Health & Wellbeing Coach

Job description

Job responsibilities

Organisational Expectations

We expect all employees to carry out their duties in a professional manner with a client focus, ensuring that respect and courtesy is shown to them, colleagues, other service providers and all those in contact with the organisation.

Purpose of the Role

Health & Wellbeing Coaches support people to take pro-active steps to improve the way they manage their physical and mental health based on what matters to them. The service encourages people, through a programme of intensive 1-2-1 support, to develop their knowledge, skills and confidence in managing their health to enable them to improve their health outcomes and quality of life. Comprehensive and holistic assessments of need will be completed in order to collaboratively identify support, goals and opportunities.

Health & Wellbeing Coaches will be integrated as a key part of the Primary Care Networks (PCN) multidisciplinary team working alongside Social Prescribing Link Workers and Care Co-ordinators to provide an all-encompassing approach to personalised care.

The post holder will provide 1-2-1 and group health coaching support for people with one or more long-term conditions to improve levels of ‘activation’ enabling self –management of their health and wellbeing. This will be achieved through the creation of Wellbeing plans which will be tailored to individual needs. Key to the role will be the ability to build trusting relationships quickly whilst motivating individuals to make sustained changes, working sensitively and overcoming barriers to access.

Health & Wellbeing Coaches will build and develop relationships with a wide range of services and activities in order to address social and health care needs, signposting and offering support to individuals to participate and benefit from community based activity.

As part of Chapeltown PCN’s Wellbeing Team (along with Link Workers and Occupational Therapist) you will review pathways in conjunction with the Service Manager to ensure that provision is of a consistently high quality.

Main Duties

1. To complete comprehensive and holistic assessments of need for those referred to the service within agreed timeframes. Giving people time to focus on ‘what matters to me’

2. To manage and prioritise a caseload, in accordance with need, to facilitate programmes of activity that benefit health and wellbeing

3. To triage referrals and signpost to specialist support quickly where necessary

4. Provide 1-2-1 and group health coaching support for people, including those with one or more long term conditions, to self-manage their health and encourage behavioural and lifestyle change

5. To develop collaborative support plans with individuals which promote choice and complement any medical treatment or advice

6. Work as part of a multidisciplinary, multi-agency team to promote health coaching and ensure GP’s, practice nurses and pharmacists and other members of the primary care team understand the role and how to refer patients who may benefit from health coaching

7. Attend and contribute to team, practice and PCN meetings and events as required by the service

8. To monitor and record outcomes within SystmOne through the use of recognised assessment tools and outcome measures, including SWEMWBS and the Wellbeing Wheel

9. To gather and collate statistical information as required including both service user experience and impact of embedding personalised care into local health systems

10. To build networks with local community resources such as activities and services that may have an impact on health and wellbeing and support individuals to access these

11. To develop multi-agency working across communities and voluntary and statutory organisations to promote health coaching, its role in self-management and the wider determinants of health

12. To work closely with PCN reviewing pathways in conjunction with the service manager to ensure that provision is of a consistently high quality

13. To reflect on practice and participate in team, practice and PCN meetings

14. Participate in regular health coaching and continual learning

15. To ensure that client records and other information systems are completed accurately and within agreed timescales.

16. To ensure that support undertaken is meaningful, respectful, promotes self-determination and is in line with the individual support plan.

17. To adhere to organisational policies and procedures relating to risk and personal safety

18. Any other duties commensurate with the grade and level of responsibility of this post

Organisational Duties & Responsibilities

19. Adhere to, promote and ensure compliance with Feel Good Factor’s policies and procedures

20. Represent the company in a positive and professional manner at all times

21. Commitment to and delivery of Feel Good Factor’s core values and business plan

22. Commitment to continuous personal development

23. Undertake any relevant training appropriate to the role

24. The ability to work flexibly and sometimes outside of core hours for which a TOIL system is in place

Please note : this job description is intended to provide a guide to the general duties and responsibilities of the role. The post holder is expected to adopt a flexible approach to the tasks, which may be varied from time to time following discussion with line management. Any variations will be subject to the operational requirements of the project and will be consistent with the general profile and status of the post.

Person Specification

Qualifications

Essential

• Coaching/counselling qualification/experience or other relevant qualification/experience involving reflective listening skills and either:
• Relevant training and experience in non-clinical SSM Health Coaching through a PCI-accredited organisation; or
• Be willing to attend training with a non-clinical SSM health coaching skills programme (minimum 4 days) by a Personalised Care Institute (PCI) accredited trainer or organisation

Experience

Essential

• Experience of multi-agency working and signposting to appropriate support
• Demonstrable experience of effective planning and organisational skills to deliver targets to deadlines
• Experience of working with people with diverse health and social care needs
• Experience of using recognised assessment tools

Desirable

• Experience of working with Client Management Systems such as PARIS, P-MIS, RIO etc.

Approach

Essential

• Demonstrate understanding and commitment to equal opportunities and diversity
• Demonstrate commitment to combatting disadvantage and inequality in health provision
• Demonstrate the belief that people have untapped resources within them that can only be unleashed by providing a non-judgemental and empowering service
• Able to build and maintain relationships whilst maintaining appropriate professional boundaries
• Demonstrate a willingness to participate in shaping the future of the organisation by taking on responsibilities and projects in addition to core workload
• Kind, reflective and self-aware. Recognises what matters to people rather than whats the matter with them
• Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients

Knowledge and Skills

Essential

• Experience of using coaching approaches/frameworks and models or other helping strategies e.g. Motivational Interviewing
• Able to work within a biopsychosocial model, using a range of tools and techniques to enable and support people, such as agenda setting, goal setting, problem solving
• Demonstrate skills in supporting behaviour change
• Excellent verbal communication skills with the ability to communicate effectively at all levels
• Good people management skills
• Able to work with minimal supervision and act decisively
• Operates with integrity and openness
• Good technical literacy of Microsoft Applications e.g. Word, Excel, and Access etc.
• Good interpersonal skills including listening and display empathy
• Creative, flexible and imaginative approach to working with people with diverse support needs
• Understanding of and barriers people face to accessing services and how to overcome them
• Ability to support and motivate people to make sustained changes in their lives
• Ability to reflect on and share practice with peers
• Actively develops themselves and others
• Have access and willingness to use a car together with being in possession of a full current driving license and business insurance
• Knowledge of a range of interventions which support behavioural change e.g. Motivational Interviewing

Desirable

• A good understanding of the evidence base and development of self-management in the UK
• Understanding of the importance of helping people with long-term conditions to develop their knowledge, skills and confidence in managing their health and tools used to evaluate a persons level of activation, such as Patient Activation Measurement (PAM)
• Understanding of how to apply health coaching in group settings
• Excellent group and 1-2-1 facilitation skills including conflict resolution
• Knowledge of a range of community groups and services which support wellbeing
• Language skills e.g. Urdu, Polish, BSL, etc.

Other

Essential

• Ability to work flexible hours and travel out of area as necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Martins Practice

Address

210 Chapeltown Road

Leeds

LS7 4HZ

Employer's website

https://www.stmartinspracticeleeds.nhs.uk/ (Opens in a new tab)