Job summary
Hibaldstow Medical Practice is looking for a confident and capable Practice Manager to
lead our well-established, patient-centred GP Surgery Hibaldstow.
We welcome applicants from both
general practice and other sectors, particularly those with a
strong track record in leading teams, managing operations, and driving service
improvement.
Main duties of the job
As Practice Manager, you will oversee the smooth running of the practice, ensuring high-quality patient care and efficient operations. You will lead and support our team, work closely with the GP partners and clinical staff, and take responsibility for key areas including:
- Day-to-day operations and service delivery
- HR and staff management
- CQC and regulatory compliance
- Complaints and patient experience
- IT systems and practice infrastructure
- Collaboration with PCN and local health partners
About us
We are a friendly, small, rural dispensing
practice with 2 GP Partners. We have a list size of around 3600 patients. We
are proud of our supportive team, are patient-focused, and well-regarded within
our local community. CQC rating is Good.
Job description
Job responsibilities
Operational Management
- Oversee the day-to-day running of the practice.
- Ensure the delivery of high-quality patient services in line with NHS standards.
- Maintain and improve administrative systems and processes.
- Develop and implement policies and procedures.
- Work with the Dispensary Manager to ensure the dispensary runs smoothly, and medication is dispensed in a professional and timely way.
- Process bills, manage day to day banking and upload accounts information.
People and HR Management
- Oversee line management of all staff.
- Oversee recruitment, induction, training, appraisals, and performance management.
- Foster a positive and collaborative team culture.
- Manage rotas, leave, and staff cover to ensure continuity of service.
- Process wages.
Compliance and Governance
- Ensure compliance with CQC regulations and lead on CQC inspections.
- Maintain up-to-date knowledge of NHS contractual requirements.
- Ensure the practice meets data protection, health and safety, and safeguarding obligations.
- Oversee complaints management, risk assessments, and significant event reviews.
IT and Infrastructure
- Oversee clinical and non-clinical systems (e.g. SystmOne, AccuRx etc).
- Ensure the surgery is secure, clean, and well-maintained.
- Lead on digital transformation projects and system upgrades.
Strategic Development
- Work with GP partners to develop and implement the practices vision and strategic objectives.
- Identify opportunities for service improvement and innovation.
- Prepare and submit bids for new funding streams.
External Relations
- Represent the practice within the Primary Care Network (PCN) and local NHS forums.
- Develop and maintain relationships with the ICB, public health teams, and other healthcare providers.
- Promote patient engagement through a Patient Participation Group (PPG) and feedback mechanisms.
Job description
Job responsibilities
Operational Management
- Oversee the day-to-day running of the practice.
- Ensure the delivery of high-quality patient services in line with NHS standards.
- Maintain and improve administrative systems and processes.
- Develop and implement policies and procedures.
- Work with the Dispensary Manager to ensure the dispensary runs smoothly, and medication is dispensed in a professional and timely way.
- Process bills, manage day to day banking and upload accounts information.
People and HR Management
- Oversee line management of all staff.
- Oversee recruitment, induction, training, appraisals, and performance management.
- Foster a positive and collaborative team culture.
- Manage rotas, leave, and staff cover to ensure continuity of service.
- Process wages.
Compliance and Governance
- Ensure compliance with CQC regulations and lead on CQC inspections.
- Maintain up-to-date knowledge of NHS contractual requirements.
- Ensure the practice meets data protection, health and safety, and safeguarding obligations.
- Oversee complaints management, risk assessments, and significant event reviews.
IT and Infrastructure
- Oversee clinical and non-clinical systems (e.g. SystmOne, AccuRx etc).
- Ensure the surgery is secure, clean, and well-maintained.
- Lead on digital transformation projects and system upgrades.
Strategic Development
- Work with GP partners to develop and implement the practices vision and strategic objectives.
- Identify opportunities for service improvement and innovation.
- Prepare and submit bids for new funding streams.
External Relations
- Represent the practice within the Primary Care Network (PCN) and local NHS forums.
- Develop and maintain relationships with the ICB, public health teams, and other healthcare providers.
- Promote patient engagement through a Patient Participation Group (PPG) and feedback mechanisms.
Person Specification
Experience
Essential
- Proven experience in a management or leadership role within primary care, healthcare, or a similar setting
- Strong background in operational management, including staff rotas, appointment systems, and service delivery
- HR management experience, including recruitment, appraisals, and staff development
- Experience handling complaints, patient concerns, and service improvements
Desirable
- Experience of working within a GP Practice
- Familiarity with NHS regulations, compliance, and information governance
- Experience in managing IT systems, clinical software, and telephony
Qualifications
Essential
- 5 GCSE, including English & Maths or equivalent.
- Educated to degree standard.
Desirable
- Degree or equivalent qualification in business management, healthcare management, or a related field.
- Leadership or management qualification (e.g., ILM, CMI, or equivalent).
- Evidence of ongoing professional development in management, or healthcare.
Person Specification
Experience
Essential
- Proven experience in a management or leadership role within primary care, healthcare, or a similar setting
- Strong background in operational management, including staff rotas, appointment systems, and service delivery
- HR management experience, including recruitment, appraisals, and staff development
- Experience handling complaints, patient concerns, and service improvements
Desirable
- Experience of working within a GP Practice
- Familiarity with NHS regulations, compliance, and information governance
- Experience in managing IT systems, clinical software, and telephony
Qualifications
Essential
- 5 GCSE, including English & Maths or equivalent.
- Educated to degree standard.
Desirable
- Degree or equivalent qualification in business management, healthcare management, or a related field.
- Leadership or management qualification (e.g., ILM, CMI, or equivalent).
- Evidence of ongoing professional development in management, or healthcare.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.