Go back

Medical Receptionist

The Stephenson Medical Practice

The closing date is 06 May 2025

Apply for this job

Job summary

The Stephenson Medical Practice is looking for a full-time enthusiastic Medical Receptionist to support their Practice Team.

The candidate should have previous Primary Care experience. EMIS web experience would be advantageous however training will be given.

INTERVIEW DATE 13.5.2025 -

Main duties of the job

Main duties:

Covering reception desk (on a rota basis)

Answering telephones

Arranging appointments

Scanning of clinical documents

Supporting the administration team with our daily "running" task

(please see full job description)

About us

The Stephenson Medical Practice (12,500 patients)is a well organised training practice with an excellent reputation that employs a Team of Leaders philosophy which recognises the skills and interests of all our team members. We encourage and support personal development hoping the successful candidate can be trained and developed in line with our succession planning. We are forward thinking and put the patient at the centre of everything we do while ensuring flexible ways of working for the team trying to achieve a work/life balance.(No salaried member of staff works on their birthday!!)

At our last CQC inspection, we were rated as Outstanding overall. We have an active patient participation group that is supportive and helps us design our services. Friends and Family test results always produce excellent comments from patients and they are very appreciative of our efforts.

Date posted

22 April 2025

Pay scheme

Other

Salary

£23,874.96 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A1981-25-0004

Job locations

Victoria Road

Washington

Tyne And Wear

NE37 2PU


Victoria Road Health Centre

Victoria Road

Washington

Tyne And Wear

NE37 2PU


Job description

Job responsibilities

4.2 Responsibilities

To provide support to all clinical staff

To ensure computers are made ready, telephones diverted and re-diverted, rooms opened for surgeries to commence

Deal with all incoming and outgoing post

Enter updated patient information onto the practice clinical system

Receive telephone calls, take messages and respond to enquiries

Receive and deal with any requests for repeat medication as appropriate to the role

Deal with all ambulance booking requests

Ensure collection and distribution of any specimens received

Arrange and maintain appointment systems for the primary care team

booking and cancelling appointments where appropriate

Ensure waiting room is tidy at all times

Ensuring locums receive all necessary information

Provide support to the attached staff, to ensure patients receive an efficient service

Responsible for dealing with actions required on path lab results and correspondence

Responsible for IT issues, problem solving including hardware issues with support from third party provider

Job description

Job responsibilities

4.2 Responsibilities

To provide support to all clinical staff

To ensure computers are made ready, telephones diverted and re-diverted, rooms opened for surgeries to commence

Deal with all incoming and outgoing post

Enter updated patient information onto the practice clinical system

Receive telephone calls, take messages and respond to enquiries

Receive and deal with any requests for repeat medication as appropriate to the role

Deal with all ambulance booking requests

Ensure collection and distribution of any specimens received

Arrange and maintain appointment systems for the primary care team

booking and cancelling appointments where appropriate

Ensure waiting room is tidy at all times

Ensuring locums receive all necessary information

Provide support to the attached staff, to ensure patients receive an efficient service

Responsible for dealing with actions required on path lab results and correspondence

Responsible for IT issues, problem solving including hardware issues with support from third party provider

Person Specification

Experience

Essential

  • EMIS Web experience
  • Experience of effective Team work
  • Experience in Primary Care

Qualifications

Essential

  • NVQ2 Administration or NVQ 3 Customer Service
  • GCSE Grade A to C in English and Maths
  • Keyboard skills
  • Microsoft Office
  • Good communication skills

Desirable

  • EMIS Web experience
Person Specification

Experience

Essential

  • EMIS Web experience
  • Experience of effective Team work
  • Experience in Primary Care

Qualifications

Essential

  • NVQ2 Administration or NVQ 3 Customer Service
  • GCSE Grade A to C in English and Maths
  • Keyboard skills
  • Microsoft Office
  • Good communication skills

Desirable

  • EMIS Web experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Stephenson Medical Practice

Address

Victoria Road

Washington

Tyne And Wear

NE37 2PU


Employer's website

https://drstephensonconcord.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Stephenson Medical Practice

Address

Victoria Road

Washington

Tyne And Wear

NE37 2PU


Employer's website

https://drstephensonconcord.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Henrike Carmichael

h.carmichael@nhs.net

01914162578

Date posted

22 April 2025

Pay scheme

Other

Salary

£23,874.96 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A1981-25-0004

Job locations

Victoria Road

Washington

Tyne And Wear

NE37 2PU


Victoria Road Health Centre

Victoria Road

Washington

Tyne And Wear

NE37 2PU


Privacy notice

The Stephenson Medical Practice's privacy notice (opens in a new tab)