Job summary
We are seeking a full time Medical Receptionist to join our friendly team 37.5 hours a week.
Monday 10.30am-6.30pm, Tuesday 10.30am-6.30pm, Wednesday 8.00am-4.00pm, Thursday8.00am-4.00pmand Friday 10.30am-6.30pm.
Flexibility will be required.
There is also a Saturday rota which you would be required to be part of which will be a maximum of 2 Saturdays per year.
Main duties of the job
Duties will involve:
- answering the Practices telephone and assisting patients in a courteous, efficient and effective manner
- to assist in patients prescriptions
- greeting and dealing with patients and other visitors either in person or via the telephone
- process personal and telephone requests to book appointments, visits and telephone consultations
- taking messages and efficient communications
- filing, retrieving paperwork and photocopying
- processing and management of patient registrations
- computer data entry/data allocation and collation
- be part of a large shared rota for the occasional out of hour shift
About us
The Birchwood Medical Practice is based close to the City Centre and has a list size of 10600 patients.
The Practice is run by seven GP Partners and there is a large Practice team, including:
Six Practice nurses and 2 HCAs
Four administration staff
Three secretaries
Nine receptionists
We are a training practice for GP Registrars and student nurses. We have a CQC rating of Good.
Job description
Job responsibilities
We are seeking a Medical Receptionist to join our friendly team. Duties will involve:
- answering the Practices telephone and assisting patients in a courteous, efficient and effective manner
- assist in processing repeat prescriptions
- greeting and dealing with patients and other visitors either in person or via the
- process personal and telephone requests to book appointments, visits and telephone consultations
- taking messages and passing on information
- filing, retrieving paperwork and photocopying
- processing and management of patient registrations
- computer data entry/data allocation and collation
- be part of a large shared rota for the occasional early evening, weekend or Bank holiday shift
- end of day closure
Job description
Job responsibilities
We are seeking a Medical Receptionist to join our friendly team. Duties will involve:
- answering the Practices telephone and assisting patients in a courteous, efficient and effective manner
- assist in processing repeat prescriptions
- greeting and dealing with patients and other visitors either in person or via the
- process personal and telephone requests to book appointments, visits and telephone consultations
- taking messages and passing on information
- filing, retrieving paperwork and photocopying
- processing and management of patient registrations
- computer data entry/data allocation and collation
- be part of a large shared rota for the occasional early evening, weekend or Bank holiday shift
- end of day closure
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths Qualified to NVQ level 2 or equivalent in customer care/Business & admin/health and social care
Desirable
- NVQ level 3 or equivalent Medical Terminology
Experience
Essential
- Experience of customer service either face to face or telephone communications
Desirable
- Experience of working in a GP Practice Experience of working in primary care Experience of working with prescriptions
Knowledge and Skills
Essential
- Good interpersonal and communication skills Ability to work under pressure and keep calm and polite Keyboard and IT Skills
Desirable
- Experience of TPP Systmone Computer system Knowledge of medical terminology Knowledge of prescriptions
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths Qualified to NVQ level 2 or equivalent in customer care/Business & admin/health and social care
Desirable
- NVQ level 3 or equivalent Medical Terminology
Experience
Essential
- Experience of customer service either face to face or telephone communications
Desirable
- Experience of working in a GP Practice Experience of working in primary care Experience of working with prescriptions
Knowledge and Skills
Essential
- Good interpersonal and communication skills Ability to work under pressure and keep calm and polite Keyboard and IT Skills
Desirable
- Experience of TPP Systmone Computer system Knowledge of medical terminology Knowledge of prescriptions
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
