Practice Manager

Job description

Job responsibilities

Strategic Management and Planning- Keep abreast of current affairs and identify potential opportunities and threats. Assess and evaluate accommodation requirements and manage development opportunities. Formulate objectives and research and develop ideas for future practice development, with regard to enhancing patient services and potential sources of income.

Human Resources with HR Partner- Responsibility for recruitment and selection of staff, including contracts of employment and job descriptions. Ensure Employment Law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessary. Ensure all employments contracts appropriate to job description and associated paperwork, are signed and kept up to date to reflect working practices. Develop and implement effective staff appraisal and monitoring systems. Be responsible for the health and safety policy and its implementation.

Finance- Assist partners in preparing financial budgets and cash-flow forecasts. Ensure financial contracts are fully met and complied with. Support the Partners to develop and implement processes to achieve clinical targets of QOF and enhanced services. Liaise with PCN, accountant, bank and business insurance companies as appropriate or as directed by the Partners. Oversee the administration of the practice payroll and the NHS Pension and Stakeholder Pension Schemes Directly contribute to profit improvement by exploring areas for increasing income and reducing costs.

Information Technology working with appropriate Partner- Ensure all Practice IT and information governance systems are fit for purpose and updated appropriately. Oversee all aspects of compliance with data protection and GDPR. Premises and Equipment working with relevant manager. Maintain the premises, liaise with contractors and implement a premises maintenance programme. Liaise with NHSE in notional rent review (every 3 years) To ensure that suitable facilities and equipment are available to enable all staff to work within the practice.

Equality and Diversity working with whole practice team- Support the equality, diversity and rights of patients, carers and colleagues. Ensure all members of the team. Act in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behave in a manner which is welcoming to the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Quality- The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Be involved in the complaints procedure Oversee and maintain compliance with CQC regulations. Communication and Relationships working with appropriate partner. Develop and maintain effective communication both within the practices, PCN and with relevant outside agencies/stakeholders.

Personal/Professional Development- Participate in any training programme implemented by the practice as part of this employment. Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Take responsibility for their own development, learning and performance and demonstrate skills and activities to others who are undertaking similar work.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths.
• Degree with relevant business, management or financial qualification
• Evidence of a commitment to continuing professional development.

Experience

Essential

• Experience of and success at motivating and managing people including conducting appraisals.
• Experience as a practice manager, with knowledge of employment law and small business accounts.
• Experience of working in multi-disciplinary teams and able to promote a team spirit.
• Working in an I.T. environment and be conversant with MS Office and accounting software packages.
• Successful project management experience.
• Financial management experience including understanding of spreadsheets, book-keeping, accounts work, cash flow management and financial planning.
• Preparing and presenting business cases.
• Extensive HR experience.

Desirable

• Business development of small to medium sized companies or organisations.
• Experience of strategic business planning.
• Experience of working with regulatory bodies and preparing for inspections.
• 3 years experience as a senior manager.
• Experience of clinical medical systems - SystmOne or Emis
• Knowledge of Primary Care within the NHS.
• Knowledge of PMS contracts and associated contracts.

Qualities

Essential

• Adaptable and innovative.
• Infectious enthusiasm, with energy and drive.
• Strategic thinking with vision.
• Trustworthy and dependable.
• Ability to gain respect by example and leadership.
• Resilient.
• Pro-active, self -motivating and able to work with minimal direction. Willing to work flexible hours as necessary.
• Determination to ensure that policies and agreed actions are implemented.
• Honest, caring, sympathetic, good humored, and displays integrity at all times.
• Desirable Outside interests
• Digitally smart with innovative thinking.
• Ability to analyse and implement AI tools in GP Practice where appropriate.

Skills

Essential

• Excellent communication (oral and written) and outstanding interpersonal skills.
• Ability to listen and empathise.
• Advanced IT knowledge, skills and experience.
• Negotiating skills.
• Change management.
• Problem solving.
• Ability to achieve the business objectives.
• Business implementation.
• Delegation.
• Networking/ Facilitation.
• People management skills.
• Managing upwards i.e. ability to manage the Partners.
• Good time management.

Desirable

• Business development skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Goodcare Practice

Address

Grand Union Village Health Centre

Taywood Road

Northolt

Middlesex

UB5 6WL

Employer's website

https://www.goodcarepracticenortholt.nhs.uk/ (Opens in a new tab)