Job summary
To act as a focal point of communication between the GPs, reception,
senior management, patients and local chemist, as well as other members of the
primary health care, to ensure patients repeat medication is produced within
the current protocols of the surgery.
Main duties of the job
To process, all repeat medication requests sent in by patients using the various protocols in place
- Process medication requests from various sources within the practice
- To liaise with patients and pharmacies regarding queries and requests.
- To ensure repeat medication is issued in line with the protocols that are already in place, and ensure that any queries raised are dealt with quickly and correctly.
- To action discharge/hospital letters tasks from Clinicians
- To liaise with clinical pharmacists and patients regarding reduction or titration regimes
- To ensure that patient medication queries are highlighted to the relevant clinician
- General Housekeeping of medication records.
About us
Carlisle Healthcare is a large NHS general practice partnership formed
in 2016 from the merger of three established practices in the city. Operating
across three sites, we serve a registered population of approximately 39,000
people.
We are also part of Carlisle Healthcare Primary Care Network (serving
53,000 patients across Carlisle Healthcare & Spencer Street GP practices),
embracing opportunities to innovate and redesign comprehensive primary care
delivery.
As a busy and innovative practice, we strive to deliver the best patient
service while recognizing our finite resources. We also prioritize the
well-being of our administrative and clinical staff, aiming for high
professional satisfaction within our teams.
Job description
Job responsibilities
Job Summary:
To act as a focal point of communication between the GPs, reception, senior management, patients and local chemist, as well as other members of the primary health care, to ensure patients repeat medication is produced within the current protocols of the surgery.
Job responsibilities:
To process, all repeat medication requests sent in by patients using the various protocols in place
- Process medication requests from various sources within the practice
- To liaise with patients and pharmacies regarding queries and requests.
- To ensure repeat medication is issued in line with the protocols that are already in place, and ensure that any queries raised are dealt with quickly and correctly.
- To action discharge/hospital letters tasks from Clinicians
- To liaise with clinical pharmacists and patients regarding reduction or titration regimes
- To ensure that patient medication queries are highlighted to the relevant clinician
- General Housekeeping of medication records.
Job description
Job responsibilities
Job Summary:
To act as a focal point of communication between the GPs, reception, senior management, patients and local chemist, as well as other members of the primary health care, to ensure patients repeat medication is produced within the current protocols of the surgery.
Job responsibilities:
To process, all repeat medication requests sent in by patients using the various protocols in place
- Process medication requests from various sources within the practice
- To liaise with patients and pharmacies regarding queries and requests.
- To ensure repeat medication is issued in line with the protocols that are already in place, and ensure that any queries raised are dealt with quickly and correctly.
- To action discharge/hospital letters tasks from Clinicians
- To liaise with clinical pharmacists and patients regarding reduction or titration regimes
- To ensure that patient medication queries are highlighted to the relevant clinician
- General Housekeeping of medication records.
Person Specification
Personal Attributes
Essential
- Friendly and approachable manner
- Professional in approach
- Calm and able to work under pressure
- Able to work as part of a multi-skilled team (with and/or without direct supervision)
- Flexible approach to the needs of the Practice, including working at other sites when required
Qualifications
Essential
- Educated to GCSE level or equivalent, including English & Maths.
- Typing Skills
Desirable
- Advanced Keyboard skills including a high standard of word processing skills.
- Appropriate NVQ III Certificate (e.g. Business Administration, Secretarial Support etc) or equivalent level qualifications / relevant experience
Experience
Essential
- High level of accuracy in presentation of information
- Good standard of English speaking and writing
- High Level of Organisational and Time Management skills
- Ability to work in a fast paced, everchanging environment
- Experience of dealing with the public on the phone and face to face
- Attention to accuracy and detail on a consistent basis
- Confident to respond to a range of different people and colleagues in a courteous and professional manner
- Previous use and understanding of databases and reporting.
- Understands the need to maintain data security and confidentiality of information.
Desirable
- Experience of working in a GP surgery or an NHS office environment
- Experience of working in secretarial role in a healthcare setting
- Experience of using NHS computer systems for records updates, ordering and other functions (e.g. Read coding, data collection)
Person Specification
Personal Attributes
Essential
- Friendly and approachable manner
- Professional in approach
- Calm and able to work under pressure
- Able to work as part of a multi-skilled team (with and/or without direct supervision)
- Flexible approach to the needs of the Practice, including working at other sites when required
Qualifications
Essential
- Educated to GCSE level or equivalent, including English & Maths.
- Typing Skills
Desirable
- Advanced Keyboard skills including a high standard of word processing skills.
- Appropriate NVQ III Certificate (e.g. Business Administration, Secretarial Support etc) or equivalent level qualifications / relevant experience
Experience
Essential
- High level of accuracy in presentation of information
- Good standard of English speaking and writing
- High Level of Organisational and Time Management skills
- Ability to work in a fast paced, everchanging environment
- Experience of dealing with the public on the phone and face to face
- Attention to accuracy and detail on a consistent basis
- Confident to respond to a range of different people and colleagues in a courteous and professional manner
- Previous use and understanding of databases and reporting.
- Understands the need to maintain data security and confidentiality of information.
Desirable
- Experience of working in a GP surgery or an NHS office environment
- Experience of working in secretarial role in a healthcare setting
- Experience of using NHS computer systems for records updates, ordering and other functions (e.g. Read coding, data collection)
