Job summary
21 hours per week.
The GP Reception Deputy Manager supports the Reception Manager in ensuring the smooth, efficient, and effective running of the reception and administrative functions within the practice. This role involves supervising reception staff, ensuring high standards of patient service, maintaining confidentiality, and supporting practice management in the delivery of excellent primary care. The post holder will act as deputy for the Reception Manager in their absence.
Main duties of the job
Team Leadership & Supervision
Support the Reception Manager in the day-to-day supervision of the reception team.
Assist with staff recruitment, induction, training etc
Help manage rotas, annual leave, and sickness cover to ensure adequate staffing.
Monitor team performance
Assist the Reception Manager with appraisals, updating policies and protocols
Assist the Reception Manager with CQC compliance
Foster a positive, professional, and patient-focused team culture.
Reception Operations
Ensure reception duties are carried out efficiently
Assist the Reception Manager with handling IT Issues
Oversee and complete the booking of appointments, handling of enquiries, and processing of prescription requests.
Support implementation and improvement of reception workflows and systems.
Identify and resolve operational issues to maintain smooth patient flow.
Patient Service & Communication
Handle complex or sensitive patient queries and complaints in a professional manner.
Promote a welcoming, caring, and efficient front-of-house environment.
Support communication between patients, clinicians, and administrative staff.
In addition to the primary responsibilities, the medical administrator may be requested to:
Partake in audit as directed by management
Support administrative staff, providing cover during staff absences
Scanning of patient related documentation
Contribute to practice meetings
To attend staff and team meetings as necessary.
About us
Working at Biddulph Valley Surgery Join our friendly, forward-thinking team at Biddulph Valley Surgery, where patient care and staff wellbeing come first. Were a supportive practice that values teamwork, professional growth, and a positive working environment. Every member of our team plays an important role in delivering high-quality care to our local community and we take pride in making our surgery a great place to work.
Details
Date posted
11 November 2025
Pay scheme
Other
Salary
£12.90 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A1941-25-0001
Job locations
Biddulph Primary Care Centre
Wharf Road
Biddulph
ST8 6AG
Employer details
Employer name
Biddulph Valley Surgery
Address
Biddulph Primary Care Centre
Wharf Road
Biddulph
ST8 6AG
Employer's website
https://www.biddulphvalleysurgery.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
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