Biddulph Valley Surgery

Medical Receptionist

Information:

This job is now closed

Job summary

We are looking to recruit a Medical Receptionist to join our friendly practice team. 37 hours per week.

We are looking for an enthusiastic team member, who is able to work in a multi-tasking environment.

Main duties of the job

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a.Maintaining and monitoring the practice appointment system

b.Process personal, telephone and e-requests for appointments

c.Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d.Signpost patients to the correct service

e.Greet and direct patients, keeping them informed of any delays

f.Ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner

g.Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

h.Deal with all general enquiries, explain procedures and make new and follow up appointments

i.Deal with home visit requests using the appropriate process

j.Issuing of routine prescriptions, and ensuring the patient has it ready in the required timeframe of 48 working hours

k.Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork

l.Manage all personal communication accounts (EMIS, NHS.net, northstaffs, clarity etc.)

m.Advise patients of relevant charges for private (non-general medical services) services, accept payment and issue receipts for them

n.Enter patient information on to the computer as required.

More information can be found on the Job Description.

About us

We are a friendly practice team.

Staff wellbeing is important to us.

The reception is a busy, multi-tasking environment.

Details

Date posted

14 October 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A1941-24-0001

Job locations

Biddulph Primary Care Centre

Wharf Road

Biddulph

ST8 6AG


Job description

Job responsibilities

37 hours per week.

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Job description

Job responsibilities

37 hours per week.

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Person Specification

Experience

Desirable

  • Experience in primary care
  • Experience in Emis Web
Person Specification

Experience

Desirable

  • Experience in primary care
  • Experience in Emis Web

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Biddulph Valley Surgery

Address

Biddulph Primary Care Centre

Wharf Road

Biddulph

ST8 6AG


Employer's website

https://www.biddulphvalleysurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Biddulph Valley Surgery

Address

Biddulph Primary Care Centre

Wharf Road

Biddulph

ST8 6AG


Employer's website

https://www.biddulphvalleysurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Management Team

managementteam.bvs@staffsstoke.icb.nhs.uk

03004042987

Details

Date posted

14 October 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A1941-24-0001

Job locations

Biddulph Primary Care Centre

Wharf Road

Biddulph

ST8 6AG


Supporting documents

Privacy notice

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