Receptionist/Care Navigator

Job description

Job responsibilities

The Group Practice at River Place

JOB DESCRIPTION (July 2023)

JOB TITLE:EXPERIENCED GP CARE NAVIGATOR/RECEPTIONIST

REPORTS TO:PRACTICE MANAGER

HOURS: Full-time 37.5 hours per week

Monday: 09:00-18:00 ;Tuesday: 08:00-16:30 ; Wednesday: 10:00-18.00, Thursday: 09.30-17:30; Friday: 08.30-17.30 (all with I hour per day unpaid lunch)

Job Summary:

Welcome, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person, phone or e-mail.

Job Responsibilities

Customer Service:

Signposting patients to the correct service.

Competently deal with email, face to face and phone queries from patients, staff and healthcare professionals.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Teamwork

Supporting a team of 7 reception colleagues.

Providing occasional holiday and sickness cover for colleagues.

Attend and contribute to team and practice meetings.

IT/ Admin

Able to manage key tasks (registrations, online e-Consults, emails, scanning, repeat prescriptions, texts, booking appointments).

Having a basic understanding of IT (Microsoft Word)

Willingness to learn & pick up new technology (eg. NHS apps)

Carry out standard GP reception admin and reception tasks such as: booking appointments, managing home visit requests, repeat prescriptions, calling/recalling patients for appointments.

Other Tasks

Keep reception area clean & tidy

Being able to open and close the building

Basic knowledge of health and safety.

Any other tasks allocated by managers

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Confidentiality:and Data Protection

Have an understanding of issues relating to patient and data confidentiality

Health & Safety:

Promote their own and the teams health and safety.

Equality and Diversity:

Support the equality, diversity and rights of staff, patients and associated health care professionals.

Personal/Professional Development

Participate in any training programme implemented by the Practice as part of this employment.

Person Specification

Experience

Essential

• Minimum 2 years full-time work experience

Desirable

• Greater than 12 months work experience in a GP surgery.

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• None

Skills/knowledge

Essential

• Can demonstrate Business IT skills

Desirable

• Knowledge of healthcare software e.g. EMIS web, DocMan, eConsult, AccuRx.

English language skills

Essential

• Proven level of spoken and written English.

IT skills

Essential

• MS office skills (word, outlook etc.)

Desirable

• Interest in new technology/IT

Skills/Knowledge

Essential

• Understands and can demonstrate care navigation

Personal Attributes/Competencies

Essential

• Strong team player
• Enthusiastic/committed
• Ability to work under pressure/multi-task
• Ability to take initiative
• Sense of humour
• Flexibility around working hours (holiday/sickness cover)
• Adaptable positive/attitude to change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Group Practice at River Place

Address

River Place Health Centre

Essex Road

Islington

London

N1 2DE

Employer's website

https://www.riverplacegrouppractice.co.uk/ (Opens in a new tab)