GP Practice Administrator

Job description

Job responsibilities

The Group Practice at River Place, Islington, London 

JOB DESCRIPTION

JOB TITLE: PRACTICE ADMINISTRATOR

REPORTS TO: PRACTICE MANAGER

HOURS: Full-time 37.5 per week

JOB SUMMARY

Along with other Practice Administrators undertaking key Admin Tasks for the practice, liaising with patients, staff and external agencies.

JOB RESPONSIBILITIES

Reporting

Managing all patient requests for medical reports and letters. This will involve liaising with patients, GPs, and insurance companies, including all SARs (subject access requests).

Referral Management

Generating and booking all e-referrals for clinical staff. Dealing with any queries regarding eRS.

Admin

Standard admin tasks: managing mailboxes (Docman), running task audits, booking patients into appointments, data entry.

IT

Using and developing use of software within the Admin team.

Secretarial

Occasional secretarial support for GPs.

Customer Service:

Managing patient expectations in a professional manner.

Understanding the importance of good customer service in a healthcare environment.

Communication

Good level of spoken and written English.

Competently dealing with e-mails, telephone and face to face queries,from patients, staff and other healthcare professionals.

Teamwork

Being part of a team of 30 colleagues.

Provide occasional holiday and sickness cover for colleagues as required.

Other

Being adaptable and willing to take on new tasks.

Multitasking in a busy environment.

Any other tasks as requested by the Practice Manager.

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Confidentiality:

The post-holder will have an understanding of issues relating to patient and data confidentiality. Also, an awareness of GDPR/Information Governance.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Full support and training will be provided in all areas.

Person Specification

Experience

Essential

• PERSON SPECIFICATION
• Must have:
• Minimum 1-2 years full-time NHS GP experience
• Admin work experience
• Strong customer service skills
• Demonstrable skills in and understanding of customer service.
• Demonstrable experience of NHS software package and MS Office, proficiency in some NHS packages.
• Written and Spoken English
• Demonstrable experience of working in teams. Strong team player.

Desirable

• PERSON SPECIFICATION
• Work experience
• More than 2 years NHS GP experience.
• GP Admin experience e.g. Emis Web, DocMan, CHIS, AccurRx
• Demonstrable experience of MS Office, proficiency in some NHS packages.
• Desirable: Interest in new technology (text, video etc.)
• Personal Attributes/Competencies
• Enthusiastic/committed
• Ability to work under pressure/multi-task
• Ability to take initiative
• Sense of humour
• Flexibility around working hours (holiday/sickness cover)
• Adaptable positive/attitude to change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Group Practice at River Place

Address

River Place Health Centre

Essex Road

Islington

London

N1 2DE

Employer's website

https://www.riverplacegrouppractice.co.uk/ (Opens in a new tab)