PCN Cancer Care Co-ordinator

Job description

Job responsibilities

The following description is intended as a guide and not an exhaustive list of requirements, and further detail will be provided at interview.

A large part of your role will involve supporting patients in the early stages of their cancer diagnosis through treatment and living with cancer.

You will support patients with a suspicion of cancer on a cancer pathway.

You will support patients at all stages in their cancer pathway. A cancer pathway is the patients journey from the initial suspicion of cancer, through clinical investigations, patient diagnosis, treatment and beyond.

Supporting both patients and primary care to ensure that patients referred on a cancer pathway have completed all of the necessary investigations required set out in the 2 Week Wait referral criteria.

Support the practices in the PCN to improving local uptake of National Cancer Screening Programmes, understand the practices data for uptake on screening and understand how the practice can carry out the screening.

Ensure that all patients are signposted to or receive information on their referral including why they are being referred, the importance of attending appointments and where they can access further support.

Work closely with Trust colleagues to ensure that the patient attends the appointment.

Be available for patients with cancer, or their relatives, to ask questions and deal with problems that arise, linking in or signposting to services such as the hospital team, district nursing or Macmillan services, benefits agency as appropriate.

Review patients and follow up each patient to complete the non-clinical elements of the cancer care review - following a cancer diagnosis, covering topics such as benefits, support groups, offering support to relatives.

Be a point of contact for survivors of cancer, or bereaved relatives, who need support, signpost to support groups available locally or nationally as appropriate.

Support the practices in your PCN in conducting peer to peer learning events that look at data and trends in diagnosis across the PCN, including cases where patients presented repeatedly before referral and late diagnoses.

Link in with and build relationships with the wider PCN team, Social Prescribers, Pharmacist, Health and Wellbeing Coach and other clinical/non-clinical partners involved in patient the patients care.

Holistically bring together all of a persons identified care and support needs and explore options to help them achieve their needs.

Help people to manage their needs through answering queries, making, and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.

Provide personalised care for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other professionals.

1. Health and Safety/Risk Management

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

The post-holder must always comply with Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents.

The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990).

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified.

2. Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.
• They should not undertake any acts of discriminatory practice during the course of their employment and similarly have a responsibility to highlight any potentially discriminatory practice to their Line Manager.

3. Confidentiality

To always adhere to the practices policies for confidentiality when both dealing with patients or information relating to patients, both at the practice and outside of the practice.

To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the Data Protection Act 1998 and Caldicott Guardian. Any breach of confidentiality may render an individual liable for dismissal and/or prosecution.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the practices policies and procedures relating to confidentiality and the protection of personal and sensitive data.by the requirements of the role.

4. Communication and Working Relationships

Establish and maintain effective communication pathways with all practice staff and visiting clinical team members.

5. Special Working Conditions

The post-holder is required to travel independently between Practices (where applicable), and to attend meetings etc. hosted by other agencies.

This Job Description provides a guide to the duties and responsibilities of the post and is not an exhaustive list. The post holder may be asked to undertake any other relevant duties appropriate to the post. The Job Description may be amended over time, in consultation with the post holder to meet the needs of the service.

Person Specification

Skills and Attributes

Essential

• Willingness to work flexibly to deliver clinically effective and cost-effective healthcare.
• Good organisational skills and ability to prioritise workload effectively.
• Ability to communicate with staff at all levels both verbally and written
• Ability to work as a member of the team or unsupervised
• Good communication and empathy skills with patients
• Excellent knowledge of Microsoft Office
• Evidence of willingness to participate in an MDT
• environment to provide an integrated service for patients
• Able to demonstrate commitment and understanding of confidentiality in relation to the post
• Ability to travel, as work could involve visiting practices/patients across the Borough.

Desirable

• Problem solving skills
• Thorough understanding of the role of PCNs
• Motivational, influencing and negotiating skills
• Experience providing advice/signposting to users
• Counselling skills

Experience

Essential

• Experience of administrative duties
• Three years experience within NHS
• Knowledge and experience of using a range of databases, or patient information systems.
• Understanding of current issues facing the NHS

Desirable

• Knowledge of cancer standards.
• Experience in a healthcare setting
• Knowledge of primary care system SystmOne
• Previous experience of MDT co-ordination or working in cancer services.
• Knowledge of medical terminology, anatomy, and physiology

Qualifications

Essential

• Educated to GCSE level or equivalent
• Previous admin and clerical experience within the NHS or similar field
• Evidence of on-going personal development

Desirable

• Ability to work at a fast pace and think on your feet

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Normanby Medical Centre

Address

Normanby Road

Middlesbrough

Cleveland

TS6 6TD

Employer's website

https://normanbymedical.co.uk/ (Opens in a new tab)