Job summary
We are looking for an organised, methodical, customer focused
administrator to join our friendly, hardworking and high achieving team. The
post holder will need to be able to handle high volumes of telephone calls and
be able to deal with a range of different situations. You will be an essential
link in the telephone communication system and the first point of contact with the
public, internal/external medical staff and many outside organisations.
You will be empowered by external and internal training to health
navigate and signpost patients to the correct team, clinician or organisation.
Applicants must have excellent customer service, administration and IT
skills. A methodical and accurate approach to administrative work is also
essential for this role.
Health navigating and signposting patients to the correct Clinician or
Organisation
Main duties of the job
Academic/Vocational Qualifications
Good standard of general education
A good level of English and Maths
NVQ Qualification in Administration/Customer Service or equivalent level
of experience
Medical terminology
Experience
Experience of working in an office environment
Experience of working within General Practice/NHS service
Knowledge/
Skills
IT skills Microsoft Office, Excel, Word and Outlook. Email
Clear, polite telephone manner
Time Management and the ability to Ability to work under pressure and
meet deadlines
Understanding of accuracy of patient information and recording
Knowledge of SystmOne clinical system
Qualities/
Attributes
Smart, polite and confident
Self-motivated
Uses initiative
Can work on own or as part of a team
Commitment to quality of care
About us
Kingsteignton Medical Practice is located in the town of Kingsteignton, providing general medical services to a patient population of 11,300.
We are friendly, hardworking and innovative and enjoy working together and have an experienced team with an excellent clinical skill mix of GPs, Nurse Practitioner, Nursing team, along with a supportive and dynamic administration team who are committed to providing the highest standard of care and treatment for patients. If you are a team orientated, motivated individual and enjoy a busy challenging environment we look forward to hearing from you.
Job description
Job responsibilities
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the Patient Services team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of Patient Services Manager, dependent on current and evolving practice workload and staffing levels:
- Call handling you will be an essential link in the telephone communication system and the first point of contact with the public, internal/external medical staff and many outside organisations and other associated healthcare agencies
- Health navigating and signposting patients to the correct Clinician or Organisation
- Making appointments for patients using the Practice computer system
- Logging arrival and directing patients to the appropriate part of the surgery
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Input new registrations, change of details onto the clinical system.
- Scanning & assigning clinical letters to GPs
- Ensure new patient records are received electronically and imported onto the clinical system
- Summarise patients notes when requested
- To ensure provision of customer service to all patients and visitors to the Practice and facilitate the smooth running of clinics, ensuring that the reason for any delays is explained to patients and visitors.
- Actioning tasks and contacting patients regarding Test Results, follow up and general correspondence by phone, letter or SMS
Job description
Job responsibilities
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the Patient Services team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of Patient Services Manager, dependent on current and evolving practice workload and staffing levels:
- Call handling you will be an essential link in the telephone communication system and the first point of contact with the public, internal/external medical staff and many outside organisations and other associated healthcare agencies
- Health navigating and signposting patients to the correct Clinician or Organisation
- Making appointments for patients using the Practice computer system
- Logging arrival and directing patients to the appropriate part of the surgery
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Input new registrations, change of details onto the clinical system.
- Scanning & assigning clinical letters to GPs
- Ensure new patient records are received electronically and imported onto the clinical system
- Summarise patients notes when requested
- To ensure provision of customer service to all patients and visitors to the Practice and facilitate the smooth running of clinics, ensuring that the reason for any delays is explained to patients and visitors.
- Actioning tasks and contacting patients regarding Test Results, follow up and general correspondence by phone, letter or SMS
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of working in an office environment
Desirable
- Experience of working within General Practice/NHS service
Qualifications
Essential
- oEducated to GCSE level or equivalent
- oGCSE Mathematics & English A to C
Desirable
- NVQ Qualification in Administration/Customer Service or equivalent level of experience
- Experience of working within General Practice/NHS service
- Knowledge of SystmOne clinical system
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of working in an office environment
Desirable
- Experience of working within General Practice/NHS service
Qualifications
Essential
- oEducated to GCSE level or equivalent
- oGCSE Mathematics & English A to C
Desirable
- NVQ Qualification in Administration/Customer Service or equivalent level of experience
- Experience of working within General Practice/NHS service
- Knowledge of SystmOne clinical system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
