Job summary
An opportunity has arisen for an enthusiastic individual to join our reception team as a Patient Services Coordinator. This is a varied role, with the opportunity to learn new and develop existing skills within our Patient Services Team.
In this patient facing role you will be required to have excellent communication skills, familiar with working in a team and be flexible to adapt to a fast paced environment.
Please read the Job Description for Duties and Responsibilities.
Main duties of the job
Essential
- Good standard of general education
- NVQ Qualification in Administration/Customer Service or equivalent level of experience
Experience
- Experience of working with the general public
- Experience of working in an office environment
- Experience of working within General Practice/NHS service
Knowledge/ Skills
- IT skills Microsoft Office
- Clear, polite telephone manner
- Time Management and the ability to Ability to work under pressure and meet deadlines
- Interpersonal skills
- Problem solving skills
- Understanding of accuracy of patient information and recording
- Knowledge of SystmOne clinical system
Qualities/ Attributes
- Self-motivated
- Uses initiative
- Can work on own or as part of a team
- Commitment to quality of care
About us
Here at Kingsteignton Medical Practice we are a 5 partner, training practice with a growing list of nearly 11,000 patients and located within easy reach of the beautiful South Devon coast and Dartmoor. The Practice has easy road links to Exeter, Plymouth, Dartmoor and the coast.
We are fully computerised using SystmOne as our clinical system.
Job description
Job responsibilities
Job responsibilities
The duties and responsibilities to be undertaken by members of the Patient Services team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of Patient Services Manager, dependent on current and evolving practice workload and staffing levels:
- Call handling you will be an essential link in the telephone communication system and the first point of contact with the public, internal/external medical staff and many outside organisations and other associated healthcare agencies
- Health navigating and signposting patients to the correct Clinician or Organisation
- Making appointments for patients using the Practice computer system
- Logging arrival and directing patients to the appropriate part of the surgery
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Input new registrations, change of details onto the clinical system.
- Scanning & assigning clinical letters to GPs
- Ensure new patient records are received electronically and imported onto the clinical system
- Summarise patients notes when requested
- To ensure provision of customer service to all patients and visitors to the Practice and facilitate the smooth running of clinics, ensuring that the reason for any delays is explained to patients and visitors.
- Actioning tasks and contacting patients regarding Test Results, follow up and general correspondence by phone, letter or SMS
Job description
Job responsibilities
Job responsibilities
The duties and responsibilities to be undertaken by members of the Patient Services team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of Patient Services Manager, dependent on current and evolving practice workload and staffing levels:
- Call handling you will be an essential link in the telephone communication system and the first point of contact with the public, internal/external medical staff and many outside organisations and other associated healthcare agencies
- Health navigating and signposting patients to the correct Clinician or Organisation
- Making appointments for patients using the Practice computer system
- Logging arrival and directing patients to the appropriate part of the surgery
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Input new registrations, change of details onto the clinical system.
- Scanning & assigning clinical letters to GPs
- Ensure new patient records are received electronically and imported onto the clinical system
- Summarise patients notes when requested
- To ensure provision of customer service to all patients and visitors to the Practice and facilitate the smooth running of clinics, ensuring that the reason for any delays is explained to patients and visitors.
- Actioning tasks and contacting patients regarding Test Results, follow up and general correspondence by phone, letter or SMS
Person Specification
Qualifications
Essential
- Good standard of general education
- A good level of English and Maths
- Experience of working with the general public
- Experience of working in an office environment
- IT skills Microsoft Office, Excel, Word and Outlook. Email
Desirable
- NVQ Qualification in Administration/Customer Service or equivalent level of experience
- Medical terminology
- Experience of working within General Practice/NHS service
- Knowledge of SystmOne clinical system
Person Specification
Qualifications
Essential
- Good standard of general education
- A good level of English and Maths
- Experience of working with the general public
- Experience of working in an office environment
- IT skills Microsoft Office, Excel, Word and Outlook. Email
Desirable
- NVQ Qualification in Administration/Customer Service or equivalent level of experience
- Medical terminology
- Experience of working within General Practice/NHS service
- Knowledge of SystmOne clinical system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
