Job responsibilities
JOB DESCRIPTION
Woodland Medical Practice
JOB TITLE: MEDICAL
RECEPTIONIST
REPORTS TO: PRACTICE
MANAGER
HOURS: Part
time Minimum 30 hours per week
Job summary:
The purpose of
the role is to:
Offer general assistance to the practice team and project a positive
and friendly image to patients and other visitors, either in person or via the
telephone
Receive, assist and direct patients in accessing the appropriate
service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth
running of the practice, including the provision of secretarial and clerical
support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members of the
primary health care team, secondary care and other associated healthcare
agencies
Duties and responsibilities:
The duties and
responsibilities to be undertaken by members of the practice administration
team may include any or all of the items in the following list. Duties may be varied from time to time under
the direction of the senior receptionist/practice manager, dependent on current
and evolving practice workload and staffing levels:
- Opening
up/locking up of practice premises and maintaining security in accordance
with practice protocols
- Maintaining
and monitoring the practice appointments system
- Processing
personal and telephone requests for appointments, visits and telephone
consultations, and ensuring callers are directed to the appropriate
healthcare professional
- Processing
and distributing incoming (and outgoing) mail
- Taking
messages and passing on information
- Filing and
retrieving paperwork
- Processing
repeat prescriptions in accordance with practice guidelines
- Computer
data entry/data allocation and collation; processing and recording
information in accordance with practice procedures
- Initiating
contact with and responding to requests from patients, other team member
and associated healthcare agencies and providers
- Providing
clerical assistance required from time to time, including word/data
processing, filing, photocopying and scanning
- Keeping
the reception area, notice-boards and leaflet dispensers tidy and free
from obstructions and clutter
Confidentiality:
- In the
course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
- In the
performance of the duties outlined in this job description, the
post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare
workers. They may also have access
to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly
confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will assist in promoting and maintaining
their own and others health, safety and security as defined in the practice
health & safety policy, the practice health & safety manual, and the
practice infection control policy and published procedures. This will include:
- Using personal
security systems within the workplace according to practice guidelines
- Identifying the risks
involved in work activities and undertaking such activities in a way that
manages those risks
- Making effective use
of training to update knowledge and skills
- Using appropriate infection
control procedures, maintaining work areas in a tidy and safe way, free
from hazards
- Actively reporting
health and safety hazards and infection hazards immediately when
recognised
- Keeping own work areas
and general/patient areas generally clean, assisting in the maintenance of
general standards of cleanliness consistent with the scope of the job
holders role
- Undertaking periodic
infection control training (minimum annually)
- Reporting potential
risks identified
- Demonstrate
due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of
patients, carers and colleagues, to include:
- Acting in a way that recognises the
importance of peoples rights, interpreting them in a way that is
consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and
beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and
of the individual, is non-judgmental and respects their circumstances,
feelings priorities and rights.
Personal/professional development:
The post-holder
will participate in any training programme implemented by the practice as part
of this employment, with such training to include:
- Participation in an annual individual
performance review, including taking responsibility for maintaining a
record of own personal and/or professional development
- Taking responsibility for own development,
learning and performance and demonstrating skills and activities to others
who are undertaking similar work
Quality:
The post-holder
will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality
and risk
- Assess own performance and take
accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team
by reflecting on own and team activities and making suggestions on ways to
improve and enhance the teams performance
- Work effectively with individuals in other
agencies to meet patients needs
- Effectively manage own time, workload and
resources
Communication:
The post-holder should recognise the
importance of effective communication within the team and will strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognise
peoples needs for alternative methods of communication and respond
accordingly