Quality Assurance Officer

Job summary

The Quality Assurance Officer will be expected to organise, support and implement procedures and processes to ensure services within our Practice are delivered to high standards.

Working in conjunction with the Lead GP for Governance, Management Team and colleagues throughout the Practice, you will be responsible for monitoring and implementing changes from learning events, administrating the weekly clinical meeting, receiving and responding to written and verbal complaints from patients regarding services, and addressing quality issues with processes within the Practice.

We are a high performing, large Practice with a population of over 29,000 patients. We have a strong focus on continuous improvement, team working, and adopt innovative solutions to support our patients, systems and processes. Our clinicians and staff are friendly and supportive creating an open and honest work environment where team and individual learning and development can thrive.

We are looking for a self-motivated, enthusiastic candidate with strong communication skills who can help us maintain and improve existing quality standards and support the development of new initiatives.

Main duties of the job

Main duties of this role encompass the following core areas:

Learning Events

Patient Complaints

Process Improvement

Clinical Meeting Management

CQC Administrative Support

Please see the job description for further information.

About us

Hall Green Health offers a full range of general practice services to our patient population of over 29,000 patients. In addition we are part of Community Care Hall Green Primary Care Network working collaboratively with other Practices in our area to deliver patient care.

We have 11 GP Partners, Salaried GPs, Nursing Team and Allied Health Professional team encompassing Pharmacists, Paramedics, Advanced Nurse Practitioners and Physicians Associates. Our clinical team and patients are supported by a large non-clinical team providing a range of administrative services.

In addition we value learning and development and support work experience students, medical students and GP trainees.

Please visit www.hallgreenhealth.co.uk for a full overview of our Practice and team.