Registrations & Deductions Administrator

Job description

Job responsibilities

Manage registrations and deductions processes efficiently and accurately within a Primary Care setting.

Prepare and maintain necessary documentation for registrations and deductions.

Keep track of changes in registration and deduction policies and implement necessary updates.

Provide exceptional customer service by addressing inquiries and resolving issues related to registrations and deductions.

To ensure all registration and deduction transactions within workflow manager are monitored and managed daily to a high standard following our practice policy and procedures.

Perform weekly admin function searches for child safeguarding and update reporting.

Process all FP69 deduction requests, prepare and send paper registration records within a 14-day turnaround.

Liaise with other team members across our sites to obtain all sets of paper registration records required for processing.

Be able to process and close quarter notification within a timely manner, making sure all tasks are completed to enable this,escalating to your line manager any issues you are unable to resolve.

Deal with EMIS task registration queries and act as a central source of information.

Deal with duplicated registrations and synchronise records when required.

Deal with incomplete registrations when required.

Liaise with multi-disciplinary team members to request deduction labels, arrange extra deliveries and collections when required.

Liaise with multi-disciplinary team members to resolve any problematic registration and deduction queries in a timely manner, escalating to your line manager any issues you are unable to resolve.

Be able to process High security access tasks when required within workflow manager.

Perform monthly searches for audit purposes.

Assist with the developing of new and updating of existing policies and procedures relevant to Registrations and Deductions workflow manager.

Participate in learning and development as required for the role.

Additional duties assisting in the Summarising team will be required due to business need, on an as and when basis.

Person Specification

Experience

Essential

• - Strong attention to detail and ability to handle sensitive information with confidentiality.
• - Excellent organizational and time management skills.
• - Proficient in using computer systems and software for data entry and documentation.
• - Strong communication skills, both written and verbal.
• - Ability to work independently and collaboratively in a team environment.

Desirable

• - previous experience dealing with Registrations and Deductions workflow manager.
• - previous experience using EMIS WEB
• - DBS check
• - Driving License

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Teldoc

Address

Euston House

Euston Way

Telford

TF3 4LY

Employer's website

https://www.teldoc.org/ (Opens in a new tab)