Job summary
The Corner Surgery has an exciting opportunity for a Care Coordinator / Receptionist to join our friendly, welcoming, and supportive team. We are looking for a hardworking and committed individual with a genuine interest in helping patients and contributing to the delivery of high quality healthcare.
The successful candidate will enjoy working as part of a team, have a positive and caring approach, and take pride in providing an excellent service to our patients.
This role is for all day Wednesday and Friday, with some flexibility required to provide cover during annual leave and sickness, as needed.
We are hoping to interview candidates before the closing date and therefore reserve the right to close the advert early should a suitable candidate be found.
Main duties of the job
Care
Coordinator duties
- Answer
the telephone promptly and deal with queries appropriately.
- Book
appointments and home visits, ensuring that patients are offered the most
appropriate appointment for their need.
- Signpost
patients to more appropriate services when necessary
- Cancel
and rearranging appointments when necessary.
- Process
requests for prescriptions and liaising with the pharmacy team.
- Deal
with patient requests regarding results of diagnostic tests
- Be the
primary link with the social prescribing team, to help co-ordinate the care for
patients where non-medical issues may be impacting on their health and
well-being, and thus access person-centred local support and education.
- Have
the flexibility to be able to cover reception when required during times of
annual leave or sick leave
Receptionist / Administrator
duties- Record
and maintain accurate patient information, summarising and coding information
onto the patients notes using the practice computer system.
- Check,
scan and electronically file correspondence from the local hospitals and
community services
- Coordinate
and organise the Patient Participation Group; liaising with the group members
and ensuring the agenda and minutes are completed.
About us
We are a small, close knit practice serving around 4,500 patients, with a clinical team consisting of two General Practitioners, two part time General Practitioners, two Advanced Nurse Practitioners, one Practice Nurse, one Healthcare Assistant, and a GP Assistant.
We are committed to delivering high quality, friendly, and personalised primary care, while also valuing and protecting a healthy work life balance for our staff.
The Corner Surgery is a proud member of the Southport & Formby GP Federation and the Primary Care Network, and we are also a training practice, regularly hosting junior doctors and medical students.
We enjoy working together as a supportive surgery family and are proud of the positive environment we have created. We hope you will consider joining our happy and dedicated team.
Job description
Job responsibilities
The
following are the core responsibilities of the care coordinator. There may be
on occasion, a requirement to carry out other tasks; this will be dependent
upon factors such as workload and staffing levels:
- Maintaining
and monitoring the practice appointment system.
- Process
personal, telephone and e-requests for appointments.
- Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately.
- Signpost
patients to the correct service.
- Initiating
contact with and responding to, requests from patients, team members and
external agencies.
- Be
the primary link with the social prescribing team, to help co-ordinate the care
for patients where non-medical issues may be impacting on their health and
well-being, and thus access person-centred local support and education.
- Coordinate
and organise the Patient Participation Group; liaising with the group members
and ensuring the agenda and minutes are completed.
- Process
and distribute incoming and outgoing mail.
- Action
incoming emails when necessary.
- Complete
opening and closing procedures in accordance with the duty rota and maintaining
security in accordance with Practice protocols.
- As
required support the management of repeat prescriptions, ensuring they are
processed accurately and efficiently in accordance with practice guidelines.
- Photocopy
documentation as required
- Direct
requests for information i.e. SAR, insurance / solicitors letters and DVLA
forms to the administrative team.
- Clearing
and re-stock consulting rooms as required.
- Manage
all queries as necessary in an efficient manner.
- Maintain
a clean, tidy, effective working area at all times.
- Monitor
and maintain the reception area and notice boards, keeping the reception area
free from clutter and obstructions.
- Support
all clinical staff with general tasks as requested
- Provision
of refreshments for staff and visitors as required.
In
addition to the primary responsibilities, the medical administrator may be
requested to:
- Support
administrative staff, providing cover during staff absences.
- Scanning
of patient related documentation and attaching scanned documents to patients
healthcare records
- Read
code data on EMIS clinical system.
- Action
tasks from the clinical team in a timely manner.
- Data
entry of new and temporary registrations and relevant patient information as
required
- Input
data into the patients healthcare records as necessary
- Carry
out system searches as requested
- Ordering
and monitoring of stationery supplies
Job description
Job responsibilities
The
following are the core responsibilities of the care coordinator. There may be
on occasion, a requirement to carry out other tasks; this will be dependent
upon factors such as workload and staffing levels:
- Maintaining
and monitoring the practice appointment system.
- Process
personal, telephone and e-requests for appointments.
- Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately.
- Signpost
patients to the correct service.
- Initiating
contact with and responding to, requests from patients, team members and
external agencies.
- Be
the primary link with the social prescribing team, to help co-ordinate the care
for patients where non-medical issues may be impacting on their health and
well-being, and thus access person-centred local support and education.
- Coordinate
and organise the Patient Participation Group; liaising with the group members
and ensuring the agenda and minutes are completed.
- Process
and distribute incoming and outgoing mail.
- Action
incoming emails when necessary.
- Complete
opening and closing procedures in accordance with the duty rota and maintaining
security in accordance with Practice protocols.
- As
required support the management of repeat prescriptions, ensuring they are
processed accurately and efficiently in accordance with practice guidelines.
- Photocopy
documentation as required
- Direct
requests for information i.e. SAR, insurance / solicitors letters and DVLA
forms to the administrative team.
- Clearing
and re-stock consulting rooms as required.
- Manage
all queries as necessary in an efficient manner.
- Maintain
a clean, tidy, effective working area at all times.
- Monitor
and maintain the reception area and notice boards, keeping the reception area
free from clutter and obstructions.
- Support
all clinical staff with general tasks as requested
- Provision
of refreshments for staff and visitors as required.
In
addition to the primary responsibilities, the medical administrator may be
requested to:
- Support
administrative staff, providing cover during staff absences.
- Scanning
of patient related documentation and attaching scanned documents to patients
healthcare records
- Read
code data on EMIS clinical system.
- Action
tasks from the clinical team in a timely manner.
- Data
entry of new and temporary registrations and relevant patient information as
required
- Input
data into the patients healthcare records as necessary
- Carry
out system searches as requested
- Ordering
and monitoring of stationery supplies
Person Specification
Other Requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative duties
- Experience of working in a health care setting
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Person Specification
Other Requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative duties
- Experience of working in a health care setting
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
