Job summary
St Luke's Surgery is an inner city Surgery looking for
a highly motivated and enthusiastic individual to join the practice as a
receptionist/admin. You should be able to deliver friendly, efficient service
and create a warm and welcoming atmosphere for all patients, with the key aim
of retaining and attracting new patients. Be highly motivated and enthusiastic,
have good communication and organisational skills and work efficiently under
pressure. You should also have the ability to work as part of a team and be
able to work efficiently under pressure. Have a positive attitude, be
motivated, compassionate flexible and enthusiastic. Previous General Practice
experience and audio typing is desirable, but all applicants are welcome. Good
IT / keyboard skills are essential. The post involves working 5-6 hours per day
covering mornings, afternoon, and evenings on a rota over five days.
Main duties of the job
Duties include making
appointments, dealing with enquiries from patients & health professionals.
Administration tasks to include typing, document scanning & data entry.
- Have a thorough approach to work
- Work to deadlines
- Excellent communication skills
- Flexible & ability to work efficiently under pressure
- Administer all bookings, cancellations & no-shows, in line with policy
- Deliver excellent patient service
- Fulfil all reasonable requests from patients to ensure their satisfaction & safety
- Deal with all enquiries in a professional & courteous manner, in person, online, on the telephone
- Keep up to date with current protocols & to provide up to date information to patients
- Always adhere to all surgery policies & procedures
- Provide reports, as required, for other staff & management
- Carry out instructions given by the manager & practice GP
- Be involved & contribute towards team
- Assist in keeping the reception area clean & tidy, at all times
About us
St Luke's Surgery is a well-established inner city practice
with a patient list size of approximately 3,900. In 2016 our CQC rating was
good as a single handed partner. We have taken on a new female partner who joined
the practice team in October 2018. For our second CQC inspection in 2019 our
rating was good.
- Friendly
management and reception staff.
- System
used EMIS Web and askmyGP.
- Recently
launched askmyGP, an online consultation and workflow system enabled by
software. Two thirds of patients are managed by message, phone and video.
- Two
partner GPs, 1 part time associate GP and 1 part time sessional GP.
- Health
care assistant with range of skills currently well supported Practice
Nurses at two practices.
- Part
of Nottingham City CCG/ PCN and members of Nottingham City GP Alliance.
- Work
Collaboratively with the other GP Practice within Radford Health Centre.
Job description
Job responsibilities
- Answering
telephone calls and dealing with face to face enquiries.
- Politely
greeting patients and visitors to the centre.
- Explaining
the practice procedures to new patients.
- Dealing
with all requests in an efficient and courteous manner.
- Opening
post and forwarding it onto the relevant parties.
- In
charge of the doctors diary.
- Writing
letters and correspondence on behalf of the surgery and medical staff.
- Scheduling
appointments for patients.
- Updating
the surgeries computer system with appointments and personal details.
- Maintaining
a clean reception area to show a professional image.
- Arranging
for clinical nurses to check a patients blood pressure, height and weight.
- Making
sure that the appointments system runs smoothly.
- Receiving
urine and blood samples and sending them off to hospital laboratories.
- Screening
enquiries for the doctors and medical staff.
- Registering
new patients at the surgery.
- Checking
patients in and out.
- Accurately
collecting information and personal details about patients.
- Arranging
any necessary follow up appointments for patients with hospitals or with
other healthcare professionals.
- Ensuring
that all medical samples are correctly labelled.
- Filing
away the results of tests.
- Liaising
with couriers and delivery companies.
- Arranging
prescriptions for patients.
- Making
sure that the medical consulting rooms and surgery is fully stocked with
essential supplies.
- Organising
meeting between the practise staff and senior managers.
Job description
Job responsibilities
- Answering
telephone calls and dealing with face to face enquiries.
- Politely
greeting patients and visitors to the centre.
- Explaining
the practice procedures to new patients.
- Dealing
with all requests in an efficient and courteous manner.
- Opening
post and forwarding it onto the relevant parties.
- In
charge of the doctors diary.
- Writing
letters and correspondence on behalf of the surgery and medical staff.
- Scheduling
appointments for patients.
- Updating
the surgeries computer system with appointments and personal details.
- Maintaining
a clean reception area to show a professional image.
- Arranging
for clinical nurses to check a patients blood pressure, height and weight.
- Making
sure that the appointments system runs smoothly.
- Receiving
urine and blood samples and sending them off to hospital laboratories.
- Screening
enquiries for the doctors and medical staff.
- Registering
new patients at the surgery.
- Checking
patients in and out.
- Accurately
collecting information and personal details about patients.
- Arranging
any necessary follow up appointments for patients with hospitals or with
other healthcare professionals.
- Ensuring
that all medical samples are correctly labelled.
- Filing
away the results of tests.
- Liaising
with couriers and delivery companies.
- Arranging
prescriptions for patients.
- Making
sure that the medical consulting rooms and surgery is fully stocked with
essential supplies.
- Organising
meeting between the practise staff and senior managers.
Person Specification
Personal Attributes
Essential
- Ability to work under pressure in a busy environment
- Ability to manage and prioritise a varied workload and to work to deadlines
- Excellent interpersonal and communication skills.
- Ability to work as part of a team
- Flexible working attitude
- Good telephone manner
- Attention to detail and accuracy
- Ability to meet deadlines
- Problem Solving
- Good interpersonal skills
Training
Essential
- Evidence of recent personal development
- Willingness to undertake training when required.
Qualifications
Essential
- GCSE English (or equivalent), Grade C or above
- Good standard of general education
- IT and Keyboard skills
Desirable
- ECDL, Clait or equivalent
Experience
Essential
- Working experience in customer service
- Familiar with following procedures and
- Able to manage challenging situations and deal with conflict
- Working to deadlines
- Good communication skills
Desirable
- Experience of working on a patient reception
Special Requirements
Essential
- Knowledge of the Data Protection Act
Desirable
- Practical experience of computerised recording systems
- DBS clearance
Person Specification
Personal Attributes
Essential
- Ability to work under pressure in a busy environment
- Ability to manage and prioritise a varied workload and to work to deadlines
- Excellent interpersonal and communication skills.
- Ability to work as part of a team
- Flexible working attitude
- Good telephone manner
- Attention to detail and accuracy
- Ability to meet deadlines
- Problem Solving
- Good interpersonal skills
Training
Essential
- Evidence of recent personal development
- Willingness to undertake training when required.
Qualifications
Essential
- GCSE English (or equivalent), Grade C or above
- Good standard of general education
- IT and Keyboard skills
Desirable
- ECDL, Clait or equivalent
Experience
Essential
- Working experience in customer service
- Familiar with following procedures and
- Able to manage challenging situations and deal with conflict
- Working to deadlines
- Good communication skills
Desirable
- Experience of working on a patient reception
Special Requirements
Essential
- Knowledge of the Data Protection Act
Desirable
- Practical experience of computerised recording systems
- DBS clearance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.