Practice Manager

Job description

Job responsibilities

The following are the core responsibilities of the practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The practice manager is responsible for all non-clinical aspects of The Medical Centre.

Practice Finance

Manage practice budgets and minimise expenditure, where possible, without impacting on quality.

Ensure that sound financial controls are consistently in place and followed.

Maintaining an effective liaison with the practice accountant and ensuring figures are presented and submitted in a timely fashion.

Briefing partners on all financial matters, including forecasting and understanding the financial implications of contract and legislation changes.

Liaising with the ICB and payment agencies regarding queries with payments relating to the contract eg enhances services.

Managing the practice pension scheme(s) for all practice staff. Monitor systems for the handling and recording of cash, cheques and petty cash.

Collating invoices ready for payment.

Practice Operations

Management of the premises, including health and safety aspects such as risk assessments and mandatory training.

Support the management of the Patient Participation Group.

Support the management of all complaints.

Oversee meeting schedules, distribution of minutes and outcomes.

Develop practice protocols, policies and procedures, review and update as required.

Ensure the practice is compliant with health and safety and keeps up to date with current legislation.

Ensure the practice has adequate business continuity plans in place.

Have detailed knowledge of the contract, QOF, local contracts and the primary care network.

Management of the practice clinical systems and oversee general IT operations within the practice.

Ordering stock as and when necessary.

Arranging staff rotas and locum cover as needed.

Primary Care Funding and Contracts

Evaluating all changes to the practices regulatory and contractual arrangements and providing summary information and recommendations to the partners.

Advising partners on all aspects of the various contractual arrangements.

Managing contracts for services.

Promoting the clinical and administrative activity that supports achievement of all contractual targets - QOF, IIF and Enhanced services.

Ensuring that The Medical Centre complies with the CQC regulations.

Strategy and Practice Development

Leading on business expansion and project management and any other functions deemed necessary by the Partnership to aid business growth.

Coordinating the reviewing and updating of all practice policies and procedures.

Coordinating any projects within the practice.

Adopting a strategic approach to the management of all patient services matters.

Monitoring and evaluating practice performance against targets.

Human Resources

Managing the recruitment and retention of staff.

Manage staffing levels within target budgets.

Oversee and evaluate staff induction and training, ensuring that all staff are adequately trained to fulfil their role.

Develop, implement and embed an effective staff appraisal and monitoring process.

Support and mentor staff, both as individuals and as team members.

Maintaining an effective overview on changes in HR legislation.

Maintain up to date HR documentation (including job descriptions, employment contracts and employment policies.

Be first point of contact for members of the PCN and other organisations for the delivery of NHS work.

Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.

Secondary Responsibilities

In addition to the primary responsibilities, the practice manager may be requested to:

Deputise for the partners at internal and external meetings.

Act as the primary point of contact for NHS(E), ICB, community services and suppliers.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Experience of working in a health care setting
• Experience and success of communicating with and managing people
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of workforce planning, forecasting and development
• Experience of chairing meetings, producing agendas and minutes
• Strong IT skills

Desirable

• Proven problem solving & analytical skills
• Ability to develop, implement and embed policy and procedure

Experience

Essential

• General Practice experience
• Excellent written and oral communication
• Proficient in the use of IT systems- EMIS web, Microsoft Office
• Experience of performance management, including appraisal writing, staff development
• Effective time management - Planning & Organising
• Ability to develop, implement and embed policy and procedure
• Experience of working in a management role in a healthcare setting
• Financial management experience
• Confident and assertive
• Excellent leadership skills
• Effective time management
• Ability to work in a busy environment and to prioritise, delegate and work to tight deadlines
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of chairing meetings, producing agendas and minutes.
• Knowledge of Information Governance.

Desirable

• Knowledge of Primary Care Networks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Medical Centre

Address

The Medical Centre

69 Queens Walk

Ruislip

Middlesex

HA4 0NT

Employer's website

https://themedicalcentreruislip.co.uk/ (Opens in a new tab)