Medical Receptionist

Job description

Job responsibilities

Main purpose of job

Medical Reception staff are representatives of the practice and therefore it is essential the post-holder will

• Ensure that patients are received in a courteous, reassuring and non-judgemental manner

• Ensure that patients needing urgent attention are seen in a logical and non-disruptive manner

• Explain practice arrangements to new patients and those seeking temporary help

• Ensure that correct procedures are carried out

• Undertake a wide range of clerical tasks, have excellent keyboard skills and knowledge of word processing and data inputting

• Be required to work on their own initiative and be first point of contact for the building in which they are based

• Provide a administrative and secretarial support function to the Practice

• To be able to work with minimum supervision within the parameters of this job description

• To be part of the multi-disciplinary team and to act as a team member

Key result areas and main duties

Reception duties

• Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols

• Offer patients an appointment booking service, by phone and face-to-face and administer the appointment booking system

• Prepare repeat prescriptions in accordance with the practice policies and protocols

• Processing and distributing incoming (and outgoing) mail

• Answer patient enquiries with the support of other practice staff as necessary

• Undertake all tasks associated with the day-to-day running of the computer system including links with patient services

• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

• Advise patients of relevant charges, accept payments and issue receipts.

• Liaise with other receptionists in the organisation of clinics

• You are required to attend practice meetings

• Clearing and re-stock consulting rooms as required

• Making tea/coffee and performing occasional errands as requested

• To be involved and take part in training, audits and risk assessments as and when appropriate

• To undertake all other administrative duties necessary to support the smooth running of the Practice and as directed by the Assistant Practice Manager and Practice Manager

• To be aware of the responsibility of all employees to maintain a safe and healthy environment for patients, visitors and staff

• To ensure that all duties are carried out to the highest possible standard and in accordance with any current quality initiatives

Person Specification

Experience

Essential

• NA

Desirable

• Experience working with Systmone

Qualifications

Essential

• NA

Desirable

• NA

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Benfield Park Medical Group

Address

Benfield Road

Newcastle upon Tyne

Tyne and Wear

NE6 4QD

Employer's website

http://benfieldparkmedicalgroup.co.uk/ (Opens in a new tab)