Job responsibilities
Job Description Health and Wellbeing Coach
Health and Wellbeing Coaches support people
to take pro-active steps to improve the way they manage their physical and
mental health conditions, based on what matters to them. They support people to
develop their knowledge, skills and confidence or to build their patient
activation - in managing their health and care, to improve their health
outcomes and quality of life. Health coaches do this by coaching and motivating
patients through multiple sessions to identify their needs, set goals, and
supporting patients to achieve their personalised health and care plan
objectives and providing interventions such as self-management education and
peer support.
Health and Wellbeing Coaches manage and
prioritise a caseload, according to the needs, priorities and support required
by individuals in the caseload. They identify when a persons needs are beyond
the scope of the health and wellbeing coach role and refer them back to other
health professionals or organisations. Health and Wellbeing Coaches may work
with people by phone, by video conference, or face-to-face.
The successful candidate will be kind,
reflective and self-aware and will enjoy working with a wide range of people.
They will have good communication and negotiation skills and a firm belief that
people have untapped resources within them, that can be unleashed by providing
a high quality, non-judgemental service. They will be proactive with a flexible
attitude, keen to work as part of a team and committed to developing themselves
in this skilled role and supporting colleagues to do the same.
Health and Wellbeing Coaches are a key part
of the Primary Care Network (PCN) multidisciplinary team. They often work
alongside Social Prescribing Link Workers and Care Coordinators to provide an
all-encompassing approach to personalised care and promote and embed the
personalised care approach across the Primary Care Network(s).
Health and Wellbeing Coaches will have
access to ongoing supervision, skills development, and support so they are able
to further build their skills and experience within the role.
Please note that the Health and Wellbeing
Coach role is a non-clinical role.
Salary: TBC by PCN. Recruitment is based on
indicative AfC Band 5 or equivalent
Key responsibilities
Provide one-to-one and group health coaching
support for people with one or more long-term conditions, based on what is
important to them, with the aim of: improving peoples levels of activation,
empowering people to manage their own health and improve their health outcomes.
Manage and prioritise a caseload, in
accordance with the needs, priorities and support required by individuals in
the caseload. It is vital that you have a strong awareness and understanding of
when it is appropriate or necessary to refer people back to other health
professionals/agencies, when what the person needs is beyond the scope of the
health and wellbeing coach role e.g. when there is a mental health need
requiring the patient be referred to an appropriately qualified practitioner.
Work as part of a multidisciplinary multi-agency
team to promote health coaching and to be ambassadors for Personalised Care and
Supported Self-Management, modelling the coaching approach in their work.
Ensure that GPs, practice nurses, practice
pharmacists and other members of the primary care team understand the health
coach role, how to refer to them, and which patients may particularly benefit
from health coaching.
Support local health, social care and
voluntary sector professionals to make appropriate referrals to the service.
Promote and raise awareness of the health coaching service particularly to
groups and communities that experience barriers to access.
Attend and contribute to team, practice,
and PCN meetings and events as required by the service.
Work flexibly, adapting to the needs of the
service and client group while maintaining the integrity of the role.
(Dependant on skills and ability)
Contribute to and take part in health coaching train-the-trainer workshops in
order to spread health coaching skills to support a mindset shift among staff
in how they have conversations, integrating a health coaching approach into how
they work with people and each other, and to strengthen a shift towards an
enabling a compassionate and coaching culture in their organisation.
Key Tasks
1. Provide personalised support
1. Meet people on a one-to-one or group
consultation basis, by phone, video conference, or face-to-face.
2. Give people time to tell their stories
and focus on what matters to me;
3. Build trust and respect with the person,
providing non-judgemental and non-discriminatory support, respecting diversity
and lifestyle choices;
4. Work from a strength-based approach
focusing on a persons assets;
5. Use a structured framework/model
approach to coach individuals across a series of sessions to: identify whats
important to them; set personal goals and appropriate steps; build skills and
confidence to achieve goals; and use problem-solving to work through
challenges;
6. Work with the principles of
self-management to actively support: shared decision making with healthcare
professionals;
effective engagement with personalised
health and care plans;
proactive engagement with self-management
education and peer support;
proactive engagement with social
prescribing, connecting people to community-based activities which support
their health and wellbeing;
2. Referrals
1. Promote health coaching, its role in
self-management as a part of personalised care, in addressing health
inequalities and the wider determinants of health;
2. As part of the PCN multidisciplinary
team, build relationships with staff in GP practices within the local PCN,
attending relevant MDT meetings, giving information and feedback on health
coaching;
3. Be proactive in developing strong links
with all local organisations to encourage referrals, recognising what they need
to be confident in the service to make appropriate referrals;
4. Work in partnership with local agencies
to raise awareness of health coaching and how improving peoples knowledge,
confidence and skills (patient activation) can enable them to improve their
ability to manage their long-term conditions and reduce reliance on clinical
services;
5. Provide referral organisations with
regular updates about health coaching, including information on how to
encourage appropriate referrals;
6. Seek regular feedback about the quality
of service and impact of health coaching on referral agencies;
7. Be proactive in encouraging equality and
inclusion and case-finding, through self-referrals and connecting with all
diverse local communities, particularly those communities that statutory bodies
may find hard to reach.
General Tasks
3. Gathering and Reporting Information
1. Work sensitively with people, their
families and carers to gather key information, enabling tracking of the impact
of health and wellbeing coaching on their health and wellbeing;
2. Encourage people, their families and
carers to provide feedback and to share their stories about the impact of
health coaching on their lives;
3. Support referral organisations to
provide appropriate information about the person they are referring. Provide
appropriate feedback to referral agencies about the people they referred;
4. Work closely within the MDT and with GP
practices within the PCN to ensure that the relevant SNOMED codes to record
activity are inputted into clinical systems (as outlined in the Network
Contract DES), adhering to data protection legislation and data sharing
agreements.
4. Supervision/ Professional development
1. Have access to relevant GPs to discuss
patient related concerns, and be supported to follow appropriate safeguarding
procedures;
2. Have access to individual and group
coaching supervision from a suitably qualified or experienced health coaching
supervisor;
3. Know and adhere to organisational
policies and procedures, including confidentiality, safeguarding, vulnerable
adults, lone working, information governance, equality, diversity and inclusion
training and health and safety.
5. Miscellaneous
1. Establish strong working relationships
with GPs and practice teams and work collaboratively with other Health and
Wellbeing Coaches, Care Coordinators and Social Prescribing Link Workers,
supporting each other, respecting each others views and meeting regularly as a
team;
2. Act as a champion for health coaching as
a part of the PCNs personalised care offer for patients and organisations
3. Demonstrate a flexible attitude and be
prepared to carry out other duties as may be reasonably required from time to
time within the general character of the post or the level of responsibility of
the role, ensuring that work is delivered in a timely and effective manner;
4. Identify opportunities and gaps in the
service - and review risks and issues that could impact on service delivery -
and provide feedback to continually improve the service and contribute to
business planning;
5. Contribute to the development of
policies and plans relating to equality, diversity and health inequalities;
6. Work in accordance with the practices
and PCNs policies and procedures;
7. Contribute to the wider aims and
objectives of the PCN to improve and support primary care.