Hadwen Health

PA to Practice Manager

The closing date is 11 August 2025

Job summary

We are seeking an experienced PA or Administrator to support our Practice Manager in the effective administration and management of the practice. The PA to the Practice Manager will work under the direction of the Practice Manager, striving to enhance a number of key systems in both clinical and administrative areas.

The PA will champion quality and improvement, confidentiality, collaborative working, service delivery, learning and development, promoting a positive working environment.

Main duties of the job

The following are the core responsibilities of the PA to Practice Manager. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Supporting the Practice Manager as required with projects, systems and procedures

b. Undertaking tasks as directed by the Practice Manager in areas of change management and continuous improvement

c. Providing key performance information as requested

d. Contributing to the development, implementation and embedding of an effective practice training programme for all staff

e. Providing administrative support for compliance registers, supporting the Practice Manager

f. Coordinating the practice diary, ensuring meetings are scheduled appropriately

g. Coordinating internal and external meeting arrangements, preparing agendas and producing minutes for meetings

h. Supporting the Practice Manager in the marketing of the practice

i. Drafting of the practice newsletter on a quarterly basis

j. Supporting the Practice Manager in the maintenance of the practice and NHS Choices website.

k. Effective monitoring of the Friends and Families Test

l.In conjunction with the Practice Manager, setting and monitoring performance targets, identifying areas for improvement to enhance our services for our patient

About us

We are a large GP Practice caring for over 19,000 patients in Abbeydale, on the outskirts of Gloucester. We have an extensive multi-disciplinary team that includes GPs, Advanced Nurse Practitioners, Pharmacists, Pharmacy Technicians, Physiotherapists, Mental Health Nurses, Practice Nurses, Health Care Assistants, Social Prescribers, Patient Advisers, and Administrators. We are fortunate to operate from a modern, purpose-built building that will help us meet the future clinical needs of our patient population.

Details

Date posted

10 July 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1897-25-0005

Job locations

Glevum Way

Abbeydale

Gloucester

Glos

GL4 4BL


Job description

Job responsibilities

The Personal Assistant (PA) to the Practice Manager will provide administrative and organisational support to the Practice Manage, ensuring the smooth running of the practice.This role involves a wide range of tasks, including communication, record keeping, and project coordination, with the goal of enhancing efficiency and supporting patient care.

Here's a more detailed breakdown of the responsibilities. Please also see the attached Job Description:

Administrative Support:

  • Diary Management:

    Managing the Practice Manager's schedule, scheduling meetings, and coordinating appointments.

  • Document Management:

    Organising and maintaining files, both physical and digital, and ensuring proper documentation of important information.

  • Correspondence:

    Handling incoming and outgoing communications, including emails, letters, and phone calls.

  • Meeting Support:

    Preparing agendas, taking minutes, and distributing materials for meetings.

  • Report Preparation:

    Assisting in the preparation of reports and presentations.

  • Data Management:

    Maintaining accurate records of staff, patient information, and other relevant data.

Communication and Coordination:

  • Internal Communication:

    Facilitating communication between the Practice Manager and other staff members, ensuring information is disseminated effectively.

External Communication:

  • Liaising with external stakeholders, such as commissioners, patients, and other healthcare providers.

Patient Liaison:

  • Assisting with patient queries and feedback.

Project Coordination:

  • Supporting the Practice Manager in the planning, execution, and monitoring of various projects.

Other Key Responsibilities:

  • Staff Support:

  • Assisting with staff training, development, and performance management.

General Practice Support:

  • Undertaking any other tasks as directed by the Practice Manager to support the efficient running of the practice.

Skills and Experience:

  • Strong administrative and organisational skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office (Word and Excel) and other relevant software.
  • Ability to work independently and as part of a team.
  • Discretion and confidentiality.
  • Prior experience in a similar role would be advantageous.

Job description

Job responsibilities

The Personal Assistant (PA) to the Practice Manager will provide administrative and organisational support to the Practice Manage, ensuring the smooth running of the practice.This role involves a wide range of tasks, including communication, record keeping, and project coordination, with the goal of enhancing efficiency and supporting patient care.

Here's a more detailed breakdown of the responsibilities. Please also see the attached Job Description:

Administrative Support:

  • Diary Management:

    Managing the Practice Manager's schedule, scheduling meetings, and coordinating appointments.

  • Document Management:

    Organising and maintaining files, both physical and digital, and ensuring proper documentation of important information.

  • Correspondence:

    Handling incoming and outgoing communications, including emails, letters, and phone calls.

  • Meeting Support:

    Preparing agendas, taking minutes, and distributing materials for meetings.

  • Report Preparation:

    Assisting in the preparation of reports and presentations.

  • Data Management:

    Maintaining accurate records of staff, patient information, and other relevant data.

Communication and Coordination:

  • Internal Communication:

    Facilitating communication between the Practice Manager and other staff members, ensuring information is disseminated effectively.

External Communication:

  • Liaising with external stakeholders, such as commissioners, patients, and other healthcare providers.

Patient Liaison:

  • Assisting with patient queries and feedback.

Project Coordination:

  • Supporting the Practice Manager in the planning, execution, and monitoring of various projects.

Other Key Responsibilities:

  • Staff Support:

  • Assisting with staff training, development, and performance management.

General Practice Support:

  • Undertaking any other tasks as directed by the Practice Manager to support the efficient running of the practice.

Skills and Experience:

  • Strong administrative and organisational skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office (Word and Excel) and other relevant software.
  • Ability to work independently and as part of a team.
  • Discretion and confidentiality.
  • Prior experience in a similar role would be advantageous.

Person Specification

Skills and Personal Qualities

Essential

  • - Excellent communication skills (written, oral and presenting)
  • - Strong IT skills including use of Microsoft Word and Excel
  • - Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
  • - Effective time management (planning and organising)
  • - Ability to motivate staff
  • - Polite and confident
  • - Flexible and cooperative
  • - Excellent interpersonal skills
  • - Maintain confidentiality at all times
  • - Motivated and proactive
  • - Ability to use initiative and judgement
  • - Forward thinker with a solutions focused approach
  • - High levels of integrity and loyalty
  • - Ability to work under pressure
  • - Confident, assertive and resilient
  • - Ability to support change effectively

Desirable

  • - Clinical IT system user skills
  • - Proven problem solving and analytical skills

Experience

Essential

  • Experience of working as an administrator and/ or PA
  • Experience of working with the general public

Desirable

  • Experience of working in a healthcare setting
  • Experience of working in multidisciplinary teams
  • NHS/Primary Care/general practice experience
Person Specification

Skills and Personal Qualities

Essential

  • - Excellent communication skills (written, oral and presenting)
  • - Strong IT skills including use of Microsoft Word and Excel
  • - Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
  • - Effective time management (planning and organising)
  • - Ability to motivate staff
  • - Polite and confident
  • - Flexible and cooperative
  • - Excellent interpersonal skills
  • - Maintain confidentiality at all times
  • - Motivated and proactive
  • - Ability to use initiative and judgement
  • - Forward thinker with a solutions focused approach
  • - High levels of integrity and loyalty
  • - Ability to work under pressure
  • - Confident, assertive and resilient
  • - Ability to support change effectively

Desirable

  • - Clinical IT system user skills
  • - Proven problem solving and analytical skills

Experience

Essential

  • Experience of working as an administrator and/ or PA
  • Experience of working with the general public

Desirable

  • Experience of working in a healthcare setting
  • Experience of working in multidisciplinary teams
  • NHS/Primary Care/general practice experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hadwen Health

Address

Glevum Way

Abbeydale

Gloucester

Glos

GL4 4BL


Employer's website

https://hadwenhealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Hadwen Health

Address

Glevum Way

Abbeydale

Gloucester

Glos

GL4 4BL


Employer's website

https://hadwenhealth.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Emma Rowles

hadwen.health@nhs.net

01452529933

Details

Date posted

10 July 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1897-25-0005

Job locations

Glevum Way

Abbeydale

Gloucester

Glos

GL4 4BL


Supporting documents

Privacy notice

Hadwen Health's privacy notice (opens in a new tab)