Prescription Advisor

Hadwen Health

The closing date is 02 February 2025

Job summary

Prescription Advisor Part Time

We are seeking to recruit a friendly, enthusiastic, and self-motivated individual to join our professional and supportive team at our Glevum Way Surgery in Abbeydale, Gloucester.

Main duties of the job

The role involves the administration and issue of electronic and paper prescriptions, working to agreed procedures, protocols, and timescales. Contracted hours will be 16 hours per week worked over three days (Tues 12.00- 18.00, Weds 14.00- 18.00 & Fri 12.00-18.00).

On Fridays, you may be asked to support our Reception Team and cover some patient facing duties, for example, checking an appointment or answering some basic queries.

Ideally you will also have some flexibility to cover additional hours when the other Prescription Advisors are absent.

Starting salary will be £11.90 per hour.

About us

We are a large medical practice in Abbeydale, Gloucester and offer a supportive, well-managed, working environment and a happy and functional practice team and have received an extremely positive CQC inspection. We have also moved into a new £5M building that will help us to meet the future clinical needs of our patient population. The role attracts job security, a generous holiday allowance and membership of the renowned NHS Pension scheme.

Date posted

16 January 2025

Pay scheme

Other

Salary

£11.90 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1897-25-0000

Job locations

Glevum Way

Abbeydale

Gloucester

Glos

GL4 4BL

Job description

Job responsibilities

Job Responsibilities:

-To issue all repeat prescriptions both paper and electronic as requested by patients

-Ensuring all functions are carried out in accordance with agreed procedures, protocols and timescales, reporting/liaising with the Pharmacy Technician.

-Have a full understanding of the prescription process within SystmOne including the online system

-Assist patients to use the online system with regard to signing up and ordering prescriptions

-Deal with on line prescription requests

-Liaise with GPs/Clinicians on prescription queries

-With the consent of a GP reissue certain medications (An exhaustive list of medications allowed will be issued by the team will be given by the GP’s and updated on a regular basis)

-Update the list of medications as above electronically in conjunction with the GP responsible for prescribing within the practice

-Liaise with Nursing/Residential homes on prescription queries

-Liaise with community pharmacies on prescription queries

-Ensure that all paper prescriptions are filed in the appropriate place for collection by patients and or pharmacies

-Ensure prescriptions are logged out to pharmacies on the clinical system when collected

-Send prescriptions to patients who have sent SAE’s and ensure this is indicated on the patient notes

-Ensure that any prescriptions which are reprinted for any reason are logged in the appropriate file explaining the reason for the reprint

-Ensure reauthorisations are allocated to appropriate clinicians and in appropriate amounts both manual and electronic reauthorisations (ie, no more than 10 per session)

-Document any significant events in relation to prescriptions

-Carry out specific prescribing audits as appropriate

Job description

Job responsibilities

Job Responsibilities:

-To issue all repeat prescriptions both paper and electronic as requested by patients

-Ensuring all functions are carried out in accordance with agreed procedures, protocols and timescales, reporting/liaising with the Pharmacy Technician.

-Have a full understanding of the prescription process within SystmOne including the online system

-Assist patients to use the online system with regard to signing up and ordering prescriptions

-Deal with on line prescription requests

-Liaise with GPs/Clinicians on prescription queries

-With the consent of a GP reissue certain medications (An exhaustive list of medications allowed will be issued by the team will be given by the GP’s and updated on a regular basis)

-Update the list of medications as above electronically in conjunction with the GP responsible for prescribing within the practice

-Liaise with Nursing/Residential homes on prescription queries

-Liaise with community pharmacies on prescription queries

-Ensure that all paper prescriptions are filed in the appropriate place for collection by patients and or pharmacies

-Ensure prescriptions are logged out to pharmacies on the clinical system when collected

-Send prescriptions to patients who have sent SAE’s and ensure this is indicated on the patient notes

-Ensure that any prescriptions which are reprinted for any reason are logged in the appropriate file explaining the reason for the reprint

-Ensure reauthorisations are allocated to appropriate clinicians and in appropriate amounts both manual and electronic reauthorisations (ie, no more than 10 per session)

-Document any significant events in relation to prescriptions

-Carry out specific prescribing audits as appropriate

Person Specification

Skills and Knowledge

Essential

- IT skills
- Excellent communication skills, written and oral
- Clear, polite telephone manner
- Able to work to deadlines
- Excellent Interpersonal skills
- Intuitive
- Team worker

Experience

Essential

- Practical Experience of dealing with Customer Service
- Experience of dealing with the general public

Desirable

- Practical Experience of dealing with Customer Service in a GP practice

Qualities and Attributes

Essential

- Adaptability
- Ability to work under pressure
- Diplomatic
- Trustworthy
- Self motivated
- Flexibility
- Polite and confident
- Adaptable

Desirable

Qualifications

Essential

- Good Standard of general education
- Numerate and IT literate

Desirable

- NVQ 2 in Customer Service or similar (workplace experience will be considered)
- Experience in using GP clinical software
- Ability to understand administrative procedures

Person Specification

Skills and Knowledge

Essential

- IT skills
- Excellent communication skills, written and oral
- Clear, polite telephone manner
- Able to work to deadlines
- Excellent Interpersonal skills
- Intuitive
- Team worker

Experience

Essential

- Practical Experience of dealing with Customer Service
- Experience of dealing with the general public

Desirable

- Practical Experience of dealing with Customer Service in a GP practice

Qualities and Attributes

Essential

- Adaptability
- Ability to work under pressure
- Diplomatic
- Trustworthy
- Self motivated
- Flexibility
- Polite and confident
- Adaptable

Desirable

Qualifications

Essential

- Good Standard of general education
- Numerate and IT literate

Desirable

- NVQ 2 in Customer Service or similar (workplace experience will be considered)
- Experience in using GP clinical software
- Ability to understand administrative procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hadwen Health

Address

Glevum Way

Abbeydale

Gloucester

Glos

GL4 4BL

Employer's website

https://hadwenhealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Hadwen Health

Address

Glevum Way

Abbeydale

Gloucester

Glos

GL4 4BL

Employer's website

https://hadwenhealth.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Emma Rowles

emma.rowles5@nhs.net

01452529933

Date posted

16 January 2025

Pay scheme

Other

Salary

£11.90 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1897-25-0000

Job locations

Glevum Way

Abbeydale

Gloucester

Glos

GL4 4BL

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