Practice Manager
This job is now closed
Job summary
This is an exciting opportunity for a professional and motivated individual to lead our friendly and motivated team and play a key role in contributing to the continued success and growth of our Practice.
Main duties of the job
The successful candidate will be responsible for providing operational oversight and leadership to enable the Practice to meet its agreed objectives within a safe, efficient, and profitable working environment.
Salary £50,000-£60,000 per year depending on experience and qualifications.
The post is full-time 37.5 hours per week and we offer a generous holiday allowance and membership of the NHS Pension Scheme.
About us
We are a large GP Practice caring for almost 19,000 patients in Abbeydale, on the outskirts of Gloucester. We have an extensive multi-disciplinary team that includes GPs, Advanced Nurse Practitioners, Pharmacists, Pharmacy Technicians, Physiotherapists, Mental Health Nurses, Practice Nurses, Health Care Assistants, Social Prescribers, Patient Advisers, and Administrators. We are fortunate to operate from a modern, purpose-built building that will help us meet the future clinical needs of our patient population.
Please see our website www.hadwenhealth.co.uk for further details of the Practice or contact our Management Partner, Ian Robertson, at Ian.Robertson1@nhs.net, if you would like to arrange an informal visit. Applications should be made by CV to our Management Partner.
Closing date for applications Sunday 8th October 2023
First Interviews to be held on Wednesday 18th October 2023. Second Interviews to be held on Monday 6th November 2023
Start date early 2024
Details
Date posted
20 September 2023
Pay scheme
Other
Salary
£50,000 to £60,000 a year Depending on Qualifications and Experience
Contract
Permanent
Working pattern
Full-time
Reference number
A1897-23-0001
Job locations
Glevum Way
Abbeydale
Gloucester
Glos
GL4 4BL
Job description
Job responsibilities
Strategic Management and Planning
Monitor and evaluate performance of the practice team against objectives; identify and manage positive change.
Develop and maintain effective communication, both within the practice and with relevant outside agencies.
Ensure CQC compliance working in conjunction with the Registered Manager, and GP partners.
Co-ordinate meetings, including the preparation of agendas, minutes, and action points.
Develop practice protocols and procedures, reviewing and updating them as required.
Ensure compliance with all relevant laws, regulations, and professional standards, staying updated on changes and implementing necessary changes.
Collaborate with other healthcare providers, community organisations, and stakeholders to foster partnerships, develop initiatives, and enhance care coordination.
Stay up-to-date with technological advancements and implement appropriate systems to optimise practice operations.
Work closely with the Partners to develop and implement strategic plans for long-term success.
Oversee patient complaints and implement strategies to improve patient satisfaction, fostering positive patient relations.
Leadership
Oversee and manage the day-to-day administrative operations of the GP practice, ensuring efficient and effective functioning, working closely with Partners and management team
Support the development of, and lead the operational implementation of new services.
Build successful relationships and ensure regular effective communication with neighbouring practices, the ICB, the Primary Care Network, other providers and stakeholders.
To remain up to date with NHS and other information concerning primary care, community care and social care with the view to identify opportunities to build relationships, work collaboratively, and access new funding streams.
Work with the Partners to develop business cases and bids for new services.
Ensure a robust Business Continuity Plan is in place.
Provide line management and support to the Management Team.
Complete contract reporting and attend contract monitoring meetings with commissioners.
Help promote and maintain a positive, supportive culture across the whole of the practice team.
Human Resources
Manage and oversee the recruitment and retention of all staff, and provide HR advice to all staff.
Oversee staff induction and training.
Ensure that all staff follow, and adhere to policies, standards, and procedures.
Develop and implement effective staff absence monitoring systems, return to work interviews, and staff support procedures.
Develop and implement effective staff appraisal, and personnel development plans.
Keep up-to-date with changes to employment legislation.
Ensure that HR documentation & systems (including job descriptions, employment contracts, and employment polices and procedures) are kept up to date.
Oversee payroll, including reimbursement claims.
Manage partnership changes including the legal, financial, and patient implications of retirements, and new appointments.
Finance
Financial responsibility for all aspects of the partnership business, including performance against budget and cash flow.
Understand and apply regulatory and fiscal obligations as determined by external organisations such as HMRC, NHSE, CQC, and interpret changes across the organisation.
Co-ordinate the use of practice bank accounts and petty cash.
Ensure systems are in place for invoicing private work and chasing up outstanding payments.
Ensuring that income is maximised
Liaising with practice accountants, including providing information required for the completion of end of year accounts.
Health & Safety and Facilities Management
Overall responsibility for the management and maintenance of the premises.
Maximising use of space and room bookings by third party healthcare professionals.
Understanding security systems including alarms & cameras.
Organising insurance cover for building, and contents.
Arrange valuation of the building when required.
Taking responsibility for identifying all operational/site related Health and Safety risks, completing risk assessments, and ensuring compliance.
Confidentiality
In the course of seeking treatment patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers, or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Equality and Diversity
The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
Respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues.
Job description
Job responsibilities
Strategic Management and Planning
Monitor and evaluate performance of the practice team against objectives; identify and manage positive change.
Develop and maintain effective communication, both within the practice and with relevant outside agencies.
Ensure CQC compliance working in conjunction with the Registered Manager, and GP partners.
Co-ordinate meetings, including the preparation of agendas, minutes, and action points.
Develop practice protocols and procedures, reviewing and updating them as required.
Ensure compliance with all relevant laws, regulations, and professional standards, staying updated on changes and implementing necessary changes.
Collaborate with other healthcare providers, community organisations, and stakeholders to foster partnerships, develop initiatives, and enhance care coordination.
Stay up-to-date with technological advancements and implement appropriate systems to optimise practice operations.
Work closely with the Partners to develop and implement strategic plans for long-term success.
Oversee patient complaints and implement strategies to improve patient satisfaction, fostering positive patient relations.
Leadership
Oversee and manage the day-to-day administrative operations of the GP practice, ensuring efficient and effective functioning, working closely with Partners and management team
Support the development of, and lead the operational implementation of new services.
Build successful relationships and ensure regular effective communication with neighbouring practices, the ICB, the Primary Care Network, other providers and stakeholders.
To remain up to date with NHS and other information concerning primary care, community care and social care with the view to identify opportunities to build relationships, work collaboratively, and access new funding streams.
Work with the Partners to develop business cases and bids for new services.
Ensure a robust Business Continuity Plan is in place.
Provide line management and support to the Management Team.
Complete contract reporting and attend contract monitoring meetings with commissioners.
Help promote and maintain a positive, supportive culture across the whole of the practice team.
Human Resources
Manage and oversee the recruitment and retention of all staff, and provide HR advice to all staff.
Oversee staff induction and training.
Ensure that all staff follow, and adhere to policies, standards, and procedures.
Develop and implement effective staff absence monitoring systems, return to work interviews, and staff support procedures.
Develop and implement effective staff appraisal, and personnel development plans.
Keep up-to-date with changes to employment legislation.
Ensure that HR documentation & systems (including job descriptions, employment contracts, and employment polices and procedures) are kept up to date.
Oversee payroll, including reimbursement claims.
Manage partnership changes including the legal, financial, and patient implications of retirements, and new appointments.
Finance
Financial responsibility for all aspects of the partnership business, including performance against budget and cash flow.
Understand and apply regulatory and fiscal obligations as determined by external organisations such as HMRC, NHSE, CQC, and interpret changes across the organisation.
Co-ordinate the use of practice bank accounts and petty cash.
Ensure systems are in place for invoicing private work and chasing up outstanding payments.
Ensuring that income is maximised
Liaising with practice accountants, including providing information required for the completion of end of year accounts.
Health & Safety and Facilities Management
Overall responsibility for the management and maintenance of the premises.
Maximising use of space and room bookings by third party healthcare professionals.
Understanding security systems including alarms & cameras.
Organising insurance cover for building, and contents.
Arrange valuation of the building when required.
Taking responsibility for identifying all operational/site related Health and Safety risks, completing risk assessments, and ensuring compliance.
Confidentiality
In the course of seeking treatment patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers, or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Equality and Diversity
The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
Respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues.
Person Specification
Skills
Essential
- Excellent communication skills (written, oral and presenting).
- Excellent leadership skills.
- Ability to exploit and negotiate opportunities to enhance service delivery.
- Excellent IT skills and systems knowledge, with a willingness to adapt to new technologies.
- Strategic thinker and negotiator.
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
- Effective time management.
- Ability to network and build relationships.
- Proven problem solving & analytical skills.
- Ability to develop, implement and embed policy and procedure.
- Ability to motivate and train staff.
Desirable
- TPP / SystmOne experience.
Qualifications
Essential
- Educated to degree level or equivalent in business or healthcare
Desirable
- Leadership and/or Management Qualification
Experience
Essential
- At least three years experience within a leadership and management role.
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures.
- Experience of successfully developing and implementing projects.
- Experience of workforce planning, forecasting and development
- Relevant health and safety experience.
- Experience of chairing meetings, producing agendas and minutes.
Desirable
- NHS / Primary Care experience.
- Experience of managing accounting procedures including budget and cash flow forecasting.
- Experience of managing large multidisciplinary teams.
- Relevant health and safety experience.
Personal Qualities
Essential
- Polite and confident.
- Flexible and cooperative.
- Empathetic and patient-oriented with a commitment to providing excellent patient care experiences.
- Excellent interpersonal skills.
- Ability to think strategically and contribute to the development and implementation of long-term practice goals and initiatives.
- Proactive, with an ability to prioritize, delegate and motivate within a fast paced environment.
- Motivated and proactive.
- Ability to use initiative and judgement.
- Forward thinker with a solutions focused approach.
- High levels of integrity and loyalty.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
- Confident, assertive and resilient.
- Ability to drive and deliver change effectively.
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Other Requirements
Essential
- Flexibility to work outside of core office hours.
Person Specification
Skills
Essential
- Excellent communication skills (written, oral and presenting).
- Excellent leadership skills.
- Ability to exploit and negotiate opportunities to enhance service delivery.
- Excellent IT skills and systems knowledge, with a willingness to adapt to new technologies.
- Strategic thinker and negotiator.
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
- Effective time management.
- Ability to network and build relationships.
- Proven problem solving & analytical skills.
- Ability to develop, implement and embed policy and procedure.
- Ability to motivate and train staff.
Desirable
- TPP / SystmOne experience.
Qualifications
Essential
- Educated to degree level or equivalent in business or healthcare
Desirable
- Leadership and/or Management Qualification
Experience
Essential
- At least three years experience within a leadership and management role.
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures.
- Experience of successfully developing and implementing projects.
- Experience of workforce planning, forecasting and development
- Relevant health and safety experience.
- Experience of chairing meetings, producing agendas and minutes.
Desirable
- NHS / Primary Care experience.
- Experience of managing accounting procedures including budget and cash flow forecasting.
- Experience of managing large multidisciplinary teams.
- Relevant health and safety experience.
Personal Qualities
Essential
- Polite and confident.
- Flexible and cooperative.
- Empathetic and patient-oriented with a commitment to providing excellent patient care experiences.
- Excellent interpersonal skills.
- Ability to think strategically and contribute to the development and implementation of long-term practice goals and initiatives.
- Proactive, with an ability to prioritize, delegate and motivate within a fast paced environment.
- Motivated and proactive.
- Ability to use initiative and judgement.
- Forward thinker with a solutions focused approach.
- High levels of integrity and loyalty.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
- Confident, assertive and resilient.
- Ability to drive and deliver change effectively.
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Other Requirements
Essential
- Flexibility to work outside of core office hours.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hadwen Health
Address
Glevum Way
Abbeydale
Gloucester
Glos
GL4 4BL
Employer's website
Employer details
Employer name
Hadwen Health
Address
Glevum Way
Abbeydale
Gloucester
Glos
GL4 4BL
Employer's website
Employer contact details
For questions about the job, contact:
Details
Date posted
20 September 2023
Pay scheme
Other
Salary
£50,000 to £60,000 a year Depending on Qualifications and Experience
Contract
Permanent
Working pattern
Full-time
Reference number
A1897-23-0001
Job locations
Glevum Way
Abbeydale
Gloucester
Glos
GL4 4BL