Apprentice Medical Receptionist/Administrator

Eynsham Medical Group

Information:

This job is now closed

Job summary

We are seeking a dedicated Apprentice Medical Receptionist/Administrator to join our healthcare team. The ideal candidate will be responsible for ensuring the smooth operation of the medical reception by handling patient inquiries, scheduling appointments, and maintaining accurate records.

Main duties of the job

- Greet patients and visitors in a professional and courteous manner

- Answer phone calls and direct inquiries to the appropriate personnel

- Schedule patient appointments and follow-up visits

- Maintain patient records and update information in the electronic database

- Coordinate with medical staff to ensure efficient patient flow

- Handle incoming and outgoing correspondence

About us

Eynsham Medical Group (EMG) is an established family practice that operates at two sites in the villages of Eynsham and Long Hanborough. Our team consists of a diverse mix of clinical and administrative colleagues. Our mission is to provide the best possible care to our patients. As a forward-thinking and innovative practice, we are committed to continuous improvement in healthcare.

Date posted

26 June 2024

Pay scheme

Other

Salary

£6.40 to £11.45 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A1894-24-0002

Job locations

Conduit Lane

Eynsham

Witney

Oxfordshire

OX29 4QB


Long Hanborough Surgery

Willis Court

Long Hanborough

Witney

Oxfordshire

OX29 8FQ


Job description

Job responsibilities

Telephone Duties

Making appointments

Taking home visit requests

Dealing with general enquiries and complaints

Contacting other providers

Reception Duties

Registering new patients and temporary residents

Greeting and directing patients and visitors

Making appointments

Ensuring outstanding queries are explained and handed over to next shift, as necessary

Responding to needs of doctors and nurses during surgery

Administration including tasks, workflow, eConsults & admin emails.

Dealing with general enquiries and complaints

Monitoring the progress of surgeries and identifying and dealing with problems

Inputting and extracting information from Practice computer system

Observing health and safety guidelines at all times

General housekeeping. Keeping reception and waiting areas tidy along with ensuring patient information leaflets and forms are available.

Any other reasonable duties as necessary

Job description

Job responsibilities

Telephone Duties

Making appointments

Taking home visit requests

Dealing with general enquiries and complaints

Contacting other providers

Reception Duties

Registering new patients and temporary residents

Greeting and directing patients and visitors

Making appointments

Ensuring outstanding queries are explained and handed over to next shift, as necessary

Responding to needs of doctors and nurses during surgery

Administration including tasks, workflow, eConsults & admin emails.

Dealing with general enquiries and complaints

Monitoring the progress of surgeries and identifying and dealing with problems

Inputting and extracting information from Practice computer system

Observing health and safety guidelines at all times

General housekeeping. Keeping reception and waiting areas tidy along with ensuring patient information leaflets and forms are available.

Any other reasonable duties as necessary

Person Specification

Qualifications

Essential

  • GCSE
Person Specification

Qualifications

Essential

  • GCSE

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Eynsham Medical Group

Address

Conduit Lane

Eynsham

Witney

Oxfordshire

OX29 4QB


Employer's website

https://www.eynshammedicalgroup.org.uk/ (Opens in a new tab)

Employer details

Employer name

Eynsham Medical Group

Address

Conduit Lane

Eynsham

Witney

Oxfordshire

OX29 4QB


Employer's website

https://www.eynshammedicalgroup.org.uk/ (Opens in a new tab)

For questions about the job, contact:

Reception Manager

Chloe Appleton

chloe.appleton1@nhs.net

01865885504

Date posted

26 June 2024

Pay scheme

Other

Salary

£6.40 to £11.45 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A1894-24-0002

Job locations

Conduit Lane

Eynsham

Witney

Oxfordshire

OX29 4QB


Long Hanborough Surgery

Willis Court

Long Hanborough

Witney

Oxfordshire

OX29 8FQ


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