Job summary
28 hrs week
To
provide administrative support to GPs, Nurses, HCAs, Administration staff
and wider community teams.
Key
roles of Reception/telephony duties, care navigation, pathology results,
hospital letters and task list/messages.
Along with notes summarising in time the role will develop to include child
health surveillance (tracking childhood immunisations and also supporting the
Safeguarding lead with administrative tasks).
The
role will involve working to ensure that the surgerys appointments, systems and
processes are as effective as possible to allow us to deliver an outstanding
level of personal medical services to the patients of the practice.
Your
practice should be safe; effective; caring; responsive to all patients needs.
THIS ROLE IS RELISTED - PREVIOUS APPLICANTS NEED NOT APPLY. Thank you
Main duties of the job
Data Support Officer. There may be, on occasion, a
requirement to carry out other tasks; this will be dependent upon factors such
as workload and staffing levels:
Other tasks will include Ensure an effective and
efficient reception service is provided to patients and any other visitors to the practice
Process personal and
telephone requests for appointment, visits and telephone callsaccording to practice protocols and guidelines
Receive, divert and make telephone
calls as required. Take messages.
Using judgment and
communication skills ensure that patients with no prior appointment but who
need urgent consultation are seen in a logical and non-disruptive manner.
Processing and distributing
incoming (and outgoing) mail
Preparation
of morning visits in liaison with GPs
Provide
support to reception/telephony clerks by dealing with any patient queries
requiring further investigation
Provide
support to GPs with making telephone calls on their behalf
Data entry andonline referral
Provide
support to the GPs and Assistant Practice Manager in relation to chasing
hospital appointments /queries
Processing
of sick note requests
Liaising
with community Nursing team, Care Co-Ordinators etc
Liaising
with Coroner, medical examiner, registry office and funeral homes following
deaths
Arrange
appointments for medicals as agreed with GP
Arrange
weekly ward rounds for care home
Full listing of roles and responsibilities is in the attached job description
About us
A Family Medical Practice in the heart of Clifton, Nottingham. we serve a community with complex health needs.
We have 7 GPs, 5 in the nursing team and a whole host of additional clinical roles and a fully comprehensive administrative team.
We have the tram on the doorstep and free on site parking as well as the high street and park a stones throw away for your lunch break if you fancy a wonder.
We are conveniently situated between Nottingham, Derby and Loughborough close fo the A50, A46 and M1.
Rivergreen Medical Centre - 106 Southchurch Drive, Clifton, Nottingham, NG11 8ADwebsite www.rivergreenmed.co.uk
Job description
Job responsibilities
The
following are the core responsibilities of the Data Support Officer. There may be, on occasion, a
requirement to carry out other tasks; this will be dependent upon factors such
as workload and staffing levels:
Other tasks will include
Ensure an effective and
efficient reception service is provided to patients and any other visitors to the practice
Deal with all general
enquiries
Process personal and
telephone requests for appointment, visits and telephone consultations
according to practice protocols and guidelines
Receive and make telephone
calls as required divert calls promptly and appropriately and take messages
ensuring accuracy of details
and
prompt appropriate delivery
Using your own judgment and
communication skills ensure that patients with no prior appointment but who
need urgent consultation are seen in a logical and non-disruptive manner.
Processing and distributing
incoming (and outgoing) mail
Scanning
Preparation
of morning visits in liaison with GPs
Provide
support to reception/telephony clerks by dealing with any patient queries
requiring further investigation
Provide
support to GPs with making telephone calls on their behalf
Computer
data entry of daily letters
Completion
of filed pathology results
Completion
of online referral as appropriate
Provide
support to the GPs and Assistant Practice Manager in relation to chasing
hospital appointments /queries
Redirecting
letters and pathology for on leave GPs
Processing
of sick note requests
Liaising
with community Nursing team, Care Co-Ordinators etc
Daily
messages for GPs
Liaising
with Coroner, medical examiner, registry office and funeral homes following
deaths
Arrange
appointments for medicals that are required and agreed with GP
Arrange
weekly ward rounds for care home residents
To
be pro active in making arrangements i.e. DNS1 preparation of paperwork for
comm nursing team to administer medications accordingly
First
point of contact for palliative, elderly and vulnerable patients and their
families
Provide
emotional support
To
undertake any other duties or responsibilities which may reasonably be required
Attendance
at month community health care team meetings (MDT)
Attendance
at end of life care meetings (GSF)
Triaging/assigning
home visits
Compiling
list for ward round
Arranging
DVLA medicals
Other responsibilities
To have a thorough knowledge of all practice procedures
To work in accordance to practice protocols
Ensure building security have thorough knowledge of doors/windows/alarms
Opening up/locking up of practice premises and maintaining security in
accordance with practice protocols
Computer data entry processing and recording information in accordance with
practice procedures
Providing clerical assistance to practice staff as required from time to time
Undertake any additional duties as requested by the partners or the practice
manager
Administration
Mail to patients and required, i.e. calls and reminders
Photocopy as requested
Medical record summarising:
To review medical records and produce an accurate summary of the patients
medical history, within the Practices protocols and agreed timescales.
Enter Read Code information onto the Practices computer system.
Use medical knowledge to correct mistakes found in existing patient records.
Adhere to and monitor progress of
notes summarising against Practice targets, maintaining structure and protocols
when recording new information.
Be aware of specific Read Codes and
associated records; following Practice protocols for recording, obtaining and
filing patient records as appropriate e.g. child protection.
Assist GPs and other Practice staff with queries relating to medical records.
Liaise with internal/external departments or healthcare providers as require.
Check vaccinations are
recorded correctly on notes
Child health surveillance:
Tracking
childhood immunisations and reviews
Supporting
the Safeguarding lead with administrative tasks)
Arranging safeguarding meetings and taking minutes
Job description
Job responsibilities
The
following are the core responsibilities of the Data Support Officer. There may be, on occasion, a
requirement to carry out other tasks; this will be dependent upon factors such
as workload and staffing levels:
Other tasks will include
Ensure an effective and
efficient reception service is provided to patients and any other visitors to the practice
Deal with all general
enquiries
Process personal and
telephone requests for appointment, visits and telephone consultations
according to practice protocols and guidelines
Receive and make telephone
calls as required divert calls promptly and appropriately and take messages
ensuring accuracy of details
and
prompt appropriate delivery
Using your own judgment and
communication skills ensure that patients with no prior appointment but who
need urgent consultation are seen in a logical and non-disruptive manner.
Processing and distributing
incoming (and outgoing) mail
Scanning
Preparation
of morning visits in liaison with GPs
Provide
support to reception/telephony clerks by dealing with any patient queries
requiring further investigation
Provide
support to GPs with making telephone calls on their behalf
Computer
data entry of daily letters
Completion
of filed pathology results
Completion
of online referral as appropriate
Provide
support to the GPs and Assistant Practice Manager in relation to chasing
hospital appointments /queries
Redirecting
letters and pathology for on leave GPs
Processing
of sick note requests
Liaising
with community Nursing team, Care Co-Ordinators etc
Daily
messages for GPs
Liaising
with Coroner, medical examiner, registry office and funeral homes following
deaths
Arrange
appointments for medicals that are required and agreed with GP
Arrange
weekly ward rounds for care home residents
To
be pro active in making arrangements i.e. DNS1 preparation of paperwork for
comm nursing team to administer medications accordingly
First
point of contact for palliative, elderly and vulnerable patients and their
families
Provide
emotional support
To
undertake any other duties or responsibilities which may reasonably be required
Attendance
at month community health care team meetings (MDT)
Attendance
at end of life care meetings (GSF)
Triaging/assigning
home visits
Compiling
list for ward round
Arranging
DVLA medicals
Other responsibilities
To have a thorough knowledge of all practice procedures
To work in accordance to practice protocols
Ensure building security have thorough knowledge of doors/windows/alarms
Opening up/locking up of practice premises and maintaining security in
accordance with practice protocols
Computer data entry processing and recording information in accordance with
practice procedures
Providing clerical assistance to practice staff as required from time to time
Undertake any additional duties as requested by the partners or the practice
manager
Administration
Mail to patients and required, i.e. calls and reminders
Photocopy as requested
Medical record summarising:
To review medical records and produce an accurate summary of the patients
medical history, within the Practices protocols and agreed timescales.
Enter Read Code information onto the Practices computer system.
Use medical knowledge to correct mistakes found in existing patient records.
Adhere to and monitor progress of
notes summarising against Practice targets, maintaining structure and protocols
when recording new information.
Be aware of specific Read Codes and
associated records; following Practice protocols for recording, obtaining and
filing patient records as appropriate e.g. child protection.
Assist GPs and other Practice staff with queries relating to medical records.
Liaise with internal/external departments or healthcare providers as require.
Check vaccinations are
recorded correctly on notes
Child health surveillance:
Tracking
childhood immunisations and reviews
Supporting
the Safeguarding lead with administrative tasks)
Arranging safeguarding meetings and taking minutes
Person Specification
Qualifications
Essential
- Equivalent C or above O'level Maths and English.
- General Practice Experience.
- Hard working, reliable team player.
Experience
Desirable
- 2 years in General Practice
Person Specification
Qualifications
Essential
- Equivalent C or above O'level Maths and English.
- General Practice Experience.
- Hard working, reliable team player.
Experience
Desirable
- 2 years in General Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).