Job summary
We are looking for a confident, organised, and patient-focused individual to join our team as a Senior Receptionist at our busy GP surgery. This is a key role at the front line of patient care, supporting the smooth day-to-day running of reception services and acting as a senior point of contact for both patients and staff.
As Senior Receptionist, you will work closely with the Reception Team Leaders and Practice Manager to ensure the delivery of a high standard of service and support to patients, while helping to coordinate and guide the reception team. This role requires excellent communication skills, strong attention to detail, and the ability to stay calm and professional in a fast-paced environment.
This is a 32 hours per week position, to be worked over a minimum of 5 days. Flexibility is essential, as the successful candidate will be expected to work across all Askern Medical Practice sites as required to support operational needs.
If you have previous experience in a GP practice or similar healthcare setting, a positive attitude, and a passion for delivering excellent customer service, wed love to hear from you.
Main duties of the job
The Senior Receptionist plays a vital role in ensuring the smooth and efficient operation of the reception team within the GP surgery. You will provide frontline support to patients, manage complex enquiries, and assist with the coordination and training of junior reception staff. Acting as a key point of contact, youll help maintain high standards of patient care and contribute to a welcoming and professional environment.
About us
Mexborough Medical Practice is a well-established GP surgery committed to providing high-quality, patient-centred healthcare to the Mexborough community and surrounding areas. Our dedicated team of GPs, nurses, and support staff work collaboratively to deliver a comprehensive range of NHS services, focusing on accessibility, continuity of care, and health promotion.
We pride ourselves on fostering a friendly, inclusive, and supportive environment for both patients and staff. Embracing innovation alongside traditional values, we strive to meet the evolving healthcare needs of our diverse patient population.
As an employer, we are committed to supporting the professional development and wellbeing of our team, encouraging a culture of respect, teamwork, and continuous improvement.
Job description
Job responsibilities
Manage patient appointments, registrations, and general enquiries efficiently and accurately.
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Handle complex or sensitive patient queries and resolve issues where possible.
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Support patient confidentiality and data protection in all interactions.
Provide guidance and support to junior reception staff.
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Assist with training and induction of new team members.
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Help maintain a positive, professional atmosphere within the reception team.
Act as a liaison between reception, clinical staff, and management.
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Assist in the smooth flow of information and patient interactions.
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Escalate issues to the Reception Team Leader or Practice Manager as needed.
Support the reception team with administrative duties, including managing correspondence and documentation.
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Help maintain up-to-date patient records and appointment systems.
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Contribute to audits and service improvement initiatives.
Reports to the Practice Manager.
-
Works closely with GPs, nurses, healthcare assistants, and administrative colleagues.
Job description
Job responsibilities
Manage patient appointments, registrations, and general enquiries efficiently and accurately.
-
Handle complex or sensitive patient queries and resolve issues where possible.
-
Support patient confidentiality and data protection in all interactions.
Provide guidance and support to junior reception staff.
-
Assist with training and induction of new team members.
-
Help maintain a positive, professional atmosphere within the reception team.
Act as a liaison between reception, clinical staff, and management.
-
Assist in the smooth flow of information and patient interactions.
-
Escalate issues to the Reception Team Leader or Practice Manager as needed.
Support the reception team with administrative duties, including managing correspondence and documentation.
-
Help maintain up-to-date patient records and appointment systems.
-
Contribute to audits and service improvement initiatives.
Reports to the Practice Manager.
-
Works closely with GPs, nurses, healthcare assistants, and administrative colleagues.
Person Specification
Experience
Essential
- Previous experience working in a busy reception or customer-facing role, within a GP surgery or healthcare setting.
- Excellent verbal and written communication skills with the ability to interact professionally and compassionately with patients, staff, and external contacts.
- Strong organisational and multitasking abilities, with attention to detail and the ability to manage competing priorities effectively.
- Understanding of and commitment to maintaining patient confidentiality and data protection regulations (e.g., GDPR).
Desirable
- Competent in the use of Microsoft Office and experience with clinical systems (such as SystmOne) would be advantageous.
Person Specification
Experience
Essential
- Previous experience working in a busy reception or customer-facing role, within a GP surgery or healthcare setting.
- Excellent verbal and written communication skills with the ability to interact professionally and compassionately with patients, staff, and external contacts.
- Strong organisational and multitasking abilities, with attention to detail and the ability to manage competing priorities effectively.
- Understanding of and commitment to maintaining patient confidentiality and data protection regulations (e.g., GDPR).
Desirable
- Competent in the use of Microsoft Office and experience with clinical systems (such as SystmOne) would be advantageous.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
