Job summary
We are looking for an enthusiastic and self-motivated Medical Secretary to join our practice team.
The ideal candidate would have experience of using SystmOne, good sound knowledge of medical terminology, and have worked as a Medical Secretary within the NHS.
You must be accurate, have good communication skills, be a team player, and also be able to work flexibly in the absence of colleagues.
Main duties of the job
Main Duties and Responsibilities:
-
Provide comprehensive administrative support to GPs and clinical staff, ensuring smooth day-to-day running of the surgery.
-
Manage patient appointments, including booking, rescheduling, and cancellation via telephone and electronic systems.
-
Maintain and update patient records accurately and confidentially in line with GDPR and NHS guidelines.
-
Prepare and type correspondence, referral letters, and reports for clinical and non-clinical purposes.
-
Receive and direct incoming calls, queries, and messages efficiently, providing excellent customer service to patients and staff.
-
Organise and coordinate meetings, clinics, and training sessions as required.
-
Liaise with external agencies, hospitals, and community services regarding patient referrals and information requests.
-
Ensure confidentiality and data protection policies are strictly adhered to at all times.
-
Undertake general office duties such as filing, photocopying, and stationery management to support team efficiency.
Efficiently manage and coordinate the diaries of GPs and clinical staff, scheduling appointments, meetings, and clinics to maximise time and resource utilisation while minimising conflicts.
About us
Askern Medical Practice is a well-established GP surgery serving over 13,500 patients across four sites in Conisbrough, Askern, Mexborough, and Denaby, Doncaster. We are committed to delivering high-quality, patient-centered primary care to our diverse community. Our dedicated team of GPs, nurses, and support staff work collaboratively to provide comprehensive healthcare services, ensuring accessibility, continuity, and holistic care. We strive to maintain a welcoming and supportive environment for both patients and staff, embracing innovation and ongoing professional development to meet the evolving needs of our population.
Job description
Job responsibilities
As a Medical Secretary at Askern Medical Practice, you will play a vital role in supporting clinical staff by managing administrative tasks efficiently to ensure the smooth operation of the surgery. You will be responsible for managing correspondence, patient records, appointment bookings, and diary management, acting as a key point of contact for patients and healthcare professionals.
Key Responsibilities:
-
Provide comprehensive secretarial and administrative support to GPs and clinical staff across all sites.
-
Manage GP and clinical staff diaries, coordinating appointments, clinics, and meetings effectively.
-
Handle incoming calls, patient enquiries, and correspondence professionally and confidentially.
-
Maintain accurate patient records, ensuring compliance with data protection and NHS guidelines.
-
Prepare, type, and distribute medical correspondence, referrals, and reports.
-
Liaise with hospitals, community services, and external agencies regarding patient care and referrals.
-
Support clinical coding and data entry to assist in audits and performance monitoring.
-
Organise and coordinate meetings, training sessions, and clinical clinics as required.
-
Undertake general office duties including filing, scanning, and managing supplies.
-
Ensure patient confidentiality and adhere to all relevant policies and procedures.
Job description
Job responsibilities
As a Medical Secretary at Askern Medical Practice, you will play a vital role in supporting clinical staff by managing administrative tasks efficiently to ensure the smooth operation of the surgery. You will be responsible for managing correspondence, patient records, appointment bookings, and diary management, acting as a key point of contact for patients and healthcare professionals.
Key Responsibilities:
-
Provide comprehensive secretarial and administrative support to GPs and clinical staff across all sites.
-
Manage GP and clinical staff diaries, coordinating appointments, clinics, and meetings effectively.
-
Handle incoming calls, patient enquiries, and correspondence professionally and confidentially.
-
Maintain accurate patient records, ensuring compliance with data protection and NHS guidelines.
-
Prepare, type, and distribute medical correspondence, referrals, and reports.
-
Liaise with hospitals, community services, and external agencies regarding patient care and referrals.
-
Support clinical coding and data entry to assist in audits and performance monitoring.
-
Organise and coordinate meetings, training sessions, and clinical clinics as required.
-
Undertake general office duties including filing, scanning, and managing supplies.
-
Ensure patient confidentiality and adhere to all relevant policies and procedures.
Person Specification
Experience
Essential
- Proven experience in a medical secretary or similar administrative role, preferably within a healthcare setting.
- Excellent organisational and multitasking skills, with the ability to manage competing priorities.
- Strong communication skills, both written and verbal, with a professional telephone manner.
- Proficient in using clinical IT systems, SystmOne, Microsoft Office, and electronic patient record software.
- Discretion and understanding of confidentiality and data protection legislation.
- Ability to work effectively both independently and as part of a multidisciplinary team.
- Flexible and adaptable approach to work.
Desirable
- Experience working within a GP surgery or primary care environment.
- Knowledge of NHS administrative procedures and clinical coding.
- Additional qualifications in medical administration or secretarial studies.
- Familiarity with local health services and community resources.
- Experience supporting clinical audits and performance monitoring.
Person Specification
Experience
Essential
- Proven experience in a medical secretary or similar administrative role, preferably within a healthcare setting.
- Excellent organisational and multitasking skills, with the ability to manage competing priorities.
- Strong communication skills, both written and verbal, with a professional telephone manner.
- Proficient in using clinical IT systems, SystmOne, Microsoft Office, and electronic patient record software.
- Discretion and understanding of confidentiality and data protection legislation.
- Ability to work effectively both independently and as part of a multidisciplinary team.
- Flexible and adaptable approach to work.
Desirable
- Experience working within a GP surgery or primary care environment.
- Knowledge of NHS administrative procedures and clinical coding.
- Additional qualifications in medical administration or secretarial studies.
- Familiarity with local health services and community resources.
- Experience supporting clinical audits and performance monitoring.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
