Assistant Practice Manager

Job description

Job responsibilities

To support the Practice Director in all aspects of practice functionality & management, line managing patient administration staff, ensuring the practice achieves its long-term objectives in a safe and effective working environmentand to deputise in their absence.

Human Resources

The role encompasses being the Team Leader and first point of contact for the Patient Administrator and Clinical team. Conduct staff 1:1s for the Clerical team alongside the Practice Director.

Providing Leadership and guidance alongside the Practice Director to the Patient Administrative Team.

• Support Practice Director in planning and co-ordinating the recruitment, induction and training of new staff.
• Evaluate, organise and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role

Ensure the maintenance of proper personnel and attendance records

Encourage team-working, promote the 'one practice' concept across 4 surgery sites

Policy and Planning

To deputise in the Practice Directors absence

• To support the Practice Directors in meeting the requirements of all regulatory bodies
• To read and be aware of all the primary Care KPIs and relevant targets and contractual obligations, including;
• Enhanced Services
• Locally Commissioned Services
• QOF (Quality Outcomes Framework)
• GP Contract
• Medicines Management and additional Services.
• CQC requirements
• Liaising with external stakeholders and agencies such as the Doncaster ICB, Doncaster North PCN, NHSE & more ...
• Monitor group mailboxes, ensuring information is disseminated efficiently
• Maintain a working knowledge of ICB initiatives
• Developing content for and attending Practice Meetings alongside the Practice Director

• Attend refresher and update training as required
• Liaise with other local practices through the practice managers' forum and other relevant forums

• Supporting with IT issues
• Ensure adherence to health and safety and fire procedures throughout the practice and relevant training and updates are undertaken as required by all practice staff.
• Ensure that Practice premises are properly maintained and cleaned and that adequate fire prevention and security systems are in place
• Oversight of Online Triage system to ensure efficient usage
• Ensure the training of all personnel and users of the practice IT systems
• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, PCN staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers may only be divulged to authorised persons in accordance with our GDPR policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Health & Safety Policy, to include:

• Using personal security systems within the workplace according to guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

The post-holder will participate in any training programme implemented by AMP Group as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

The post-holder will strive to maintain quality within AMP Group, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Person Specification

Qualifications

Essential

• Educated to GCSE Level or Equivalent

Desirable

• GCSE Maths & English

Experience

Essential

• Experience of General Practice
• Experience of working in General Practice.
• Experience of working within a busy environment, and dealing with members of the general public.
• Excellent communication, presentation, and interpersonal skills.
• Able to build relationships and work well with a diverse range of professionals and with the public.
• Able to problem solve and respond to sudden demands
• Excellent organisational skills
• Self-motivated and able to organise own workload with minimal supervision
• Confident in the use of Microsoft Office
• Strong IT skills
• Team player and flexible

Desirable

• Experience of working in a Practice Leadership position
• Experience of customer service delivery
• Pro-active and a forward thinker
• Able to work autonomously
• Experience of working with SystmOne / EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

AMP Group Practice

Address

Askern Medical Practice

Spa Pool Road

Askern

Doncaster

South Yorkshire

DN6 0HZ

Employer's website

https://www.askernmedicalpractice.co.uk (Opens in a new tab)