Health Promotion & Communications coordinator to include IT support.

Job description

Job responsibilities

Job Description

Job title Health Promotion and Communications coordinator with a focus on IT support.

Salary in line with indicative band 4 dependant on experience

Hours up to 37 hours/week for individual negotiation

Accountability Operationally accountable to GPs within the PCN and the Clinical Directors. Day to day accountability to the PCN Manager. Managerially accountable to PCN Director.

Kingfisher PCN

Kingfisher Primary Care Network (PCN) is a collaboration between 5 GP practices, across 6 sites, in Redditch Town with a shared population of circa 60,000 patients. Kingfisher PCN practices have a mature relationship and a proven track record of effectively working together over many years.

The Opportunity to introduce additional roles to complement the existing primary care workforce has been embraced and recruitment has resulted in appointments to the Addition Roles Team including Clinical Pharmacists, FCPs and PAs alongside already established Social Prescribers. For new PCN staff, an induction and mentorship approach will be introduced which secures the opportunity to build relationships across the practices and create effective development and supervision opportunities in order to build necessary expertise and experience.

Job Purpose

Care Coordinators within the Kingfisher PCN Additional Roles Team is viewed as a significant opportunity. The role is a pivotal role ensuring all patients receive the best possible care and services available. The care coordinator role will support the clinical directors in the coordination and delivery of key PCN DES targets. The Care Coordinator will possess excellent communication, administration, IT and organisation skills working directly with the PCN Management Team and clinicians across the PCN.

Job description

The health promotion and communications element of the role will include:

Coordination of patient engagement activities across the PCN including public facing organisation of events and health promotional activity

Leading and evolving the patient and public engagement via the Patient and Public Engagement Group (PPG) in partnership with the PCN Director and Clinical Directors

Overarching coordination and day to day management/optimisation of PCN and practice websites

Overarching coordination and day to day management/optimisation of social media platforms

IT support across the PCN specialising in bespoke software such as Emis, Docman, ICE and liaising with IT support.

Coordination and management of public facing PCN newsletters optimising all opportunities to engage

Optimising relationships across local partners to ensure patients and their families are optimising local opportunities/services

Support PCN practices to ensure relevant health promotional activities are maximised

Care Coordinators will:

Support Quality and Outcome frameworks and other National targets as required.

Work collaboratively with other teams and services to maintain an effective and efficient service.

Be responsible for the collation of Covid vaccine orders and stock take of vaccines and the delivery of those vaccines to our practices.

Plan / organise work using own initiative, whilst being able to work as a valuable member of a team.

Add appointment templates and supervision slots (if required) for all PCN clinical staff.

Use a range of verbal and non-verbal communication tools to communicate effectively with patients, carers, families and colleagues.

Complete mandatory training.

Participate in the review and appraisal process.

Use clinical systems for record keeping, audit and evaluation.

Provide support with digital transformation and offer IT/System support across our sites.

Ensure all social media pages are up-to-date, informative and engaging.

Build key relationships across PCN personnel and the wider team

Provide coordination and navigation for people and their carers across health and care services, alongside Social Prescribing link workers and other primary care roles;

Support the coordination and delivery of MDTs within PCNs as required;

Focus upon patients and provide support necessary fulfil effective personalised care requirements;

Help patients to manage their needs, answering their queries and supporting them to make appointments with a focus upon promoting patient independence and autonomy wherever possible;

Coordination of key meetings (including Care Home residents and frail/vulnerable people living within their own homes. Ensure good communication between professionals and be available as a point of contact between partners;

Liaise with multi agencies to coordinate pathways of care for patients.

Support Quality and Outcome Frameworks and other National and Local targets as required.

Confidentiality

In the Course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately;

In the performance of the duties outlined in this Job Description, the post-holder may have

access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice

as a business organisation. All such information from any source is to be regarded as strictly confidential.

IT Security Policy

You are required to work within the remit of the practices IT Technology Security Policies.

As a consequence of the above unauthorised/inappropriate use of computers including the internet, email, passwords, computer packages etc. will be regarded as gross misconduct and will be treated as such under the practices disciplinary procedures.

This job description is not exhaustive and may be adjusted periodically to reflect the on-going changes in practice.

Person Specification

Qualifications

Essential

• ECDL or equivalent. Diploma/ HNC level (or relevant experience).
• NVQ Level 2 Business Administration (or relevant experience). Demonstrable commitment to professional and personal development.

Management and Administrative Experience:

Essential

• Ability to organise and prioritise workload effectively. Ability to exercise sound judgements when faced with conflicting pressures.
• Sound IT knowledge, including internet, Outlook, Word, Excel, social media platforms.

Personal Attributes:

Essential

• Ability to work flexibly to meet the needs of patients and PCN. Self-motivation. Adaptable. Confident decision maker. Understand limitations. Energy and enthusiasm and the ability to work under pressure. Caring attitude to patients. Ability to communicate effectively in a multi-disciplinary team environment to provide an integrated service. Excellent interpersonal influencing and negotiating skills. Excellent written and verbal communication skills. Commitment to Continuing Professional Development following clinical governance guidelines.

Desirable

• Understands self (strengths and weaknesses) and impact of behaviour on others

Personal Circumstances

Essential

• Residence within a reasonable distance of the work location.

Experience

Essential

• Sound knowledge/experience in promotional activity and managing social media platforms.
• Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (including unpaid work). Experience of data collection and providing monitoring information to assess the impact of services Experience of partnership/collaborative working and of building relationships across a variety of organisations. Experience of working with or in general practice. Working in a multi-disciplinary setting where influence and negotiation is required. Knowledge/familiarity with medical terminology.
• Sound knowledge or experience of IT systems and troubleshooting.

Desirable

• Experience of supporting people, their families and carers in a related role (including unpaid work) Experience in use of databases.

Professional and Multi-disciplinary team working

Essential

• Ability to work collaboratively within a multi-disciplinary environment. Participate in significant event analysis reviews and reflection. Attend and contribute to team meetings.

Desirable

• Ability to support the multi-disciplinary team and facilitate changes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Maple View Medical Practice

Address

Churchill Centre

Tanhouse Lane

Redditch

Worcs

B98 9AA

Employer's website

https://mapleviewmedicalpractice.co.uk (Opens in a new tab)