Health promotions and communications Coordinator

Maple View Medical Practice

Information:

This job is now closed

Job summary

Kingfisher PCN is looking for a highly motivated individual with experience, flare and passion to develop our health promotion and communications role which will include:-

Coordination of patient engagement activities across the PCN including public facing organisation of events and health promotional activity

Leading and evolving the patient and public engagement via the Patient and Public Engagement Group - PPG in partnership with the PCN Director and Clinical Directors

Overarching coordination and day to day management/optimisation of PCN and practice websites

Overarching coordination and day to day management/optimisation of social media platforms

Coordination and management of public facing PCN newsletters optimising all opportunities to engage

Leading and evolving the patient and public engagement via the Patient and Public Engagement Group - PPG in partnership with the PCN Director and Clinical Directors

Overarching coordination and day to day management/optimisation of PCN and practice websites

Overarching coordination and day to day management/optimisation of social media platforms

Coordination and management of public facing PCN newsletters optimising all opportunities to engage

Main duties of the job

The health promotion and communications element of the role will include:

Coordination of patient engagement activities across the PCN including public facing organisation of events and health promotional activity

Leading and evolving the patient and public engagement via the Patient and Public Engagement Group - PPG in partnership with the PCN Director and Clinical Directors

Overarching coordination and day to day management/optimisation of PCN and practice websites

Overarching coordination and day to day management/optimisation of social media platforms

Coordination and management of public facing PCN newsletters optimising all opportunities to engage

Optimising relationships across local partners to ensure patients and their families are optimising local opportunities/services

Support PCN practices to ensure relevant health promotional activities are maximised

About us

Kingfisher PCN

Kingfisher Primary Care Network (PCN) is a collaboration between 5 GP practices, across 6 sites, in Redditch Town with a shared population of circa 60,000 patients. Kingfisher PCN practices have a mature relationship and a proven track record of effectively working together over many years.

Date posted

28 October 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A1883-24-0004

Job locations

Churchill Centre

Tanhouse Lane

Redditch

Worcs

B98 9AA


Job description

Job responsibilities

The health promotion and communications element of the role will include:

Coordination of patient engagement activities across the PCN including public facing organisation of events and health promotional activity

Leading and evolving the patient and public engagement via the Patient and Public Engagement Group (PPG) in partnership with the PCN Director and Clinical Directors

Overarching coordination and day to day management/optimisation of PCN and practice websites

Overarching coordination and day to day management/optimisation of social media platforms

Coordination and management of public facing PCN newsletters optimising all opportunities to engage

Optimising relationships across local partners to ensure patients and their families are optimising local opportunities/services

Support PCN practices to ensure relevant health promotional activities are maximised

Care Coordinators will:

Support Quality and Outcome frameworks and other National targets as required.

Work collaboratively with other teams and services to maintain an effective and efficient service.

Be responsible for the collation of Covid vaccine orders and stock take of vaccines and the delivery of those vaccines to our practices.

Plan / organise work using own initiative, whilst being able to work as a valuable member of a team.

Add appointment templates and supervision slots (if required) for all PCN clinical staff.

Use a range of verbal and non-verbal communication tools to communicate effectively with patients, carers, families and colleagues.

Complete mandatory training.

Participate in the review and appraisal process.

Use clinical systems for record keeping, audit and evaluation.

Provide support with digital transformation and offer IT/System support across our sites.

Ensure all social media pages are up-to-date, informative and engaging.

Build key relationships across PCN personnel and the wider team

Provide coordination and navigation for people and their carers across health and care services, alongside Social Prescribing link workers and other primary care roles;

Support the coordination and delivery of MDTs within PCNs as required;

Focus upon patients and provide support necessary fulfil effective personalised care requirements;

Help patients to manage their needs, answering their queries and supporting them to make appointments with a focus upon promoting patient independence and autonomy wherever possible;

Coordination of key meetings (including Care Home residents and frail/vulnerable people living within their own homes. Ensure good communication between professionals and be available as a point of contact between partners;

Liaise with multi agencies to coordinate pathways of care for patients.

Support Quality and Outcome Frameworks and other National and Local targets as required.

Job description

Job responsibilities

The health promotion and communications element of the role will include:

Coordination of patient engagement activities across the PCN including public facing organisation of events and health promotional activity

Leading and evolving the patient and public engagement via the Patient and Public Engagement Group (PPG) in partnership with the PCN Director and Clinical Directors

Overarching coordination and day to day management/optimisation of PCN and practice websites

Overarching coordination and day to day management/optimisation of social media platforms

Coordination and management of public facing PCN newsletters optimising all opportunities to engage

Optimising relationships across local partners to ensure patients and their families are optimising local opportunities/services

Support PCN practices to ensure relevant health promotional activities are maximised

Care Coordinators will:

Support Quality and Outcome frameworks and other National targets as required.

Work collaboratively with other teams and services to maintain an effective and efficient service.

Be responsible for the collation of Covid vaccine orders and stock take of vaccines and the delivery of those vaccines to our practices.

Plan / organise work using own initiative, whilst being able to work as a valuable member of a team.

Add appointment templates and supervision slots (if required) for all PCN clinical staff.

Use a range of verbal and non-verbal communication tools to communicate effectively with patients, carers, families and colleagues.

Complete mandatory training.

Participate in the review and appraisal process.

Use clinical systems for record keeping, audit and evaluation.

Provide support with digital transformation and offer IT/System support across our sites.

Ensure all social media pages are up-to-date, informative and engaging.

Build key relationships across PCN personnel and the wider team

Provide coordination and navigation for people and their carers across health and care services, alongside Social Prescribing link workers and other primary care roles;

Support the coordination and delivery of MDTs within PCNs as required;

Focus upon patients and provide support necessary fulfil effective personalised care requirements;

Help patients to manage their needs, answering their queries and supporting them to make appointments with a focus upon promoting patient independence and autonomy wherever possible;

Coordination of key meetings (including Care Home residents and frail/vulnerable people living within their own homes. Ensure good communication between professionals and be available as a point of contact between partners;

Liaise with multi agencies to coordinate pathways of care for patients.

Support Quality and Outcome Frameworks and other National and Local targets as required.

Person Specification

Personal Circumstances

Essential

  • Residence within a reasonable distance of the work location.

Experience

Essential

  • Sound knowledge/experience in promotional activity and managing social media platforms.
  • Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (including unpaid work). Experience of data collection and providing monitoring information to assess the impact of services Experience of partnership/collaborative working and of building relationships across a variety of organisations. Experience of working with or in general practice. Working in a multi-disciplinary setting where influence and negotiation is required. Knowledge/familiarity with medical terminology.

Desirable

  • Experience of supporting people, their families and carers in a related role (including unpaid work) Experience in use of databases.
  • Experience of working with GP practice's Emis system.

Personal Attributes

Essential

  • Ability to work flexibly to meet the needs of patients and PCN. Self-motivation. Adaptable. Confident decision maker. Understand limitations. Energy and enthusiasm and the ability to work under pressure. Caring attitude to patients. Ability to communicate effectively in a multi-disciplinary team environment to provide an integrated service. Excellent interpersonal influencing and negotiating skills. Excellent written and verbal communication skills. Commitment to Continuing Professional Development following clinical governance guidelines.

Desirable

  • Understands self (strengths and weaknesses) and impact of behaviour on others.

Management and Administrative Experience

Essential

  • Ability to organise and prioritise workload effectively. Ability to exercise sound judgements when faced with conflicting pressures.
  • Sound IT knowledge, including internet, Outlook, Word, Excel, social media platforms.

Qualifications

Essential

  • ECDL or equivalent. Diploma/ HNC level (or relevant experience). NVQ Level 2 Business Administration (or relevant experience). Demonstrable commitment to professional and personal development

Professional and Multi-disciplinary team working

Essential

  • Ability to work collaboratively within a multi-disciplinary environment. Participate in significant event analysis reviews and reflection. Attend and contribute to team meetings.

Desirable

  • Ability to support the multi-disciplinary team and facilitate changes.
Person Specification

Personal Circumstances

Essential

  • Residence within a reasonable distance of the work location.

Experience

Essential

  • Sound knowledge/experience in promotional activity and managing social media platforms.
  • Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (including unpaid work). Experience of data collection and providing monitoring information to assess the impact of services Experience of partnership/collaborative working and of building relationships across a variety of organisations. Experience of working with or in general practice. Working in a multi-disciplinary setting where influence and negotiation is required. Knowledge/familiarity with medical terminology.

Desirable

  • Experience of supporting people, their families and carers in a related role (including unpaid work) Experience in use of databases.
  • Experience of working with GP practice's Emis system.

Personal Attributes

Essential

  • Ability to work flexibly to meet the needs of patients and PCN. Self-motivation. Adaptable. Confident decision maker. Understand limitations. Energy and enthusiasm and the ability to work under pressure. Caring attitude to patients. Ability to communicate effectively in a multi-disciplinary team environment to provide an integrated service. Excellent interpersonal influencing and negotiating skills. Excellent written and verbal communication skills. Commitment to Continuing Professional Development following clinical governance guidelines.

Desirable

  • Understands self (strengths and weaknesses) and impact of behaviour on others.

Management and Administrative Experience

Essential

  • Ability to organise and prioritise workload effectively. Ability to exercise sound judgements when faced with conflicting pressures.
  • Sound IT knowledge, including internet, Outlook, Word, Excel, social media platforms.

Qualifications

Essential

  • ECDL or equivalent. Diploma/ HNC level (or relevant experience). NVQ Level 2 Business Administration (or relevant experience). Demonstrable commitment to professional and personal development

Professional and Multi-disciplinary team working

Essential

  • Ability to work collaboratively within a multi-disciplinary environment. Participate in significant event analysis reviews and reflection. Attend and contribute to team meetings.

Desirable

  • Ability to support the multi-disciplinary team and facilitate changes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Maple View Medical Practice

Address

Churchill Centre

Tanhouse Lane

Redditch

Worcs

B98 9AA


Employer's website

https://mapleviewmedicalpractice.co.uk (Opens in a new tab)

Employer details

Employer name

Maple View Medical Practice

Address

Churchill Centre

Tanhouse Lane

Redditch

Worcs

B98 9AA


Employer's website

https://mapleviewmedicalpractice.co.uk (Opens in a new tab)

For questions about the job, contact:

Sherree Salter

sherree.salter1@nhs.net

Date posted

28 October 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A1883-24-0004

Job locations

Churchill Centre

Tanhouse Lane

Redditch

Worcs

B98 9AA


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