Job summary
Kingfisher PCN is looking for a highly motivated individual with experience, flare and passion to develop our health promotion and communications role which will include:-
Coordination of patient engagement activities across the PCN including public facing organisation of events and health promotional activity
Leading and evolving the patient and public engagement via the Patient and Public Engagement Group - PPG in partnership with the PCN Director and Clinical Directors
Overarching coordination and day to day management/optimisation of PCN and practice websites
Overarching coordination and day to day management/optimisation of social media platforms
Coordination and management of public facing PCN newsletters optimising all opportunities to engage
Leading and evolving the patient and public engagement via the Patient and Public Engagement Group - PPG in partnership with the PCN Director and Clinical Directors
Overarching coordination and day to day management/optimisation of PCN and practice websites
Overarching coordination and day to day management/optimisation of social media platforms
Coordination and management of public facing PCN newsletters optimising all opportunities to engage
Main duties of the job
The health promotion and communications element of the role will include:
Coordination of patient engagement activities across the PCN including public facing organisation of events and health promotional activity
Leading and evolving the patient and public engagement via the Patient and Public Engagement Group - PPG in partnership with the PCN Director and Clinical Directors
Overarching coordination and day to day management/optimisation of PCN and practice websites
Overarching coordination and day to day management/optimisation of social media platforms
Coordination and management of public facing PCN newsletters optimising all opportunities to engage
Optimising relationships across local partners to ensure patients and their families are optimising local opportunities/services
Support PCN practices to ensure relevant health promotional activities are maximised
About us
Kingfisher PCN
Kingfisher Primary Care Network (PCN) is a collaboration between 5 GP practices, across 6 sites, in Redditch Town with a shared population of circa 60,000 patients. Kingfisher PCN practices have a mature relationship and a proven track record of effectively working together over many years.
Job description
Job responsibilities
The health promotion and communications element of the role
will include:
Coordination of patient engagement activities
across the PCN including public facing organisation of events and health
promotional activity
Leading and evolving the patient and public engagement
via the Patient and Public Engagement Group (PPG) in partnership with the PCN
Director and Clinical Directors
Overarching coordination and day to day
management/optimisation of PCN and practice websites
Overarching coordination and day to day
management/optimisation of social media platforms
Coordination and management of public facing PCN
newsletters optimising all opportunities to engage
Optimising relationships across local partners
to ensure patients and their families are optimising local
opportunities/services
Support PCN practices to ensure relevant health
promotional activities are maximised
Care Coordinators will:
Support Quality and Outcome frameworks and
other National targets as required.
Work collaboratively with other teams and
services to maintain an effective and efficient service.
Be responsible for the collation of Covid
vaccine orders and stock take of vaccines and the delivery of those vaccines to
our practices.
Plan / organise work using own initiative,
whilst being able to work as a valuable member of a team.
Add appointment templates and supervision
slots (if required) for all PCN clinical staff.
Use a range of verbal and non-verbal
communication tools to communicate effectively with patients, carers, families
and colleagues.
Complete mandatory training.
Participate in the review and appraisal
process.
Use clinical systems for record keeping, audit
and evaluation.
Provide support with digital transformation
and offer IT/System support across our sites.
Ensure all social media pages are up-to-date,
informative and engaging.
Build key relationships across PCN personnel and
the wider team
Provide coordination and navigation for people
and their carers across health and care services, alongside Social Prescribing
link workers and other primary care roles;
Support the coordination and delivery of MDTs
within PCNs as required;
Focus upon patients and provide support
necessary fulfil effective personalised care requirements;
Help patients to manage their needs, answering
their queries and supporting them to make appointments with a focus upon
promoting patient independence and autonomy wherever possible;
Coordination of key meetings (including Care
Home residents and frail/vulnerable people living within their own homes.
Ensure good communication between professionals and be available as a point of
contact between partners;
Liaise with multi agencies to coordinate
pathways of care for patients.
Support Quality and Outcome Frameworks and other
National and Local targets as required.
Job description
Job responsibilities
The health promotion and communications element of the role
will include:
Coordination of patient engagement activities
across the PCN including public facing organisation of events and health
promotional activity
Leading and evolving the patient and public engagement
via the Patient and Public Engagement Group (PPG) in partnership with the PCN
Director and Clinical Directors
Overarching coordination and day to day
management/optimisation of PCN and practice websites
Overarching coordination and day to day
management/optimisation of social media platforms
Coordination and management of public facing PCN
newsletters optimising all opportunities to engage
Optimising relationships across local partners
to ensure patients and their families are optimising local
opportunities/services
Support PCN practices to ensure relevant health
promotional activities are maximised
Care Coordinators will:
Support Quality and Outcome frameworks and
other National targets as required.
Work collaboratively with other teams and
services to maintain an effective and efficient service.
Be responsible for the collation of Covid
vaccine orders and stock take of vaccines and the delivery of those vaccines to
our practices.
Plan / organise work using own initiative,
whilst being able to work as a valuable member of a team.
Add appointment templates and supervision
slots (if required) for all PCN clinical staff.
Use a range of verbal and non-verbal
communication tools to communicate effectively with patients, carers, families
and colleagues.
Complete mandatory training.
Participate in the review and appraisal
process.
Use clinical systems for record keeping, audit
and evaluation.
Provide support with digital transformation
and offer IT/System support across our sites.
Ensure all social media pages are up-to-date,
informative and engaging.
Build key relationships across PCN personnel and
the wider team
Provide coordination and navigation for people
and their carers across health and care services, alongside Social Prescribing
link workers and other primary care roles;
Support the coordination and delivery of MDTs
within PCNs as required;
Focus upon patients and provide support
necessary fulfil effective personalised care requirements;
Help patients to manage their needs, answering
their queries and supporting them to make appointments with a focus upon
promoting patient independence and autonomy wherever possible;
Coordination of key meetings (including Care
Home residents and frail/vulnerable people living within their own homes.
Ensure good communication between professionals and be available as a point of
contact between partners;
Liaise with multi agencies to coordinate
pathways of care for patients.
Support Quality and Outcome Frameworks and other
National and Local targets as required.
Person Specification
Personal Circumstances
Essential
- Residence within a reasonable distance of the work location.
Experience
Essential
- Sound knowledge/experience in promotional activity and managing social media platforms.
- Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (including unpaid work). Experience of data collection and providing monitoring information to assess the impact of services Experience of partnership/collaborative working and of building relationships across a variety of organisations. Experience of working with or in general practice. Working in a multi-disciplinary setting where influence and negotiation is required. Knowledge/familiarity with medical terminology.
Desirable
- Experience of supporting people, their families and carers in a related role (including unpaid work) Experience in use of databases.
- Experience of working with GP practice's Emis system.
Personal Attributes
Essential
- Ability to work flexibly to meet the needs of patients and PCN. Self-motivation. Adaptable. Confident decision maker. Understand limitations. Energy and enthusiasm and the ability to work under pressure. Caring attitude to patients. Ability to communicate effectively in a multi-disciplinary team environment to provide an integrated service. Excellent interpersonal influencing and negotiating skills. Excellent written and verbal communication skills. Commitment to Continuing Professional Development following clinical governance guidelines.
Desirable
- Understands self (strengths and weaknesses) and impact of behaviour on others.
Management and Administrative Experience
Essential
- Ability to organise and prioritise workload effectively. Ability to exercise sound judgements when faced with conflicting pressures.
- Sound IT knowledge, including internet, Outlook, Word, Excel, social media platforms.
Qualifications
Essential
- ECDL or equivalent. Diploma/ HNC level (or relevant experience). NVQ Level 2 Business Administration (or relevant experience). Demonstrable commitment to professional and personal development
Professional and Multi-disciplinary team working
Essential
- Ability to work collaboratively within a multi-disciplinary environment. Participate in significant event analysis reviews and reflection. Attend and contribute to team meetings.
Desirable
- Ability to support the multi-disciplinary team and facilitate changes.
Person Specification
Personal Circumstances
Essential
- Residence within a reasonable distance of the work location.
Experience
Essential
- Sound knowledge/experience in promotional activity and managing social media platforms.
- Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (including unpaid work). Experience of data collection and providing monitoring information to assess the impact of services Experience of partnership/collaborative working and of building relationships across a variety of organisations. Experience of working with or in general practice. Working in a multi-disciplinary setting where influence and negotiation is required. Knowledge/familiarity with medical terminology.
Desirable
- Experience of supporting people, their families and carers in a related role (including unpaid work) Experience in use of databases.
- Experience of working with GP practice's Emis system.
Personal Attributes
Essential
- Ability to work flexibly to meet the needs of patients and PCN. Self-motivation. Adaptable. Confident decision maker. Understand limitations. Energy and enthusiasm and the ability to work under pressure. Caring attitude to patients. Ability to communicate effectively in a multi-disciplinary team environment to provide an integrated service. Excellent interpersonal influencing and negotiating skills. Excellent written and verbal communication skills. Commitment to Continuing Professional Development following clinical governance guidelines.
Desirable
- Understands self (strengths and weaknesses) and impact of behaviour on others.
Management and Administrative Experience
Essential
- Ability to organise and prioritise workload effectively. Ability to exercise sound judgements when faced with conflicting pressures.
- Sound IT knowledge, including internet, Outlook, Word, Excel, social media platforms.
Qualifications
Essential
- ECDL or equivalent. Diploma/ HNC level (or relevant experience). NVQ Level 2 Business Administration (or relevant experience). Demonstrable commitment to professional and personal development
Professional and Multi-disciplinary team working
Essential
- Ability to work collaboratively within a multi-disciplinary environment. Participate in significant event analysis reviews and reflection. Attend and contribute to team meetings.
Desirable
- Ability to support the multi-disciplinary team and facilitate changes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.