Pharmacy Technician

Maple View Medical Practice


This job is now closed

Job summary

The opportunity to introduce additional roles to complement the existing primary care workforce has been embraced with recent recruitment resulting in the appointments of a combination of roles joining the Additional Roles Team Clinical Pharmacists, Pharmacy Technicians, Physician Associates and FCPs. The introduction of these roles is viewed a pivotal one in securing a sustainable future for primary care and to improve outcomes for patients. If you are the right candidate, you will be proactive and motivated and have the vision to understand the unique and exciting opportunity presenting in the introduction of new roles to complement existing primary care services. You'll be excited at the prospect of being able to make an enjoyable and rewarding difference, helping define and deliver a new role with the introduction of the Pharmacy Technician.

Main duties of the job

This is a unique opportunity for an enthusiastic, highly motivated health care professional with a passion for patient care to help create a new vision. You will play a vital role in the development and delivery of a sustainable, patient centric, culture of care within a thriving skilled clinical workforce, shaping the future of primary care across Kingfisher PCN.

About us

Kingfisher Primary Care Network (PCN) is a collaboration between 6 GP practices in Redditch Town with a shared population of 58,955. The practices across Kingfisher PCN have a shared ambition to innovate general practice and build a sustainable model for general practice for the future. Kingfisher PCN practices have a mature relationship and a proven track record of effectively working together.

Your role will champion the ethos of gold standard of care for all, embracing multi disciplinary teamwork and new ways of working.

Job description

Job responsibilities

The Pharmacy Technician will support the wider Pharmacy Team and the GPs across the PCN in the medicines optimisation agenda. Medicines optimisation is an approach that seeks to maximise the beneficial clinical outcomes for patients from medicines with an emphasis on safety, governance, professional collaboration and patient engagement. Medicines optimisation is a key focus for PCNs in Redditch. The core central themes moving forward are based upon supporting the PCNs collaboratively to:

  • Integrate care around the patient;
  • Design, Implement and facilitate clinically led medicine optimisation services;
  • Improve productivity and the affordability of services;
  • Advise, engage and train (where appropriate) health care professionals;
  • Improve patient safety and reducing risk;
  • Empowering patients through patient education and engagement;
  • Deliver improved patient outcomes.

Core Responsibilities

  • To provide technical assistance and administrative support, working with the PCN Clinical Pharmacists, Practice Pharmacists and GP practices to implement and maintain high quality, cost effective changes in prescribing patterns and trends and reducing medicine related risk to patients.
  • To act as key contact where appropriate, for the PCN to effectively implement or facilitate medicines management initiatives.
  • To undertake appropriate medicine optimisation activities that may include audit with GP practices as directed by the Clinical Director.
  • To implement any changes following the activities above. To communicate those changes to patients and/or healthcare professionals where necessary and appropriate.
  • To assess prescribing within practices, highlight areas for change and implement or facilitate those changes where necessary.
  • To provide information and answer medicines management queries from healthcare professionals and members of the public.
  • To provide training for practice staff which may include clinical systems and audits in response to individual practice needs where required.
  • To monitor prescribing using available tools including EMIS, and produce reports and feedback for practices
  • Produce and distribute practice support material to assist in the implementation of any local/national targets set
  • To work with practices, community pharmacies and other primary, secondary and community services in order to improve/develop appropriate medicine optimisation services.
  • To support the implementation of the medicines optimisation strategy through the provision of clinical, administrative and technical expertise.
  • To facilitate the provision of prescribing support to GPs and practice staff to deliver effective medicines optimisation through the implementation and maintenance of high-quality, cost effective prescribing.
  • To provide relevant medicines information and advice to health professionals, CCG staff, patients and carers, including education and training as required.
  • Committed to CPD ensuring regular updating of clinical knowledge by self-directed learning and attendance at appropriate courses.

Person Specification



  • BTEC in Pharmaceutical Sciences/ QCF Level 3 in Pharmacy Services or equivalent.
  • Registered with General Pharmaceutical Council (GPhC)



  • An appreciation of the nature of primary care prescribing in terms of productivity and affordability of services
  • Ability to provide technical and admin assistance to the Clinical Pharmacist and PCN to implement and review operational strategies, policies and procedures.
  • Ability to provide support and advice to the practices and PCN on meds management and optimization.
  • Excellent interpersonal skills and ability to promote effective communication between Healthcare professionals and patients.
  • Excellent written and verbal communication skills.
  • Is able to monitor, advise and review general medicine optimization issues in core areas for long term conditions.
  • Able to obtain and analyse Emis data to flag-up cost and clinically efficient switches.
  • Able to work under pressure and meet deadlines.
  • Work effectively independently and as a team member.
  • Demonstrates accountability for delivering professional expertise and improving outcomes for patients.


  • An appreciation of the nature of GPs and general practices.
  • Demonstrate the ability to communicate complex and sensitive information in an understandable form to a variety of audiences (eg patients).
  • Produce timely and informative reports.

Professional and Multi-disciplinary team working


  • Ability to work collaboratively within a multi-disciplinary environment to provide patient centered care.
  • Communicate with hospital and community pharmacies.
  • Contribute to multi-disciplinary reviews, significant event reviews.


  • Ability to support the multi-disciplinary team and facilitate changes.

Management and Administrative Experience


  • Ability to organise and prioritise workload effectively.
  • Ability to facilitate changes and provide technical/administrative and educational support to practices and patients.
  • Ability to support meds optimization strategy through clinical and technical skills.
  • Sound IT knowledge, including internet, Outlook, Word, Excel

Clinical Effectiveness


  • Experience in conducting clinical audits to support practices with managing the practice formulary.
  • To have a quality understanding of clinical governance and significant event reviews combined with reflective practice.
  • Able to assess own performance and take accountability for own actions.

Research, Innovation and Service Improvement Experience


  • Critical appraisal skills.
  • Ability to analyse comparative data and formulate plans to address areas of focus identified.
  • Understands the principles of clinical governance
  • Able to implement systems to monitor medicines use.
  • Able to help implement NICE guidance through audit and feedback, formulary management, and educational sessions with healthcare professionals and patients.
  • Ability to engage patients and staff in education around high quality and cost effective prescribing.


  • To assist in the development of the Pharmacy Technician role in the PCN.
  • Assist in the educational development of Pharmacy students through student shadowing and/or teaching.

Personal Attributes


  • Ability to work flexibly to meet the needs of patients and PCN.
  • Self-motivation.
  • Adaptable.
  • An enquiring and critical approach to work.
  • Caring attitude to patients.
  • Ability to communicate effectively in a multi-disciplinary team environment to provide an integrated service.
  • Commitment to Continuing Professional Development.
  • Confident decision maker.
  • Understands limitations.


  • Understands self (strengths and weaknesses) and impact of behaviour on others.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Maple View Medical Practice


Churchill Centre

Tanhouse Lane



B98 9AA

Employer's website (Opens in a new tab)

For questions about the job, contact:

Rachel Durman

Date posted

16 November 2021

Pay scheme






Working pattern

Full-time, Part-time, Flexible working

Reference number


Job locations

Churchill Centre

Tanhouse Lane



B98 9AA

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