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PCN Admin Care Coordinator

The Drayton Surgery

The closing date is 28 March 2025

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Job summary

We are 2 practices based across 2 sites with circa 33,000 registered patients across the north of Portsmouth City. We are looking to recruit an Admin Care Coordinator on a Wednesday and Friday, to join our extensive practice and PCN teams. Our multi-disciplinary team already includes GPs, Nurse Practitioners, Nurses, Healthcare Support Workers, Phlebotomists, Pharmacists, Pharmacy Technicians, Social Prescribers and Physiotherapists. We have excellent communication and team-working.

Main duties of the job

The Admin Care Coordinator will work with the PCN central team supporting the delivery of NHS Englands Comprehensive model of Personalised Care and the Early Cancer Diagnosis Direct Enhanced Service. This pivotal role will support multidisciplinary teams by helping to coordinate bi-weekly meetings , and also support the wider PCN team by assisting with general administrative duties that will help promote a positive patient journey.

About us

Portsmouth North PCN is constantly evolving, trying to provide the best care for our patients in the best way possible. You would be joining an existing team of 3 Clinical Pharmacists, 4 pharmacy technicians, two Social Prescribers, a Health & Wellbeing Coach and three Care Coordinators, as well as First Contact MSK Physiotherapists.

Date posted

13 March 2025

Pay scheme

Other

Salary

£13 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1882-25-0001

Job locations

280 Havant Road

Drayton

Portsmouth

Hampshire

PO6 1PA


Job description

Job responsibilities

Oversee and co-ordinate bi-weekly MDT Meeting; to include invite and agenda sharing, maintaining patient lists and minute taking and distribution.

Support the achievement of key performance indicators, by ensuring patient records are coded correctly in line with the FIT Test referral process.

Assist the wider PCN team with any patient related admin tasks; to include booking patients into clinics, sending comms around appointments and issuing reminders around events/services.

Work with the surgeries to ensure all referral waiting lists are kept up to date.

Job description

Job responsibilities

Oversee and co-ordinate bi-weekly MDT Meeting; to include invite and agenda sharing, maintaining patient lists and minute taking and distribution.

Support the achievement of key performance indicators, by ensuring patient records are coded correctly in line with the FIT Test referral process.

Assist the wider PCN team with any patient related admin tasks; to include booking patients into clinics, sending comms around appointments and issuing reminders around events/services.

Work with the surgeries to ensure all referral waiting lists are kept up to date.

Person Specification

Qualifications

Essential

  • -Educated to GCSE Standard (Grades A-C) or Diploma/ HNC level (or relevant experience)

Desirable

  • - NVQ in health and social care
  • - NVQ Level 3 Business Administration (or relevant experience)
  • - ECDL or equivalent
  • - Long term conditions training

Experience

Essential

  • Relevant health and social care experience at AfC Band 3 or equivalent and/or previous experience in the NHS or social care or relevant field
  • Experience of administrative duties
  • - Practical experience of being in a patient facing role
  • - Working in a multi-disciplinary setting
  • - Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality
  • - Experience in use of databases

Desirable

  • - Experience of working in Primary Care/Voluntary Sector/Community
  • - Experience of working in a cancer care setting
  • - Experience in promoting health and health improvement within the community, including health promotion campaigns and signposting
  • - Knowledge/familiarity with medical terminology
  • - Experience in end of life care

Personal Attributes

Essential

  • - Able to deal with service users sensitively, recognising cultural and psychological needs
  • - Excellent teamworking skills
  • - Able to prioritise and manage own workload
  • - Excellent negotiating skills
  • - Excellent interpersonal skills including ability to listen
  • - Ability to analyse and interpret information and present results in a clear and concise manner
  • - Excellent organisational and administration skills
  • - Professional attitude and assertive approach
  • - Committed to personal development
  • - Ability to meet deadlines and work under pressure
  • - Approachable and flexible

Desirable

  • -Experience providing advice/signposting to users
Person Specification

Qualifications

Essential

  • -Educated to GCSE Standard (Grades A-C) or Diploma/ HNC level (or relevant experience)

Desirable

  • - NVQ in health and social care
  • - NVQ Level 3 Business Administration (or relevant experience)
  • - ECDL or equivalent
  • - Long term conditions training

Experience

Essential

  • Relevant health and social care experience at AfC Band 3 or equivalent and/or previous experience in the NHS or social care or relevant field
  • Experience of administrative duties
  • - Practical experience of being in a patient facing role
  • - Working in a multi-disciplinary setting
  • - Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality
  • - Experience in use of databases

Desirable

  • - Experience of working in Primary Care/Voluntary Sector/Community
  • - Experience of working in a cancer care setting
  • - Experience in promoting health and health improvement within the community, including health promotion campaigns and signposting
  • - Knowledge/familiarity with medical terminology
  • - Experience in end of life care

Personal Attributes

Essential

  • - Able to deal with service users sensitively, recognising cultural and psychological needs
  • - Excellent teamworking skills
  • - Able to prioritise and manage own workload
  • - Excellent negotiating skills
  • - Excellent interpersonal skills including ability to listen
  • - Ability to analyse and interpret information and present results in a clear and concise manner
  • - Excellent organisational and administration skills
  • - Professional attitude and assertive approach
  • - Committed to personal development
  • - Ability to meet deadlines and work under pressure
  • - Approachable and flexible

Desirable

  • -Experience providing advice/signposting to users

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Drayton Surgery

Address

280 Havant Road

Drayton

Portsmouth

Hampshire

PO6 1PA


Employer's website

https://www.thedraytonsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Drayton Surgery

Address

280 Havant Road

Drayton

Portsmouth

Hampshire

PO6 1PA


Employer's website

https://www.thedraytonsurgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

PCN Operations Manager

Carly Casey

carly.casey@nhs.net

Date posted

13 March 2025

Pay scheme

Other

Salary

£13 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1882-25-0001

Job locations

280 Havant Road

Drayton

Portsmouth

Hampshire

PO6 1PA


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