Receptionist/Administrator

Job description

Job responsibilities

Primary Responsibilities

The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Maintaining and monitoring the practice appointment system

Process telephone requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Update patients on their pathology results

Monitor Blood Pressure machine

Signpost patients to the correct service

Process incoming and outgoing mail and emails

Initiating contact with and responding to, requests from patients, team members and external agencies

Support GP Teamnet within the Practice keeping information relevant and up to date.

Process hospital correspondence

Photocopy documentation as required

File and store records as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into the patients healthcare records as necessary

Scanning of patient related documentation and attaching scanned documents to patients healthcare records

Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

Manage all queries (including administrative queries) as necessary in an efficient manner

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Secondary Responsibilities

In addition to the primary responsibilities, the medical administrator may be requested to:

Complete opening and closing procedures in accordance with the duty rota

As required support dispensary in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

Provision of refreshments for staff and visitors as required; loading and emptying of the dishwasher and keeping the kitchen area clean and tidy

Covering for holidays and sickness if necessary, also in the event of any practice changes. (e.g. Extended hours/late evenings/Saturdays).

Person Specification

Qualifications

Desirable

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)

Experience

Essential

• Experience of working with the general public
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Willingness to learn new skills and adapt to change
• Polite and confident
• Flexible and cooperative
• A friendly, approachable manner and the ability to work well with other people
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure and remain calm
• Neat and tidy appearance
• Punctual at all times and an overall acceptable attendance record
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check

Desirable

• Previous experience working of receptionist/administration
• Experience of working in a health care setting
• Competent in the use of Office and Outlook
• SystmOne skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Countesthorpe Health Centre

Address

Central Street

Countesthorpe

Leicester

LE8 5QJ

Employer's website

https://www.countesthorpehealthcentre.co.uk (Opens in a new tab)