Job summary
Come and join us!
Would you like a rewarding part-time job that really makes a difference?
Do you have a calm and friendly disposition?
Do you enjoy working as a team?
Hours: 20.5 per week and working 1 Saturday in 3.
Working Pattern: Monday, Tuesday and Friday. Please note the surgery is open from 8am to 6:30pm with hours worked between those times. We are open one Friday a month till 8pm. Additional hours may be required to cover sickness and annual leave; therefore, a degree of flexibility is essential.
We provide free tea and coffee, access to the Blue Light scheme, annual flu vaccinations, car parking, and a uniform.
Main duties of the job
We are
looking for an organised, methodical, customer focused individual who is reliable, flexible and able to communicate effectively. A caring and compassionate nature with a serious appreciation of confidentiality.
The post holder will
need to be able to handle high volumes of telephone calls and be able to deal
with a range of different situations. You will be an essential link in the
telephone communication system and the first point of contact with the public,
internal/external medical staff, and many outside organisations. The environment is fast paced and unpredictable; candidates must be ease working under pressure and capable of multi-tasking.
The candidate will work in an open plan office alongside team members, a very supportive environment with full training provided.
Applicants should have a good general education, including GCSEs in English and Maths at Grade C.
Previous experience in a healthcare setting would be advantageous but is not essential as full training will be provided.
Informal enquiries are welcome. Please contact the Patient Services Manager on 01884 33536 or email d-icb.bramblehaies@nhs.net.
About us
Bramblehaies Surgery is a well organised and cohesive training practice with a friendly working environment, serving just over 7500 patients. Our team consists of 4 GP Partners, 2 Salaried GPs, Pharmacy Team, Nurse and HCA team, Practice Manager, Patient Services Manager and a team of reception and admin staff providing quality patient care.
The surgery is situated in Cullompton, in a purpose-built premise with on-site parking. We have both a staff room and meeting room for informal chats over hot drinks and lunch, practice team meetings, and regular social events.
Job description
Job responsibilities
The following are the core responsibilities of a Receptionist in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
- Accurately detail information on patients records within the clinical system
- Maintain and monitor the practice appointment system
- Process personal, telephone and e-requests for appointments
- Assist with total triage administration
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Initiate contact with and respond to, requests from patients, team members and external agencies
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients healthcare records as necessary
- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Support all clinical staff with general administrative tasks as requested
- Undertake a broad spectrum of administrative duties commensurate with the role
- Be an integral part of the general practice team
- Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children
- Support in the delivery of enhanced services and other service requirements
- Undertake all mandatory training and induction programmes
- Contribute to and embrace the spectrum of clinical governance
- Maintain a clean, tidy, effective working area at all times
Job description
Job responsibilities
The following are the core responsibilities of a Receptionist in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
- Accurately detail information on patients records within the clinical system
- Maintain and monitor the practice appointment system
- Process personal, telephone and e-requests for appointments
- Assist with total triage administration
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Initiate contact with and respond to, requests from patients, team members and external agencies
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients healthcare records as necessary
- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Support all clinical staff with general administrative tasks as requested
- Undertake a broad spectrum of administrative duties commensurate with the role
- Be an integral part of the general practice team
- Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children
- Support in the delivery of enhanced services and other service requirements
- Undertake all mandatory training and induction programmes
- Contribute to and embrace the spectrum of clinical governance
- Maintain a clean, tidy, effective working area at all times
Person Specification
Knowledge and skills
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Excellent communication skills
- Clear, polite telephone manner
- Sensitive and empathetic in distressing situations
- High levels of integrity and loyalty
- Ability to multi-task and use own initiative
- Ability to follow set procedures and policies
- Pleasant and articulate
- Smart and appropriately dressed
- Ability to work as a team member and autonomously
- Able to work under pressure
- Ability to be undertake relief cover as required
Qualifications
Essential
- Good general secondary education with GCSE Grade C in English and Maths (Level 4) or above, or Functional Skills Level 2 in Maths and English
- A commitment to professional development
Desirable
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working directly with members of the public in a busy office/reception environment
- Experience of answering telephone calls in a high call environment
- Experience of working in an administrative office environment
Desirable
- Although experience within healthcare would be an advantage, team players with a 'can-do' attitude are most important as training will be provided
Physical requirements
Essential
- Commit to a DBS check
- Able to undertake the demands of the post with reasonable adjustments if required
Desirable
Person Specification
Knowledge and skills
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Excellent communication skills
- Clear, polite telephone manner
- Sensitive and empathetic in distressing situations
- High levels of integrity and loyalty
- Ability to multi-task and use own initiative
- Ability to follow set procedures and policies
- Pleasant and articulate
- Smart and appropriately dressed
- Ability to work as a team member and autonomously
- Able to work under pressure
- Ability to be undertake relief cover as required
Qualifications
Essential
- Good general secondary education with GCSE Grade C in English and Maths (Level 4) or above, or Functional Skills Level 2 in Maths and English
- A commitment to professional development
Desirable
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working directly with members of the public in a busy office/reception environment
- Experience of answering telephone calls in a high call environment
- Experience of working in an administrative office environment
Desirable
- Although experience within healthcare would be an advantage, team players with a 'can-do' attitude are most important as training will be provided
Physical requirements
Essential
- Commit to a DBS check
- Able to undertake the demands of the post with reasonable adjustments if required
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
