Job summary
Would you like a rewarding part-time job
that really makes a difference?
Do you have a calm and friendly
disposition?
Do you enjoy working as part of a team?
We are
seeking a Patient Care Coordinator (PCC) to join our dedicated and committed team focusing on the
provision of a quality service to our patient population.
Working closely
with patients and clinicians, or other healthcare professional, the PCC
co-ordinates patients healthcare and directs them to the appropriate service
to ensure they get the most suitable care from whatever health or social care
provider is appropriate.
The PCCs role requires them to be able to work with,
and understand the roles of, a variety of different people working in the
practice and across the PCN including Doctors, Nurses, Healthcare Assistants,
Social Prescribing Link Workers, Physiotherapists, Physician Associates,
Paramedics, Health and Wellbeing Coaches, Podiatrists, Occupational Therapists
and Pharmacy Technicians.
Main duties of the job
The main duties of the role include:
- Supporting patients
to utilise decision aids in preparation for a shared decision-making
conversation
- Helping people to
manage their needs through answering queries, making and managing appointments
and ensuring that people have good quality written or verbal information to
help them to make choices about their care, using tools to understand peoples
level of knowledge and confidence in skills in managing their own health
-
Providing coordination and navigation for people and their carers across health and care
services, working closely with Social Prescribing Link Workers, Health and
Wellbeing Coaches and other primary care professionals
-
Liaising with
relevant members of the multidisciplinary team and utilise, where appropriate,
other services available such as Pharmacy First, dependent on patient needs.
The role is a new role and evolving post that will adapt and change according to the developing needs of the team and applicants should be prepared for that.
About us
The working pattern is
approximately 25 to 28 hours per week, a longer working day on Monday, with a
daily start time of 8:30/8:45am.
Starting
rate of pay is currently £11.50 p/hr but is currently under review and will
increase following 1st April 2025. Benefits include 6.6 weeks holiday inclusive
of bank holidays pro rata, access to the NHS pension scheme, occupational sick pay (after
qualifying period), a uniform
and allocated parking (as part of a rota).
Applications
can be made via the Indeed website, NHS Jobs or alternatively we welcome a CV
and covering letter sent to
d-icb.bramblehaies@nhs.net. Dont
miss out, apply early. We reserve the
right to close the vacancy early if a suitable number of applications are
received.
Job description
Job responsibilities
The following are the core
responsibilities for this role:
- Support patients
to utilise decision aids in preparation for a shared decision-making
conversation
- Help people to
manage their needs through answering queries, making and managing appointments
and ensuring that people have good quality written or verbal information to
help them to make choices about their care, using tools to understand peoples
level of knowledge and confidence in skills in managing their own health
- Provide
coordination and navigation for people and their carers across health and care
services, working closely with Social Prescribing Link Workers, Health and
Wellbeing Coaches and other primary care professionals
- Liaise with
relevant members of the multidisciplinary team and utilise, where appropriate,
other services available such as Pharmacy First, dependent on patient needs.
- Raise awareness
within the practice of shared decision making and decision support tools
- Raise awareness of
how to identify patients who may benefit from shared decision making and
support practice staff and patients to be more prepared to have shared
decision-making conversations
- Assist patients
to access self-management education courses, peer support or interventions that
support them to take more control of their health and wellbeing.
- Support the
coordination and delivery of MDTs within the practice
- Undertake all
mandatory training and induction programmes
- Contribute to and
embrace the spectrum of clinical governance
- Develop the PCC role
through participation in training and service redesign activities
Job description
Job responsibilities
The following are the core
responsibilities for this role:
- Support patients
to utilise decision aids in preparation for a shared decision-making
conversation
- Help people to
manage their needs through answering queries, making and managing appointments
and ensuring that people have good quality written or verbal information to
help them to make choices about their care, using tools to understand peoples
level of knowledge and confidence in skills in managing their own health
- Provide
coordination and navigation for people and their carers across health and care
services, working closely with Social Prescribing Link Workers, Health and
Wellbeing Coaches and other primary care professionals
- Liaise with
relevant members of the multidisciplinary team and utilise, where appropriate,
other services available such as Pharmacy First, dependent on patient needs.
- Raise awareness
within the practice of shared decision making and decision support tools
- Raise awareness of
how to identify patients who may benefit from shared decision making and
support practice staff and patients to be more prepared to have shared
decision-making conversations
- Assist patients
to access self-management education courses, peer support or interventions that
support them to take more control of their health and wellbeing.
- Support the
coordination and delivery of MDTs within the practice
- Undertake all
mandatory training and induction programmes
- Contribute to and
embrace the spectrum of clinical governance
- Develop the PCC role
through participation in training and service redesign activities
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a health care setting
- Customer services skills or training
Knowledge and skills
Essential
- Excellent communication skills (written and oral)
- Clear, polite and courteous telephone manner
- A clear understanding of child protection policy and procedures and commitment to the safeguarding of children and vulnerable adults
- Clear polite telephone manner
- Ability to listen, empathise with people and provide person centred support in a non-judgemental way
- Courteous, respectful and helpful at all times
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Able to support people in a way that inspires trust and confidence, motivating others to reach their potential
- Ability to use own initiative, discretion and sensitivity
- Strong IT skills (generic)
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to mulit-task
- Ability to follow policy and procedure
Desirable
Other requirements
Essential
- Flexibility to work outside of core office hours and work additional hours to provide holiday cover
- A clean driving licence or reliable method of transport to get to work
- Disclosure Barring Service (DBS) check
- Any convictions must be declared
- Maintain confidentiality at all times
- Bramblehaies Surgery is a non-smoking environment in accordance with government legislation
Qualities/Attributes
Essential
- Polite and confident
- Flexible and co-operative
- Motivated
- Initiative and judgement (knowing when to ask for help)
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Positive attitude/contribution
Qualifications
Essential
- GCSE English and Maths (C/4 or above)
Desirable
- The Patient Care Coordinator is enrolled in, undertaking or qualified in appropriate training as set out by the Personalised Care Institute
- Has passed training requirements as outlined by the Personalised Care Institute and fully understands the Personalised Care Framework
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a health care setting
- Customer services skills or training
Knowledge and skills
Essential
- Excellent communication skills (written and oral)
- Clear, polite and courteous telephone manner
- A clear understanding of child protection policy and procedures and commitment to the safeguarding of children and vulnerable adults
- Clear polite telephone manner
- Ability to listen, empathise with people and provide person centred support in a non-judgemental way
- Courteous, respectful and helpful at all times
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Able to support people in a way that inspires trust and confidence, motivating others to reach their potential
- Ability to use own initiative, discretion and sensitivity
- Strong IT skills (generic)
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to mulit-task
- Ability to follow policy and procedure
Desirable
Other requirements
Essential
- Flexibility to work outside of core office hours and work additional hours to provide holiday cover
- A clean driving licence or reliable method of transport to get to work
- Disclosure Barring Service (DBS) check
- Any convictions must be declared
- Maintain confidentiality at all times
- Bramblehaies Surgery is a non-smoking environment in accordance with government legislation
Qualities/Attributes
Essential
- Polite and confident
- Flexible and co-operative
- Motivated
- Initiative and judgement (knowing when to ask for help)
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Positive attitude/contribution
Qualifications
Essential
- GCSE English and Maths (C/4 or above)
Desirable
- The Patient Care Coordinator is enrolled in, undertaking or qualified in appropriate training as set out by the Personalised Care Institute
- Has passed training requirements as outlined by the Personalised Care Institute and fully understands the Personalised Care Framework
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
