Apprentice Administrator

Job description

Job responsibilities

The purpose of this apprenticeship role is for the post holder to learn knowledge, skills and understanding in General Practice Administration whilst supporting the day to day running of Adelaide and St Levan Surgery. And to obtain a General Practice Admin Qualification (from PMA) and to develop knowledge, skills and understanding within the job description below. Working in partnership with PMA (Practice Managers Association) you will attend training one day per week throughout the apprenticeship to attain a City and Guilds Qualification appropriate to staff member entry level.

Job Title – Apprentice Administrator

Location - Adelaide & St Levan Surgeries

Accountability – Day to day – Operations Manager

Overall Mgt - Managing Partner

Main Responsibilities –

Administrative Support/ Secretarial Responsibilities

To ensure administrative and clerical duties within the practice are carried out within the practice guidelines and policies.

To provide general secretarial/ admin support to the GPs, Managing Partner and other staff including word processing and audio typing

Maintain self and team professionalism.

Photocopy and scan any records accordingly.

Develop working knowledge of surgery systems.

Develop knowledge of GP software and Microsoft programmes such as but not limited to Word, Excel, Power point, Publisher, Access.

To receive incoming and initiate outgoing telephone calls, taking messages and dealing with appropriate queries.

To assist the Managing Partner and Operations Manager with all clerical and administrative duties.

To maintain filing and administrative systems so that written or computer information is easily accessible and secure. Specifically, but not limited to the admin, management and reception offices.

Ensure that all regulations with regard to access to medical records are adhered to.

General Staff Duties

Always maintain patient and surgery confidentiality.

Use the support on offer to maximise the benefits to your professional development.

The post holder is required to conform to all Adelaide and St Levan Surgery policies and to attend any training sessions as necessary.

This job description is not intended to be an exhaustive list of duties and responsibilities, but a broad outline and may be amended as necessary following discussion between the post holder and their manager.

In your application, please answer the following questions:

1) Can you tell us about any unpaid or paid work done previously?

2) What was the most enjoyable experience you had in education?

Please apply by emailing a letter of application (including answering the above questions) and a copy of your CV to delia.wilkinson@nhs.net.

Person Specification

Experience

Essential

• Good working knowledge of Microsoft word, excel and outlook

Desirable

• Experience of a previous paid or volunteer role working with the general public.
• An interest in General Practice and a desire to learn!

Qualifications

Essential

• Maths and English grade 4-9

Desirable

• N/A

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Adelaide & St Levan Surgery

Address

350 St Levan Road

Keyham

Plymouth

Devon

PL2 1JR

Employer's website

https://www.stlevansurgery.nhs.uk/index.aspx (Opens in a new tab)