Job summary
To assist, actively signpost and navigate patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. The successful candidate will be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary
team.
Our vacancy is for 37 hours which will be spread between Monday and
Friday
Main duties of the job
The successful candidate must have excellent communication skills, flexibility and adaptability. You should be able to demonstrate excellent telephone and interpersonal skills. You must be a team player and have the ability to work under pressure in order to cope with the fast changing environment.
Previous experience in a similar customer services role and knowledge of SystmOne clinical system is desirable but full training will be given.
About us
The Jubilee Medical Practice is a well-established SystmOne GP practice with circa 12,000 patients. We are located within the town centre of Syston, in the district of Charnwood, with a mixed demographic population. We pride ourselves as a patient focused practice and our aim is to provide exceptional holistic care to our patients. The practice is also a leader in the field of primary care education, hosting a medical school academy, and jointly leading the regional training hub. We consistently seek to use these links in order to support the career aspirations of our team members.
We have an excellent, well-established team of
administrative and clinical staff including 5 GP Partners, 1 salaried GP, Registrars,
Physician Associates and other undergraduate trainees.
Job description
Job responsibilities
Ensure
an effective and efficient reception service is provided to patients and any
other visitors to the practice.
Deal
with all general enquires, explain procedures and make new and follow up
appointments.
Using
your own judgment and communication skills ensure that patients with no prior
appointment but who need urgent consultation are seen in a logical and
non-disruptive manner.
To
keep up to date with latest technologies used within the practice ie Engage
consult/Accurx and use as per practice protocols.
Process
requests for home visits, ensuring careful recording of all relevant details
and referring to duty doctor where necessary.
Process
repeat prescription requests and ensure that they are ready for collection by
the patient within 48 hours, either electronically or manually.
Receive
and make telephone calls as required. Divert calls and take messages, ensuring
accuracy of detail and prompt appropriate delivery.
Enter
patient information into computerised medical record as required.
Deal
with electronic tasks from clinicians in a timely and accurate manner.
Fax
and photocopy as requested
Registration
of new patients who reside within our practice area according to practice
policy
Giving
out test results to patients in accordance with to practice policy
Chaperone
upon request following appropriate training, adhering to practice protocol and
guidelines.
Undertake
any other additional duties appropriate to the post as requested by the
partners or management team.
Job description
Job responsibilities
Ensure
an effective and efficient reception service is provided to patients and any
other visitors to the practice.
Deal
with all general enquires, explain procedures and make new and follow up
appointments.
Using
your own judgment and communication skills ensure that patients with no prior
appointment but who need urgent consultation are seen in a logical and
non-disruptive manner.
To
keep up to date with latest technologies used within the practice ie Engage
consult/Accurx and use as per practice protocols.
Process
requests for home visits, ensuring careful recording of all relevant details
and referring to duty doctor where necessary.
Process
repeat prescription requests and ensure that they are ready for collection by
the patient within 48 hours, either electronically or manually.
Receive
and make telephone calls as required. Divert calls and take messages, ensuring
accuracy of detail and prompt appropriate delivery.
Enter
patient information into computerised medical record as required.
Deal
with electronic tasks from clinicians in a timely and accurate manner.
Fax
and photocopy as requested
Registration
of new patients who reside within our practice area according to practice
policy
Giving
out test results to patients in accordance with to practice policy
Chaperone
upon request following appropriate training, adhering to practice protocol and
guidelines.
Undertake
any other additional duties appropriate to the post as requested by the
partners or management team.
Person Specification
Skills
Essential
- Excellent communication skills (written and verbal)
- Good IT skills
- Clear, polite telephone manner
- Able to maintain confidentiality
- Ability to work as a team member and autonomously
- Problem solving with the ability to process information accurately and effectively, interpreting data as required
Knowledge and Experience
Essential
- Good general education
- Good interpersonal and communication skills
- Computer literate
Desirable
- Knowledge of SystmOne
- Previous experience within General Practice
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated, forward thinker and enthusiastic
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure/in stressful situations
- Commitment to ongoing professional development
- Effectively utilises resources
- Punctual and committed to supporting the team effort
Other Requirements
Essential
- Flexibility to work outside core office hours
- Disclosure Barring Service (DBS) check
Person Specification
Skills
Essential
- Excellent communication skills (written and verbal)
- Good IT skills
- Clear, polite telephone manner
- Able to maintain confidentiality
- Ability to work as a team member and autonomously
- Problem solving with the ability to process information accurately and effectively, interpreting data as required
Knowledge and Experience
Essential
- Good general education
- Good interpersonal and communication skills
- Computer literate
Desirable
- Knowledge of SystmOne
- Previous experience within General Practice
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated, forward thinker and enthusiastic
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure/in stressful situations
- Commitment to ongoing professional development
- Effectively utilises resources
- Punctual and committed to supporting the team effort
Other Requirements
Essential
- Flexibility to work outside core office hours
- Disclosure Barring Service (DBS) check
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
