Job responsibilities
Support the administrative and vaccination teams
to provide quality system of work that is effective in its use of team
resources.
Apply proven approaches to encourage attendance
and reduce missed appointments.
Maximise the use of new technology and methods
of communication with patients
See things from a patient perspective;
identifying ways to improve our systems to enhance the patient experience.
Escalate all relevant issues and information to
the Care Coordinator Vaccinations, Immunisations, and Screening Programmes,
ensuring they are aware of any developments impacting the operational
functioning of the team.
Support the collation of all activity data and
reporting information as required.
Constantly seek service improvement, mindful of
the patient experience and patient safety balanced with efficient use of our
resources.
Responsibility
for Information Processes
Understand and follow the requirements of the General Data
Protection Regulations (GDPR) and to refer on any queries as appropriate.
Adhere to the Affinity Cares policies for data protection,
maintaining confidentiality of information at all times
Ensure the management of personal files, both electronic and
paper, are accurate, with information being updated in a timely manner and
available for audit purposes.
Take the necessary precautions when transmitting information.
Follow organisational policy regarding the use of email and
computer tasks as the main internal method of non-verbal communication and the
use of the intranet and the internet as the main source of internal and
external information.
Equality,
Diversity and Inclusivity
Act in
ways that recognise the importance of peoples rights, interpreting them in a
way that is consistent with Affinity Cares values and procedures.
Respect
the privacy, dignity and beliefs of employees and stakeholders. They must be
treated equally, irrespective of gender, ethnic origin, age, disability, sexual
orientation, religion, etc.
Safeguarding
Affinity Care is committed to
safeguarding and promoting the welfare of children, young people and vulnerable
adults and expects all staff and volunteers to share this commitment. Staff
should ensure that they are aware of the organisations policy and procedures
for safeguarding and discharge their responsibilities for safeguarding
effectively. It is individual staff members responsibility to maintain
competences with regards to levels of safeguarding training commensurate with
individual roles. Staff should report any safeguarding concerns to appropriate
agencies in line with the safeguarding policy.
Health, safety and
security
Wear at
all times the appropriate Personal Protection Equipment and clothing at all
times in accordance with the Infection Prevention and Control Standard
Operating Procedure.
Apply
appropriate infection-control measures and maintain work areas that they are
clean, safe and free from hazards reporting of any potential risks identified
including:
-
Following of hand washing protocols
-
Universal hygiene procedures
-
Cleaning of work surfaces
-
Assist colleagues in adopting sound infection control measures
Use
the personal security systems within the workplace according to Practice
guidelines.
Assess
risk within the areas of responsibility, ensuring adequate measures are in
place to protect staff and patients.
Follow
Health and Safety Policies and guidelines, including fire procedures and those
pertaining to clinical areas of risk. Use safe working procedures and report
incidents using the incident reporting system.
Monitor
work areas and practices to ensure they are safe and free from hazards and
conform to health, safety and security legislation, policies, procedures and
guidelines.
Other
You will be required to work at other
premises owned or associated to the practice.
This will be subject to reasonable request in terms of travel compared your
routine site of work. You may also be asked from time to time to be flexible in
your working hours as per the needs of the practice.
You will be required to:
Give good and
regular attendance
Maintain a tidy and organised work area
Any other duty as requested commensurate with the role, including coverage for absent colleagues.
