Receptionist

Affinity Care

The closing date is 24 September 2021

Job summary

As a key member of the Patient Services team you will be responsible for providing an efficient reception function that includes some specific administration duties.

Main duties of the job

To ensure the front of house service of meeting and greeting is welcoming and portrays our standards of high quality, professional and patient-focused care.

To ensure a high focus on customer satisfaction by dealing with queries in a speedy and accurate manner, applying emotionally conscious responses as relevant.

To deal with patients and visitors in a courteous manner, using your skills to ensure matters are dealt with efficiently; providing effective management to patient demand, and reducing undue delay or queues at the front desk/phones

To work to protocols with regard booking appointments, repeat prescriptions, ordering of patient transport including emergency ambulances and all other duties as explained to you by the Patient Services Manager.

To deal with general queries and liaise effectively with clinicians and other staff as required.

To support clinicians during their clinics by dealing with their queries and tasks as requested. This may be the need for some stock in their rooms, following up an appointment with the hospital, or other ad hoc requests.

To provide chaperoning service where requested by the clinician and/or patient.

To ensure patient confidentiality, including the use of the computer system and visibility of the screen as well as the transfer of written and verbal communication.

About us

We are Affinity Care Primary Care Network covering a population of over 64,000 patients over 7 GP practices and 8 sites, all in the Bradford area. Our ethos is to provide patient focused care based on the model of GP-led family orientated general practice tailored to local population needs. Our practices are highly accredited training practices, level 3 research ready sites within an embedded ethos of our learning organisation.

We are a friendly enthusiastic and hard working team with opportunities for career progression and will provide support and development for anyone demonstrating capability, enthusiasm, commitment and strong work ethic.

Benefits include:

  • 5 weeks annual leave (pro rata for part time hours)
  • Birthday Holiday
  • Well-being day
  • NHS pension

Job description

Job responsibilities

To ensure the front of house service of meeting and greeting is welcoming and portrays our standards of high quality, professional and patient-focused care.

To converse with patients and visitors by speaking clearly, precisely and with confidence both over the phone and face-to-face at the desk.

To ensure a high focus on customer satisfaction by dealing with queries in a speedy and accurate manner, applying emotionally conscious responses as relevant.

To signpost patients to the most appropriate service.

To deal with patients and visitors in a courteous manner, using your skills to ensure matters are dealt with efficiently; providing effective management to patient demand, and reducing undue delay or queues at the front desk/phones

To work to protocols with regard booking appointments, repeat prescriptions, ordering of patient transport including emergency ambulances and all other duties as explained to you by the Patient Services Manager.

To deal with general queries and liaise effectively with clinicians and other staff as required.

To support clinicians during their clinics by dealing with their queries and tasks as requested. This may be the need for some stock in their rooms, following up an appointment with the hospital, or other ad hoc requests.

Person Specification

Experience

Essential

  • Communication skills, both written and verbal
  • Competent use of IT
  • Ability to deal confidently and courteously with people both in person and over the telephone.
  • Ability to work flexibly as a team member
  • Able to work on own initiative and prioritise workload
  • Empathetic, honest, caring
  • Diplomatic and considered
  • Able to work under pressure

Desirable

  • Competent in the use of SystemOne
  • Well -developed IT skills

Other

Essential

  • Evidence of willingness to learn and develop
  • Highly motivated
  • Adaptable, innovative, forward looking
  • Enthusiasm, with energy and drive
  • Willing to work flexible hours as necessary

Qualifications

Essential

  • Experience working in a patient focused environment
  • An understanding, acceptance and adherence to the need for strict confidentiality
  • Reception experience in General Practice or the NHS
  • GCSE English language, grade C or above (or equivalent)

Desirable

  • Working knowledge of Microsoft Office applications
  • NVQ 2/3 Customer service (or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Affinity Care

Address

Westcliffe Medical Practice

Westcliffe Rd

Shipley

West Yorkshire

BD18 3EE


Employer's website

https://shipleymedicalpractice.nhs.uk/

For help with your application, contact:

Affinity Care Human Resources

AffinitycareHR@bradford.nhs.uk

Date posted

09 September 2021

Pay scheme

Other

Salary

Negotiable

Contract

Permanent

Working pattern

Flexible working

Reference number

A1863-21-3438

Job locations

Westcliffe Medical Practice

Westcliffe Rd

Shipley

West Yorkshire

BD18 3EE


Town Gate

Wyke

Bradford

West Yorkshire

BD12 9NG


Alexandra Road

Shipley

West Yorkshire

BD18 3EG


8 Osbourne Drive

Queensbury

Bradford

West Yorkshire

BD13 2GD


Supporting documents

If there's technical issues with the website, contact:

Email:

nhsbsa.nhsjobs@nhsbsa.nhs.uk

Telephone:

0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.