Frailty & Tracker HCA

Job description

Job responsibilities

Working under the direct supervision of the Lead Frailty GP & Practice Manager and strictly in accordance with specific Practice guidelines and protocols, the Frailty & Tracker HCA will assist the Practice clinical team in the provision and delivery of prescribed programmes of patient care:

To be the main contact point for the practice Tracker service with support from the Practice Team.

Enter codes onto medical system for admissions and discharges following receipt of daily email from Poole Hospital and Royal Bournemouth Hospital.

Monitor estimated discharge dates of patients in Hospital so as to contact patient when home.

Assisting in the assessment and surveillance of patients health and well-being.

Monitor scanned reports of falls patients.

Contact patients after referral from Doctors, Practice Nurses, District Nurses; and to be aware of other avenues that may identify a vulnerable patient.

Follow up patient admission/discharges with a support phone call.

Provide information to patients on lifestyle/intermediary care/benefits helping to raise awareness of health and well-being and how it can be promoted. Keep stock of tracker leaflets and outside agency leaflets.

Refer to and liaise with social services, fallsclinic, occupational therapy, and other intermediaries to assist patients.

Carry out blood tests and blood pressures, memory assessments & perform MUST procedures and new guidelines.

Complete templates on the medical system and ensure all contact coded appropriately on the medical system. Assisting with the collection and collation of data on needs related to health and well-being.

Participate in monthly clinical meetings and MDT meetings.

To practice autonomously with your extended knowledge and skill

In conjunction with the Frailty lead GP, use the EFi search & your clinical knowledge to determine the patients Rockwood score and degree of frailty. This in turn will determine the practice frailty register

Perform annual clinical review in line with patients birthday months, or earlier as clinically indicated.

Within the frailty assessments provide treatment, preventative care, screening and education to patients

In conjunction with the Frailty lead GP, undertake baseline geriatric assessments for patients identified as severely frail by providing a comprehensive health assessment

Enter any relevant information on to the Dorset Care Plan, meeting the Frailty register guidelines as clinically indicated.

Discussing daily with the on call team any patients on the sudden and serious list which you may be aware of, and where possible deal with their acute needs.

Do your utmost, with your experience and skill of these patients, to prevent admission to hospital and implement the patients wishes as highlighted in the Dorset Care plan

With the patients concordance manage their journey, in collaboration with other agencies, with the aim to prevent hospital admission.

Manage your own work load effectively to meet the demand of the surgery and patients.

Accept referrals from all areas of the MDT, reception, prescription clerks and the pharmacy and any other areas who may highlight concern for the frailer patients seeing areas of concerns that others may not see.

HEALTH CARE ASSISTANT

Job Summary:

Working under the direct supervision of the Frailty lead GP and strictly in accordance with specific Practice guidelines and protocols, the Healthcare Assistant will assist the Practice clinical team in the provision and delivery of prescribed programmes of patient care:

Perform routine BP and Pulse checks notifying clinician of any significant concerns.

Perform routine blood tests

Perform memory screening signposting to clinician for further assessments and/or referrals.

Assisting in the assessment and surveillance of patients health and well-being.

Administer vaccines under a Patient Specific Direction

Participate in the administrative and professional responsibilities of the practice team.

Ensure accurate and legible notes of all consultations and treatments are recorded in the patients notes.

Ensure the clinical computer system is kept up to date with accurate details recorded.

Ensure appropriate items of service claims are made accurately, reporting any problems to the practice manager.

Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice.

Ensure collection and maintenance of statistical information required for regular and ad hoc reports.

Attend and participate in practice meetings as required.

Assist in formulation of practice philosophy, strategy and policy.

To assist in seasonal and special projects as requested e.g. flu campaign, smoking cessation

Participate in the education and training of students of all disciplines and the induction of all members of practice staff with nursing interest.

• Maintain effective liaison with other agencies and staff concerned with patient care and with all other disciplines within the practice, with appropriate regard to confidentiality.

Person Specification

Qualifications

Essential

• Healthcare qualification (level 3 or 4) or working towards gaining equivalent level
• Experience of working with the general public
• Experience of working in a healthcare setting
• Venepuncture
• New patient medicals, including height, weight, BP, pulse
• Chaperone procedure
• Ability to record accurate clinical notes
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow clinical policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure/in stressful situations
• Able to communicate effectively and understand the needs of the patient
• Commitment to ongoing professional development
• Effectively utilise resources
• Punctual and committed to supporting the team effort
• Disclosure Barring Service (DBS) check
• Occupational Health clearance

Desirable

• Previous completion of the HCA Care Certificate - as detailed within GP Mythbuster No 57 - HCAs in General Practice
• Phlebotomy certification
• Vaccination certification
• Wound care/removal of sutures and staples
• SystmOne user skills
• Flexibility to work outside core office hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Moors Village Surgery

Address

The Village Medical Practice

164 Station Road

West Moors

Ferndown

Dorset

BH22 0JB

Employer's website

https://wmgp.org.uk/ (Opens in a new tab)