Monarch Medical Centre

Senior Medical Receptionist

This job is now closed

Job summary

Due to the retirement of our longstanding Snr Receptionist we are looking to recruit an enthusiastic, motivated and proactive memberof staff to join our small friendly team.

The successful candidate will be to provide a first class service to our patients and staff, and be prepared to go the extra mile whilst being able to work as part of a team.

Main duties of the job

Responsibilities:- Over seeing the administration and support of the practice ensuring staff achieve their primary responsibilities

-Greet and check-in patients, ensuring a positive and welcoming experience- Schedule appointments and manage the appointment calendar- Answer phone calls and respond to inquiries in a professional and timely manner- Verify patient insurance information and collect co-pays or payments- Maintain patient records, ensuring accuracy and confidentiality- Coordinate with medical staff to ensure smooth patient flow, Co-ordinate Staff Rota's , staff holiday planning- Assist with administrative tasks such as filing and scanning documents- Provide excellent customer service to patients, addressing any concerns or issues

Minimum of 2 years of experience as a medical receptionist or in a similar administrative role- Proficient in using electronic medical record (EMR) systems- Strong knowledge of medical terminology and procedures- Excellent organizational skills with the ability to multitask and prioritize tasks effectively- Exceptional communication skills, both written and verbal- Ability to work well in a fast-paced environment and handle stressful situations with professionalism

If you meet the qualifications outlined above, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience. Only qualified candidates will be contacted for an interview.

About us

We are a 3600 patient, 2 GP partner practice based in Radcliffe Manchester and are part of the Bury PCN.

We have a full quota of practice staff including, 2GP partners, 1 Salaried GP, a practice nurse, HCA, 2 GP assistants, a Clinical Pharmacist and administrative & reception team.

Date posted

25 March 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1855-24-0004

Job locations

65 Cross Lane

Radcliffe

Manchester

M26 2QZ

Job description

Job responsibilities

The following are the core responsibilities of the Reception Supervisor. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

To provide day-to-day support, leadership, first line management and guidance for the practice reception and administration team, ensuring an efficient and professional manner is maintained and to provide cover to the reception team when needed.

Ensure all reception and administration duties are completed to the highest standard.

Monitor staff attendance, sickness absence and annual leave alongside the Practice Manager

To provide communications between patients, doctors, and other staff.

Support the Practice Manager in the recruitment and induction of all new reception and administration staff.

Ensure cover and suitable contingency plans are in place for all leave, including unforeseen absence.

Support the Practice Manager in the running of elements and/or services within the practice e.g. compliance with CQC, Health and Safety audits etc.

Support the Practice Manager in the reviewing and updating of practice policies and procedures.

Work with the Practice Manager and other members of the practice to identify areas for improvement and assist in change management where appropriate.

Ensure the promotion, monitoring and documentation of performance and quality outcomes targets within the practice (including QOF), and using IT systems and software.

Take responsibility for the recording of all home visit requests, ensuring that the home visiting protocol is followed.

To undertake specific assigned tasks, project support, or development work from the practices manager, which may arise during changes to the NHS.

To introduce new policies and procedures in line with current regulations

Manage and deal with day-to-day needs, difficulties and requirements of the partners and other clinical staff.

To work closely with reception and clinical staff to ensure adequate cover and the smooth running of the practice, reporting any problems encountered to the relevant person.

To be a point of contact for staff and patient queries and concerns.

The greeting of patients, dealing with their enquiries in a courteous and polite manner.
Dealing with patient complaints relating to front desk/reception

Oversee and delegate daily tasks e.g. chasing missing test results and notes, unusual queries, following through patient queries, registration difficulties, saying No nicely, etc.

Making appointments and booking patients in for surgeries and clinics.
Answering the telephone within a reasonable time, dealing with requests and enquiries courteously and politely.
Contacting hospitals and various other agencies for results, appointments, booking, referrals and patient information.
Making appointments: offering and arranging the appointments for doctors, helping to arrange clinics.
Responding to and resolving all local IT issues where appropriate liaising with NHIS the CCG IT support/or others to resolve hardware and software issues.
Setting up new members of staff in the clinical and other IT systems.
Ensure the effective use of clinical systems, IT programmes and other systems used throughout the practice.