DR SIVAKUMAR AND DR GUDE

Receptionist/Administrator

Information:

This job is now closed

Job summary

We have an opportunity for a highly motivated, flexible and enthusiastic Receptionist/Administrator to join our friendly team in Astley. Working 20 Hours Tuesday, Thursday and Friday between the hours of 7.30am to 6.30pm on a rota basis. There may be times when we required extra hours for cover.

The ideal candidate should have previous experience of working in a GP Practice or similar environment. The purpose of the role is to offer general general assistance to the practice team and project a friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team. Software used at the practice includes EMIS Web, DOCMAN (including Scanning & READ coding), AskMYGP and Accurx.

Main duties of the job

  • Dealing with patients, in person, over the phone and via online services
  • Prescription requests and queries
  • Appointment booking
  • Liaising with hospitals and community services
  • Inviting patients for reviews, screening, health checks
  • Typing referral letters
  • General office duties

It is a varied and sometimes challenging role where two days are never the same, but for the right candidate the role can be very rewarding as you engage with the patients and help them with their healthcare queries and needs.

About us

The Practice Team is made up of 2 GP Partners, 2 Salaried GP's, 2 Nursing Associates, 1 HCA, a Practice Manager and 6 admin staff.

The practice also has additional PCN roles available to our patients which include a Trainee Nursing Associate, clinical pharmacist, paramedic, care coordinator, Community link worker and an MSK practitioner seeing our patients.

We use EMIS clinical system, along with Docman and AskMyGP

The reception team all work to a weekly rota, there maybe opportunities for overtime to cover holidays and sickness.

Details

Date posted

08 March 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1853-24-0001

Job locations

THE SURGERY

1 COLDALHURST LANE, ASTLEY

MANCHESTER

M29 7BS


Job description

Job responsibilities

The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a.Maintaining and monitoring the practice appointment system

b.Process personal, telephone and e-requests for appointments

c.Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d.Action all incoming faxes/process docman tasks/workflow documents etc.

e.Signpost patients to the correct service

f.Process incoming and outgoing mail

g.Initiating contact with and responding to, requests from patients, team members and external agencies

h.Process referrals to external agencies such as secondary care using the electronic referral system (ERS)

a.Process calling letters are requested

b.Process all DNA letters in accordance with current policy

c.Action GP2GP tasks

d.Read code data onDr Sivakumar & Dr Gudes Surgery

e.Photocopy documentation as required

f.File and store records as required

g.Data entry of new and temporary registrations and relevant patient information as required

h.Input data into the patients healthcare records as necessary

i.Scanning of patient related documentation and attaching scanned documents to patients healthcare records

j.Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

k.Manage all queries (including administrative queries) as necessary in an efficient manner

l.Carry out system searches as requested

m.Maintain a clean, tidy, effective working area at all times

n.Monitor and maintain the reception area and notice boards

o.Support all clinical staff with general tasks as requested

Job description

Job responsibilities

The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a.Maintaining and monitoring the practice appointment system

b.Process personal, telephone and e-requests for appointments

c.Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d.Action all incoming faxes/process docman tasks/workflow documents etc.

e.Signpost patients to the correct service

f.Process incoming and outgoing mail

g.Initiating contact with and responding to, requests from patients, team members and external agencies

h.Process referrals to external agencies such as secondary care using the electronic referral system (ERS)

a.Process calling letters are requested

b.Process all DNA letters in accordance with current policy

c.Action GP2GP tasks

d.Read code data onDr Sivakumar & Dr Gudes Surgery

e.Photocopy documentation as required

f.File and store records as required

g.Data entry of new and temporary registrations and relevant patient information as required

h.Input data into the patients healthcare records as necessary

i.Scanning of patient related documentation and attaching scanned documents to patients healthcare records

j.Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

k.Manage all queries (including administrative queries) as necessary in an efficient manner

l.Carry out system searches as requested

m.Maintain a clean, tidy, effective working area at all times

n.Monitor and maintain the reception area and notice boards

o.Support all clinical staff with general tasks as requested

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Desirable

  • AMSPAR Receptionists Qualification
  • NVQ level 2 Business & Administration

Experience

Essential

  • Experience of working with the general public
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • EMIS / Systmone / Vision user skills
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

Desirable

  • Experience of administrative / receptionist duties
  • Experience of using EMIS, Docman and e-referrals
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Desirable

  • AMSPAR Receptionists Qualification
  • NVQ level 2 Business & Administration

Experience

Essential

  • Experience of working with the general public
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • EMIS / Systmone / Vision user skills
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

Desirable

  • Experience of administrative / receptionist duties
  • Experience of using EMIS, Docman and e-referrals

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

DR SIVAKUMAR AND DR GUDE

Address

THE SURGERY

1 COLDALHURST LANE, ASTLEY

MANCHESTER

M29 7BS


Employer's website

https://www.thesurgeryastley.co.uk (Opens in a new tab)

Employer details

Employer name

DR SIVAKUMAR AND DR GUDE

Address

THE SURGERY

1 COLDALHURST LANE, ASTLEY

MANCHESTER

M29 7BS


Employer's website

https://www.thesurgeryastley.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Susie Bennett

susie.bennett1@nhs.net

01942878711

Details

Date posted

08 March 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1853-24-0001

Job locations

THE SURGERY

1 COLDALHURST LANE, ASTLEY

MANCHESTER

M29 7BS


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