Health & Well Being Coach

Job description

Job responsibilities

Key Responsibilities include:

· Identification of people with long term conditions and low knowledge skills and confidence to manage their health and wellbeing

· Responsibility for providing support (clinical or non-clinical) to a cohort of patients who will benefit from proactive health management and care including being the single point of contact for the person or carer to simplify access and coordination of services

· Playing a health coaching role; teaching and supporting patients/carers to understand and manage their own conditions and maintain an independent lifestyle through health coaching techniques to encourage patient activation

· Supporting the development of personalised patient care plans, liaising with the practice team, patient/carer and the complex care team as appropriate.

· Proactively supporting practice targets for number of patients who have seen a health coach

· Proactively outreaching to patients on a regular and agreed basis

· Playing an active role in MDT meetings if required (regular practice meetings to discuss high risk and / or complex patients) by gathering information and being prepared to update the team on patient progress towards goals etc. (as per their care plan)

· Map and connect community activities/ resources at a locality level including supporting the development of a network of community health champions.

· Support the delivery of community based public health initiatives such as physical activity, healthy eating and social connectedness.

· Build and maintain strong links with the voluntary sector, supporting the voluntary and statutory sector to network and improve partnership working

· Support delivery of systematic self-care support plans for those with COPD, diabetes, asthma and multiple long-term conditions.

· Understand when it is appropriate or necessary to refer people to other health professionals/agencies.

· Understand the barriers for individuals/groups in accessing support in the community and use this insight in developing community-based support, working as part of the wider social prescribing model.

· Promote the service within the Primary Care Network, both for users and clinicians, building positive working relationships.

· Developing and promoting a health and well-being programme for all staff within the Coastal Partnership.

· Contribute to and work with others to organise awareness raising events for services that help support people to improve their health and wellbeing.

· Communicate effectively with colleagues, patients and carers so that information is shared in order to meet patients’ needs.

· The post holder will have a key role in helping to raise the local population’s awareness of the support, groups and opportunities available to assist them in achieving their health and wellbeing goals.

Person Specification

Knowledge and skills

Essential

• Knowledge of the personalised care approach.
• Understanding of the determinants of health to include social, economic and environmental factors.
• Knowledge of the needs of patients with long term conditions.
• Understanding of, and commitment to, equality, diversity and inclusion.
• Knowledge of IT systems to include the ability to use word processing skills, emails and internet.

Desirable

• Knowledge of public health issues in the local area.
• Knowledge and experience of training volunteers.
• Knowledge of community development approaches.

Qualifications

Essential

• Educated to GCSE or equivalent.
• Demonstrable commitment to professional and personal development.
• Training in motivational coaching, behavioural change and goal setting.
• Experience in health promotion.

Desirable

• NVQ 3 or equivalent and/or relevant basic/first level professional qualification or working towards this.
• Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (can include unpaid work).
• Experience of supporting people, their families and carers in a related role (can include unpaid work).
• Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity.
• Experience of data collection and using tools to measure the impact of services.
• Experience of partnership/collaborative working and of building relationships across a variety of organisations including the voluntary sector.
• Experience using clinical systems e.g. System One.

Approach

Essential

• Able to build and maintain relationships whilst maintaining appropriate professional boundaries.
• Self-motivated.
• Team working.
• Demonstrate a willingness to participate in shaping the future of the organisation by taking on responsibilities and projects in addition to core workload.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Coastal Medical Partnership

Address

The Arnewood Practice

Avenue Road

New Milton

Hampshire

BH25 5JP

Employer's website

https://www.arnewoodpractice.nhs.uk/ (Opens in a new tab)