Operations / Patient Experience Manager
The Orchard Medical Centre
This job is now closed
Job summary
We are looking for an experienced Manager to join our existing senior management team within a dynamic and forward-thinking practice. We are proud to deliver high quality care with respect and courtesy to all our patients. We are looking for an approachable and professional individual with the ability to manage change and lead people. You will also need to be able to demonstrate you can analyse and turn data into actionable insights alongside managing both your own and your teams' workloads.
Main duties of the job
You'll be people driven with excellent organisation and communication skills, as well as being an innovative thinker. We are looking for a team player who is keen to work in a high-energy, fast-paced environment while supporting various administration teams to deliver the best quality patient service possible.
Please see job description and personal specification for more responsibilities of this role.
About us
This is an exciting opportunity to join our existing operational and strategical Management team, who are currently attending site on a rota system while working from home on days you are not within the office. You will complement the newly formed management structure that reflects current and future needs of the business working closely alongside the Primary Care Network.
Job description
Job responsibilities
Job Summary
To be responsible for the efficient management and direction of the reception team, ensuring all reception duties and Health Navigation are performed effectively and to the required standard, meeting the objectives of the practice. Support the Business in Quality Improvement, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and carry out other duties applicable to the role. To act as the main focal point of communication between patients, clinicians and other staff and visitors within the building. To have oversight and responsibility for premises management.
See attached Job Description for more details
Person Specification
Qualifications
Essential
- GCSE English (C or above) and at least three others
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a health care setting
- Experience of leading / managing a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Tier 2 Certificate of Sponsorship
Applications from job seekers who require current Tier 2/skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, Tier 2/skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
The Orchard Medical Centre
Address
Macdonald Walk
Kingswood
Bristol
South Gloucestershire
BS15 8NJ
Employer's website
For help with your application, contact:
Date posted
16 July 2021
Pay scheme
Other
Salary
£28,000 to £31,500 a year
Contract
Permanent
Working pattern
Full-time
Reference number
A1836-21-5538
Job locations
Macdonald Walk
Kingswood
Bristol
South Gloucestershire
BS15 8NJ
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