Operations / Patient Experience Manager

The Orchard Medical Centre


This job is now closed

Job summary

We are looking for an experienced Manager to join our existing senior management team within a dynamic and forward-thinking practice. We are proud to deliver high quality care with respect and courtesy to all our patients. We are looking for an approachable and professional individual with the ability to manage change and lead people. You will also need to be able to demonstrate you can analyse and turn data into actionable insights alongside managing both your own and your teams' workloads.

Main duties of the job

You'll be people driven with excellent organisation and communication skills, as well as being an innovative thinker. We are looking for a team player who is keen to work in a high-energy, fast-paced environment while supporting various administration teams to deliver the best quality patient service possible.

Please see job description and personal specification for more responsibilities of this role.

About us

This is an exciting opportunity to join our existing operational and strategical Management team, who are currently attending site on a rota system while working from home on days you are not within the office. You will complement the newly formed management structure that reflects current and future needs of the business working closely alongside the Primary Care Network.

Job description

Job responsibilities

Job Summary

To be responsible for the efficient management and direction of the reception team, ensuring all reception duties and Health Navigation are performed effectively and to the required standard, meeting the objectives of the practice. Support the Business in Quality Improvement, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and carry out other duties applicable to the role. To act as the main focal point of communication between patients, clinicians and other staff and visitors within the building. To have oversight and responsibility for premises management.

See attached Job Description for more details

Person Specification



  • GCSE English (C or above) and at least three others
  • Experience of working with the general public
  • Experience of administrative duties
  • Experience of working in a health care setting
  • Experience of leading / managing a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2/skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2/skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

The Orchard Medical Centre


Macdonald Walk



South Gloucestershire

BS15 8NJ

Employer's website


For help with your application, contact:

Emma Mills



Date posted

16 July 2021

Pay scheme



£28,000 to £31,500 a year



Working pattern


Reference number


Job locations

Macdonald Walk



South Gloucestershire

BS15 8NJ

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Saturday: 9am to 3pm

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