Job summary
We are looking for a patient services manager to join our team working alongside our managing partner, practice operations manager and senior patient services manager.
We are ideally looking for a candidate who has experience managing staff and working in the public sector, particularly GP practices or similar sized organisations.
Main duties of the job
Responsibilities:
- Manage and oversee reception and clinical admin teams
- Develop and implement service strategies to meet patient needs and satisfaction
- Ensure timely and efficient delivery of service to patients
- Manage EMIS appointment books and coordinate staff rotas including annual leave
- Monitor service performance metrics and implement improvements as needed
- Handle patient queries, complaints, and escalations in a professional manner
- Train and mentor staff to ensure high-quality service delivery
- Coordinate agendas and organise regular team meetings
About us
Forum Health Centre is a CQC 'outstanding' rated practice with 21,000 patients and a focus on high quality, innovative care for all.
Job description
Job responsibilities
Responsibilities:
- Manage and oversee reception and clinical admin teams
- Develop and implement service strategies to meet patient needs and satisfaction
- Ensure timely and efficient delivery of service to patients
- Manage EMIS appointment books and coordinate staff rotas including annual leave
- Monitor service performance metrics and implement improvements as needed
- Handle patient queries, complaints, and escalations in a professional manner
- Train and mentor staff to ensure high-quality service delivery
- Coordinate agendas and organise regular team meetings
Job description
Job responsibilities
Responsibilities:
- Manage and oversee reception and clinical admin teams
- Develop and implement service strategies to meet patient needs and satisfaction
- Ensure timely and efficient delivery of service to patients
- Manage EMIS appointment books and coordinate staff rotas including annual leave
- Monitor service performance metrics and implement improvements as needed
- Handle patient queries, complaints, and escalations in a professional manner
- Train and mentor staff to ensure high-quality service delivery
- Coordinate agendas and organise regular team meetings
Person Specification
Qualifications
Essential
- Degree level qualification or equivalent experience
Experience
Essential
- Experience leading teams
- Experience in customer service
- Experience managing people
- Project management
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
Person Specification
Qualifications
Essential
- Degree level qualification or equivalent experience
Experience
Essential
- Experience leading teams
- Experience in customer service
- Experience managing people
- Project management
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
