Job summary
We are creating a small team to support patients with emotional and mental health needs appropriate for support in primary care in South-East Bristol. The Mental Health and Wellbeing Coaches will work with a registered Mental Health Practitioner to support adults who are accessing support for their mental health needs.
If you enjoy working with people and providing personalised one to one support to help them take control of their emotional health and wellbeing this could be the job for you.
We are recruiting up to two whole time equivalent posts, which can be full or part time.
Main duties of the job
The Mental Health and Wellbeing coaches will manage and prioritise a caseload of patients referred from Primary Care. This will include people with mental health needs who do not meet the criteria for IAPT, people with serious or significant mental illness who are relatively stable, and those diagnosed or presenting with traits of personality disorder who will benefit from being signposted to services which can best meet their needs.
You will work with patients to develop a personalised support plan, and provide coaching and motivational support through multiple sessions to help them set and meet goals. You will also work with our Social Prescribing Link Workers to connect patients to appropriate community based activities to support their health and wellbeing.
You will work in a non-judgemental way, and will adhere to a code of ethics in line with the NHS England Health Coaching Implementation and Quality Summary Guide.
You will need to be resilient and well organised to manage a demanding case-load.
About us
Connexus Primary Care Network brings together five GP Practices serving the population of Brislington, Knowle and Stockwood in South-East Bristol.
These new posts will work as part of a small team with a registered Mental Health Practitioner and our Social Prescribing Link Workers. You will work out of one or more of the surgeries, or in local community venues.
We offer a competitive rate of pay, with paid overtime. 25 days annual leave (plus bank holidays, pro-rata for part-time). You will receive regular clinical supervision and opportunities for training and development.
Job description
Job responsibilities
The purpose of this role is to provide personalised support to patients of Connexus PCN to
help them take control of their mental health and wellbeing, live independently,
improve their health outcomes and maintain a healthy lifestyle, using
behavioural change techniques.
The postholder will:
Manage and prioritise a caseload in
accordance with the health and wellbeing needs of the population, taking an
approach which is non-judgemental and which considers the whole person
Provide personalised support to
individuals, their families and carers to support them to be active
participants in their own healthcare and wellbeing
Coach and motivate patients
through multiple sessions to identify their needs and set goals and supporting
them to achieve these
In partnership with external
organisations, develop and embed integrated care plans which ensure that the
needs of the patient are met
Work closely in partnership with the Social Prescribing Link Workers to connect
patients to community based activities which support them to take increased
control of their health and wellbeing and to identify and work alongside people
who may need additional support, but are not yet ready to benefit fully from
social prescribing
You will need to be confident in using GP clinical systems to manage referrals and maintain accurate and timely patients records.
Job description
Job responsibilities
The purpose of this role is to provide personalised support to patients of Connexus PCN to
help them take control of their mental health and wellbeing, live independently,
improve their health outcomes and maintain a healthy lifestyle, using
behavioural change techniques.
The postholder will:
Manage and prioritise a caseload in
accordance with the health and wellbeing needs of the population, taking an
approach which is non-judgemental and which considers the whole person
Provide personalised support to
individuals, their families and carers to support them to be active
participants in their own healthcare and wellbeing
Coach and motivate patients
through multiple sessions to identify their needs and set goals and supporting
them to achieve these
In partnership with external
organisations, develop and embed integrated care plans which ensure that the
needs of the patient are met
Work closely in partnership with the Social Prescribing Link Workers to connect
patients to community based activities which support them to take increased
control of their health and wellbeing and to identify and work alongside people
who may need additional support, but are not yet ready to benefit fully from
social prescribing
You will need to be confident in using GP clinical systems to manage referrals and maintain accurate and timely patients records.
Person Specification
Qualifications
Essential
- NVQ Level 3, or above, or equivalent qualification in health and social care
- Health coaching or counselling qualification
Experience
Essential
- Providing patient or client facing services
- Assessing individual needs and developing holistic, person-centred plans
- Working in a healthcare or related setting (ie voluntary sector, social care, social work, counselling)
- Delivering behavioural change interventions
- Working with vulnerable people and those with complex needs
Desirable
- Working as a health advisor/trainer
Knowledge and Skills
Essential
- Excellent verbal and written communication skills
- Strong IT skills and ability to learn to use GP clinical systems
- Time management
- Ability to work autonomously and as a member of a team
- Problem solving and analytical skills
- Good understanding of interventions, behavioural and motivational change methodologies
Desirable
- Knowledge of local community services to support health and wellbeing
- Knowledge of local mental health service criteria and thresholds
Personal qualities
Essential
- A high level of personal resilience and ability to support patients who may be experiencing significant levels of distress
- Confident, flexible, highly motivated
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Person Specification
Qualifications
Essential
- NVQ Level 3, or above, or equivalent qualification in health and social care
- Health coaching or counselling qualification
Experience
Essential
- Providing patient or client facing services
- Assessing individual needs and developing holistic, person-centred plans
- Working in a healthcare or related setting (ie voluntary sector, social care, social work, counselling)
- Delivering behavioural change interventions
- Working with vulnerable people and those with complex needs
Desirable
- Working as a health advisor/trainer
Knowledge and Skills
Essential
- Excellent verbal and written communication skills
- Strong IT skills and ability to learn to use GP clinical systems
- Time management
- Ability to work autonomously and as a member of a team
- Problem solving and analytical skills
- Good understanding of interventions, behavioural and motivational change methodologies
Desirable
- Knowledge of local community services to support health and wellbeing
- Knowledge of local mental health service criteria and thresholds
Personal qualities
Essential
- A high level of personal resilience and ability to support patients who may be experiencing significant levels of distress
- Confident, flexible, highly motivated
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
