Medical Receptionist

Job description

Job responsibilities

To assist the doctors and other clinicians in delivering a high quality service

Receiving and directing patients on arrival in a courteous and efficient manner, adhering to Covid-19 guidelines

Answering general enquiries, explaining processes, responding to Footfall requests

Review and action Docman tasks in a timely manner

Working with the clinical staff to ensure that their clinic is prepared the night before, i.e. printing of blood forms

Answering telephone calls coming into the surgery and responding to callers as appropriate

Receiving and recording requests for home visits and messages for the doctors and nurses

Seeking patient information and results from hospitals and other organisations

Providing results to patients in a sensitive manner

Book transport for patients having to attend hospital appointments

Initiating computerised prescriptions as requested by patients

Entering patient data onto the clinical system

Contacting/chasing patients as requested by the Clinicians.

Booking of appointments

Photocopying

Contacting outside agencies in a professional manner by telephone, email or letter

Taking ownership / responsibility to investigate patient enquiries in a timely manner and feed back the outcome

You will be expected to take part in an annual appraisal at which your performance will be reviewed and your training needs discussed

Attend relevant meetings as required including staff meetings. You may be requested to attend other meetings at the request of the nursing, medical or management team

To provide cover for colleagues absences

To represent ICP to any external visitor to any site in a professional, friendly and caring manner

Person Specification

Knowledge and Skills

Essential

• Good day-to-day usage of IT Skills MS Word, MS Excel, EMIS (patient database)
• Good organisational skills
• Time Management
• Prioritisation
• Problem / solution orientated
• Excellent communication skills
• Warm and friendly telephone manner Outbound and Inbound calls
• Very high level of grammar and spelling
• Attention to detail in all aspects of work
• Ability to multi-task, and complete the tasks, not leaving them unfinished
• Ability to work to deadlines, highlighting to Line Manager ahead of deadline if unable to complete the task in time
• Calm under pressure
• Empathetic with patients who are undoubtedly ill, worried or frustrated when they contact / visit us
• Friendly and engaging personality
• Happy to roll your sleeves up and help with tasks
• Inclusive, positive and active team member, sharing knowledge and insight not only with colleagues at your site, but across the business to your colleagues at the other three ICP sites
• Flexibility to work across any of the four sites if requested to do so
• Ability to work well in a team, but also manage your own tasks

Desirable

• Knowledge of local health services / providers
• Local knowledge of Epsom and surrounding areas
• Interested in the medical industry and how the NHS delivers daily care to millions

Experience

Desirable

• Experience of working in a GP practice or primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Integrated Care Partnership

Address

The Old Cottage Hospital

Alexandra Road

Epsom

KT17 4BL

Employer's website

https://integratedcarepartnership.nhs.uk/ (Opens in a new tab)