Senior Receptionist

Job description

Job responsibilities

The Current postion is for 22.5 hours per week working over 3 days between Monday - Saturday 07.30am - 8pm.

The following are the core responsibilities of the Senior Receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Senior Receptionist is responsible for:

a. Overseeing the reception team and supporting operations of the practice, ensuring staff achieve their primary responsibilities

b. Leading the reception team with the support and guidance of the Reception/Admin manager, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training

c. Completing staff appraisals/reviews as required

d. Identifying and delivering team training where required

e. Compiling reception staff rotas

f. Implementing and embedding efficient office processes and procedures to adhere to extant legislation

g. Coordinating reception staff ensuring sufficient cover is provided for periods of leave and other staff absences

h. Updating GPteamnet to reflect leave and other approved absences

i. Providing initial guidance and advice to patients who wish to verbally complain

j. Managing the phone / phone system

k. Managing Tasks

l. Managing the Pathology Inbox

m. Working withing the reception rota.

Secondary responsibilities

In addition to the primary responsibilities, the Senior Receptionist may be requested to:

a. Deputise for the operations/Reception and Admin Manager during periods of absence

b. Partake in audit as directed by the audit lead

c. Coordinate and produce meeting agendas and record the minutes of meetings

d. Support the practice manager in the maintenance of the practice website and social media accounts

e. Monitor and promote the use of the Friends and Family Test

f. Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives

g. Assist with QOF targets

h. Schedule and take minutes for the Patient Participation Group meetings

Person Specification

Experience

Essential

• * Have previously as a team leader / senior
• * Can use Word and Excel
• * Is used to working under pressure

Desirable

• * Have worked in GP practice before
• * Has Systmone Experience

Qualifications

Essential

• 5 GCSE including Maths and English grade C (5) and above

Desirable

• * NVQ in Business and Administration
• * Leadership Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Abbey Medical Group

Address

59 Mansfield Road

Blidworth

Mansfield

Nottinghamshire

NG21 0RB

Employer's website

https://www.blidworthandravensheadsurgery.co.uk (Opens in a new tab)