Job summary
An exciting opportunity has become available at the Park Medical Practice incorporating Park View Surgery. The team is looking to recruit a highly organized and efficient Medical Secretary to assist our healthcare team in delivering patient care and administrative services. In this position there will be the requirement to deliver a variety of administrative duties. The ideal candidate will have excellent communication skills, attention to detail, and a strong understanding of confidentiality and office procesess.
The successful post-holder will join an established team of 3 existing medical secretaries.
Main duties of the job
Duties will include liaising with patient, staff and external agencies such as hospitals and community services, ensuring all enquiries and queries are processed efficiently.
Co-ordinating medical referrals, reports, correspondence, and other documents as required by the practice.
Other secretarial / administrative tasks
Full training ad induction will be given.
In the role you will be expected to manage a variety of administrative duties within the practice, ensuring seamless daily operations, supporting the wider clinical team, and engaging with patients. The ideal candidate will have excellent IT and communication skills, attention to detail, and a strong understanding of confidentiality and office procedures.
About us
The practice is a large training practice spread across three sites in the Greater Preston area. There team services approximately 26,500 patients across the Preston locality. There is a large extended clinical team including salaried GP's, advanced nurse practitioners, pharmacists, practice nurses and health care assistants along with a broad team of administrative and clerical staff.
This is an excellent opportunity for the successful candidate to join an well established secretarial and administrative team with the opportunity to develop skills and knowledge
Job description
Job responsibilities
Key Roles and Responsibilities
Co-ordinating all clinical referrals both NHS and private ensuring timeliness, accuracy, monitoring and supporting documentation is fulfilled for each patient contact.
Typing medical referrals, reports, correspondence, and other documents as required by the practice.
Liaising with external agencies such as hospitals and community service.
Answer and directing phone calls and emails, responding to inquiries and handling patient concerns appropriately.
Manage and schedule appointments for patients, ensuring accuracy and timeliness.
Completing SAR requests for medical records, and patient information in compliance with GDPR and practice policies and procedures.
Prepare and submit insurance claims and billing information.
Support the delivery of MDT meetings including Safeguarding, Care Homes, Palliative Care including co-ordinating appropriate documentation and actions
Carry out system searches and audits to ensure contract monitoring.
Support the practice team with general administrative tasks as requested.
Any other duties set by the Business Director or Senior Management team
Job description
Job responsibilities
Key Roles and Responsibilities
Co-ordinating all clinical referrals both NHS and private ensuring timeliness, accuracy, monitoring and supporting documentation is fulfilled for each patient contact.
Typing medical referrals, reports, correspondence, and other documents as required by the practice.
Liaising with external agencies such as hospitals and community service.
Answer and directing phone calls and emails, responding to inquiries and handling patient concerns appropriately.
Manage and schedule appointments for patients, ensuring accuracy and timeliness.
Completing SAR requests for medical records, and patient information in compliance with GDPR and practice policies and procedures.
Prepare and submit insurance claims and billing information.
Support the delivery of MDT meetings including Safeguarding, Care Homes, Palliative Care including co-ordinating appropriate documentation and actions
Carry out system searches and audits to ensure contract monitoring.
Support the practice team with general administrative tasks as requested.
Any other duties set by the Business Director or Senior Management team
Person Specification
Qualifications
Essential
- GCSE Grade A to C in English and Maths
- Detailed Knowledge of Microsoft Office
- Excellent Communication Skills
- Ability to prioritise and organise workload
- Ability to handle difficult situations in a calm, efficient and professional manner
- Flexible appropriate to work
- Team work
- Attention to detail
- Excellent IT skills and proficient in the use of office equipment.
- Comprehension of and ability to maintain confidentiality at all times.
- Excellent organisational skills and attention to detail.
- Strong written and verbal communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Professional and compassionate attitude toward patients and staff.
Desirable
- Medical Secretary experience
- Understanding medical terminology
Person Specification
Qualifications
Essential
- GCSE Grade A to C in English and Maths
- Detailed Knowledge of Microsoft Office
- Excellent Communication Skills
- Ability to prioritise and organise workload
- Ability to handle difficult situations in a calm, efficient and professional manner
- Flexible appropriate to work
- Team work
- Attention to detail
- Excellent IT skills and proficient in the use of office equipment.
- Comprehension of and ability to maintain confidentiality at all times.
- Excellent organisational skills and attention to detail.
- Strong written and verbal communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Professional and compassionate attitude toward patients and staff.
Desirable
- Medical Secretary experience
- Understanding medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
